SUMMARY:

• Overall 6 plus years of experience in IT industry as Business Analyst with solid understanding of Business Requirement gathering, Business Process Flows, Business Process Modeling, Case Tools, and Business Analysis.
• Diversified work experience in domains as Banking, Digital and Human Resources.
• Extensive knowledge and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum, Agile (Extreme Programming) and Rational Unified Process (RUP).
• Skilled in conducting and facilitating Requirement Gathering Activities to gather SMART requirements using diverse elicitation techniques including, but not limited to, Interviews, Requirement Workshops, Surveys, Questionnaire, JAD Sessions and Brainstorming.
• Capable of producing various artifacts as project scope document, functional specifications requirements (FSR), business requirements documents (BRD), business process documents, user stories and use cases.
• Have prepared Project charter with a clear outline of project scope, estimated time delivery, roles and responsibilities of team members.
• Possess strong analytical and problem - solving skills with ability to adapt to a new environment and meet stringent deadlines.
• Have expertise in MS Office, MS Access and MS Project Professional 2002, MS Visio, BPMN, UML and SharePoint.
• Experience in process modeling using Use Cases, Sequence Diagrams, System Context Diagram, State diagrams, Activity Diagrams, and Entity Relationship Diagram.
• Monitor project status with open issues, control changes and manage adhoc requirements using Atlassian JIRA and Confluence.
• Manage document and version control using Tortoise SVN, SharePoint.
• Excellent writing and documentation skills in creating, modifying and analyzing Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirements Specification (SRS), Use-Case Specification, High Level and Low-Level Documents (HLD/LLD).
• Well versed with Scrum Product Backlog grooming and prioritization technique.
• Conduct daily stand-up meetings with Scrum teams to discuss the accomplishment and take over tasks until next scrum meeting.
• Conduct Sprint Review meetings and Sprint Retrospective meetings once the sprint duration is finished and deliver working module to user.
• Proven skill in developing Test Cases, Test Plans, Procedures and Traceability Matrix and documenting defects using Rally.
• Involved in GUI testing, Functionality Testing, System Testing, Unit Testing, Integration Testing, Performance testing, Counterparty Risk and Stress Testing.
• Well versed with writing SQL queries to integrate and extract data for analysis and reporting.

TECHNICAL SKILLS:

SDLC Methodologies: Waterfall, Scrum, Agile.

Business Skills: Gantt Chart, BPMN, Change Management, GAP Analysis, SWOT Analysis, JAD Sessions, Document management, UAT, Test Plans.

Modeling Tool: MS Vision, Lucid, Gliffy, Draw.IO.

Operating System: Windows XP/Vista/7.

Requirement Management: MS Office Suite (Word, Excel, PowerPoint, Access), JIRA, Confluence.

Document Management Tool: Tortoise SVN, SharePoint.

Reporting Tool: MS Excel, SQL Server.

Methodology Tool: JIRA, Confluence.

Languages: C#, ASP, Net, SQL, XML, HTML, CSS.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Analysed our Business segments, Risk factors, potential Threats, Data issues and challenges impacting the business run.
• Coordinated effectively with technical/ non-technical staffs to understand their business needs and bottle necks.
• Identified business threats and proposed business solutions to protect business from potential threats (Data inconsistency, redundancy, incomplete).
• Analysed and created Business Case Preparation, Project Scope statement, and Cost Benefit Analysis.
• Document requirements into Word, Ms Outlook, PowerPoint with Process/Sequence Flow diagram as needed. Confirm process flows, technical/non-technical requirements for the business processes.
• Designed Use Cases using UML and managed the entire functional requirements life cycle using agile SDLC for Front Office personnel.
• Carried out a thorough target organization assessment and risk analysis.
• Detected defects communicated to the developers using bug-reporting tools and tracked the defects.
• Provided data analytics reports, data mapping using Excel and SQL scripts.
• Worked as a liaison between the business and technical side to convey the business needs to the system architects.
• Collaborate with cross-functional teams, developing new ways to boost efficiency for delivery and accommodate relevant change in requirement.
• Provide management with daily project status reports and schedules using MS Project and conducted design walkthroughs and meetings.
• Worked closely with the business during the User Acceptance Testing. Was involved in various testing procedures such as Unit Testing, Performance Testing, Smoke Testing, Stress Testing and Functionality Testing.
• Worked on the final approval process of User Acceptance test.

