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Business Analyst Resume


  • Overall 6 years of experience in IT industry as Business Analyst/Product Owner with understanding of Business Requirement gathering, Business Process Flows, Business Process Modeling, Case Tools, and Business Analysis.
  • Diversified work experience in domains as Digital Banking, Finance and Human Resources.
  • Extensive knowledge and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum and Agile (Extreme Programming).
  • Skilled in conducting and facilitating Requirement Gathering Activities to gather SMART requirements using diverse elicitation techniques including, but not limited to, Interviews, Requirement Workshops, Surveys, Questionnaire, JAD Sessions and Brainstorming.
  • Capable of producing various artifacts as project scope document, functional specifications requirements (FSR), business requirements documents (BRD), business process documents, user stories and use cases.
  • Have prepared Project charter with a clear outline of project scope, estimated time delivery, roles and responsibilities of team members.
  • Possess strong analytical and problem solving skills with ability to adapt to a new environment and meet stringent deadlines.
  • Have expertise in MS Office, MS Access and MS Project Professional 2002, Ms Visio, BPMN, UML and SharePoint.
  • Experience in process modeling using Use Cases, Sequence Diagrams, System Context Diagram, State diagrams, Activity Diagrams, and Entity Relationship Diagram.
  • Monitor project status with open issues, control changes and manage adhoc requirements using Atlassian JIRA and Confluence
  • Manage document and version control using Tortoise SVN, SharePoint.
  • Excellent writing and documentation skills in creating, modifying and analyzing Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirements Specification (SRS), Use - Case Specification, High Level and Low Level Documents (HLD/LLD).
  • Well versed with Scrum Product Backlog grooming and prioritization technique as Moscow and estimation technique as Planning Poker to help pick the items for iteration (Sprint).
  • Conduct daily stand-up meetings with Scrum teams to discuss the accomplishment and take over tasks until next scrum meeting.
  • Conduct Sprint Review meetings and Sprint Retrospective meetings once the sprint duration is finished and deliver working module to user.
  • Proven skill in developing Test Cases, Test Plans, Procedures and Traceability Matrix and documenting defects using Rally.
  • Involved in GUI testing, Functionality Testing, System Testing, Unit Testing, Integration Testing, Performance testing, Counterparty Risk and Stress Testing.
  • Well versed with writing SQL queries to integrate and extract data for analysis and reporting.


SDLC Methodologies: Waterfall, Scrum, Agile (Extreme programing, Kanban)

Business Skills: Gantt Chart, BPMN, Change Management, GAP Analysis, SWOT Analysis, JAD Sessions, Document management, UAT, Test Plans

Modeling Tool: Ms Vision, Lucid, Gliffy, Draw.IO

Operating System: Windows XP/Vista/7

Requirement Management: Ms Office Suite (Word, Excel, PowerPoint, Access), JIRA, Confluence.

Document Management Tool: Tortoise SVN, SharePoint

Reporting Tool: MS Excel, SQL Server

Methodology Tool: JIRA, Confluence

Languages: C#, ASP, Net, SQL, XML, HTML, CSS


Business Analyst



  • Analysed various Business segments, Enterprise data, Risk factors, potential Threats, Data issues and challenges impacting the business run.
  • Coordinated effectively with technical/ non-technical staffs to understand their business needs and bottle necks.
  • Identified business threats and proposed business solutions to protect business from potential threats (Data inconsistency, redundancy, incomplete).
  • Have involved in creating Business Case Preparation, Project Scope statement, Project Charter and Business policies
  • Analyse existing ‘As-Is’ state of business and documented ‘To-Be’ state of business process flow as part of the ‘Gap Analysis’.
  • Documented requirements into Word, Ms Outlook, PowerPoint with Process/Sequence Flow diagram as needed. Confirm process flows, technical/non-technical requirements for the business processes.
  • Developed artifacts as Business requirement document (BRD), Functional requirement documents (FRD), Process flows diagrams using standard modelling tools and technics.
  • Designed Use cases, Use case diagrams, Activity diagrams, State chart diagrams and Sequence diagrams using UML.
  • Prepared System requirement specifications (SRS) for the given module.
  • Detected defects communicated to the developers using bug-reporting tools and tracked the defects.
  • Provided data analytics reports, data mapping using Excel and SQL scripts.
  • Worked as a liaison between the business and technical side to convey the business needs to the system architects.
  • Collaborate with cross-functional teams, developing new ways to boost efficiency for delivery and accommodate relevant change in requirement.
  • Provide management with daily project status reports and schedules using MS Project and conducted design walkthroughs and meetings.
  • Worked closely with the business during the User Acceptance Testing. Was involved in various testing procedures such as Unit Testing, Performance Testing, Smoke Testing, Stress Testing and Functionality Testing.
  • Worked on the final approval process of User Acceptance test.