Environment: MS Visio, Lucid, Gant chart, Balsamiq, SQL, MS Office suite (Word, PowerPoint, Excel, Access), JIRA, SharePoint.

Confidential

Business Analyst/ Product Owner

Responsibilities:

• Identified, analysed and understood the digit wallet needs and requirements of the business.
• Effectively analysed and monitored the market trends, risk factors and customer requirements.
• Worked closed with Business to understand Business needs and opportunities.
• Utilized Scrum methodology to configure, develop process, standards and procedures.
• Facilitated Scrum Workshops to familiarize the team with Scrum.
• Assisted in Effort estimation, Planning, Task scheduling, Tracking and Requirement management.
• Created roadmap as product strategies sprint execution to achieve deliverables on right time with assured functional requirements.
• Conducted product backlog grooming sessions with SMEs and teams to identify requirement change or update requirement as per market needs.
• Define Product Scope and features the system tends to encapsulate.
• Created Use Case Diagrams, Activity Diagrams and Entity Relationship Diagram (E-R) using MS Visio and developed a better understanding of Business.
• Maintained Sprint burn down chart, Product burn down chart, Time boxed the Sprints and Daily Scrum meetings for the record.
• Create Wireframes and mock-up screens for various UI components.
• Identify risks and update to risks registers version document.
• Discuss mobile screen / webpage design with UI/UX team for interface and web layout experience.
• Facilitate sprint planning session with development team to help them understand requirements and determine Story points.
• Support the Sprint team during Sprint execution from a requirement perspective.
• Defined test plans, test cases, perform User Acceptance Test, involved in Functional Test, Stress test, Smoke test and Regression Test for every deliverables.
• Conducted Sprint Retrospective meeting with users after delivering the working modules at the end of each Sprint.
• Monitor and keep tracks of app performance using Confidential Analytics Tool.
• Effectively track and manage requirements as a part of Change Control management (CCM).
• Generate metrics reports, analyse data using SQL editor and send it to project manager in excel.

Environment: MS Visio, Draw IO, Balsamiq, Confluence, SQL, Gliffy, MS Office suite (Word, Excel, Power Point, Access), Subversion SVN.

Confidential

Assistant Manager (Developer and Business Analyst)

Responsibilities:

• SDLC Methodology, Waterfall was implemented to develop and build the system.
• Elicited requirements through Brainstorming, Joint Application Development (JAD) Sessions and interview sessions.
• Developed business applications for loan calculation and loan eligibility evaluation for applying using Dot Net framework platform for retail assets.
• Conducted meetings with internal clients for detailing requirement, exception management, sign off and approvals.
• Take ownership of existing (old) application and its maintenance to simulate uninterrupted flow of process.
• Design look and feel of user interface for front end forms, develop code for process logic on MS Visual Studio and manage data in relational database.
• Write scripts for database management in SQL editor to perform CRUD operations.
• Logic to trigger automated monthly statement letter (pdf) to customers in the benefit of consuming financial services of retail credits like Home Loan, Personal Loan and corporate credits, Capital investment.
• Designed exam portal for newly joined managers in departments of Cards (Credit, Debit) to evaluate their conceptual knowledge.
• Designed Commission calculations applications for Direct sales agents after non govt and govt tax deductions.
• Support and fix application issues using ISG Help Desk where internal users raise tickets for concerned issues.
• Driven project with waterfall methodology.
• Project: Loan eligibility application, Auto letter generation, Retail business application.

Environment: SQL, Net Framework, ASP, C#, HTML, CSS, XML, Ms Visual Studio 2005, Visual Basic 2.0, SQL Server 2003.

Confidential

Application Developer

Responsibilities:

• Develop application to enter employee details, identify total working. days, overall leaves claimed, appraisal dates and designation (Dot Net framework, SQL, JavaScript).
• Generate employee reports and grant role-based access.
• Develop admin layout for employee registration, role assignment, course enrolment, conduct exams and validate results, employee surveillance, completion of unfilled form.

Environment: SQL, Net Framework, Pearl, HTML, CSS, MS Visual Studio 2005, Visual Basic 2.0, SQL Server 2003.