Environment: Ms Visio, JIRA-Confluence, Ms Project, Cloud Gantter, Ms Office suit (Word, Power Point, Excel), Tortoise SVN, Balsamiq.


Business Analyst/ Product Owner


  • Identified, analysed and understood the digit transaction needs and requirements of the business.
  • Effectively analysed and monitored the market trends, risk factors and customer requirements.
  • Worked closed with Business to understand Business needs and opportunities.
  • Utilized Scrum methodology to configure, develop process, standards and procedures.
  • Facilitated Scrum Workshops to familiarize the team with Scrum.
  • Assisted in Effort estimation, Planning, Task scheduling, Tracking and Requirement management.
  • Created roadmap as product strategies sprint execution to achieve deliverables on right time with assured functional requirements.
  • Conducted product backlog grooming sessions with SMEs and teams to identify requirement change or update requirement as per market needs.
  • Define Product Scope and features the system tends to encapsulate.
  • Created Use Case Diagrams, Activity Diagrams and Entity Relationship Diagram (E-R) using MS Visio and developed a better understanding of Business.
  • Maintained Sprint burn down chart, Product burn down chart, Time boxed the Sprints and Daily Scrum meetings for the record.
  • Create Wireframes and mock-up screens for various UI components.
  • Identify risks and update to risks registers version document.
  • Discuss mobile screen / webpage design with UI/UX team for interface and web layout experience.
  • Facilitate sprint planning session with development team to help them understand requirements and determine Story points.
  • Support the Sprint team during Sprint execution from a requirement perspective.
  • Defined test plans, test cases, perform User Acceptance Test, involved in Functional Test, Stress test, Smoke test and Regression Test for every deliverables.
  • Conducted Sprint Retrospective meeting with users after delivering the working modules at the end of each Sprint.
  • Monitor and keep tracks of app performance using Google Analytics Tool.
  • Effectively track and manage requirements as a part of Change Control management (CCM).
  • Generate metrics reports, analyse data using SQL editor and send it to project manager in excel.

Environment: Ms Visio, Draw IO, Balsamiq, Confluence, SQL, Gliffy, Ms Office suite (Word, Excel, Power Point, Access), Subversion SVN.


Business Analyst/ Developer


  • SDLC Methodology, Waterfall was implemented to develop and build the system
  • Elicited requirements through Brainstorming, Joint Application Development (JAD) Sessions and interview sessions.
  • Developed business applications for loan calculation and loan eligibility evaluation for applying using Dot Net framework platform for retail assets.
  • Conducted meetings with internal clients for detailing requirement, exception management, sign off and approvals.
  • Take ownership of existing (old) application and its maintenance to simulate uninterrupted flow of process.
  • Design look and feel of user interface for front end forms, develop code for process logic on MS Visual Studio and manage data in relational database.
  • Write scripts for database management in SQL editor to perform CRUD operations.
  • Logic to trigger automated monthly statement letter (pdf) to customers in the benefit of consuming financial services of retail credits like Home Loan, Personal Loan and corporate credits, Capital investment.
  • Designed exam portal for newly joined managers in departments of Cards (Credit, Debit) to evaluate their conceptual knowledge.
  • Designed Commission calculations applications for Direct sales agents after non govt and govt tax deductions.
  • Support and fix application issues using ISG Help Desk where internal users raise tickets for concerned issues.
  • Driven project with waterfall methodology.
  • Project: Loan eligibility application, Auto letter generation, Retail business application.

Environment: Ms Visual Studio 2005, Visual Basic 2.0, SQL Server 2003, Windows XP/Vista/7.


Application Developer


  • Develop application to enter employee details, identify total working. days, overall leaves claimed, appraisal dates and designation (Dot Net framework, SQL, Javascript).
  • Generate employee reports and grant role based access.
  • Develop admin layout for employee registration, role assignment, course enrolment, conduct exams and validate results, employee surveillance, completion of unfilled form.

Environment: Ms Visual Studio 2005, Visual Basic 2.0, SQL Server 2003.


Code reviewer, Content Developer


  • Implement client requirements as per guidelines provided.
  • Embedding appropriate code and compilation for error check.
  • Fixing bugs (identify error codes and add proper codes).
  • Editing documents in diploma editor.
  • Testing files in different portals as Blackboard, Moodle, D2L, Angel.
  • Create exam interface for students enrolled in course.
  • Setting the properties to track total correct and incorrect questions attempted.
  • Calculate the total marks and display result .

Environment: asp.net 3.5, JavaScript, Ms SQL

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