PROFESSIONAL SUMMARY:

• Over 12 years of experience in the field of Information Technology with on demand IT Service Management.
• Over 5 years’ experience as a Service - Now Solution Architect and Developer.
• ServiceNow - Certified System Administrator & Advance JAVA Certified
• Working Experience of various phases of SDLC such as Requirements Analysis, Design, Code, Testing and UAT.
• Direct hands-on experience on various IT Services of Service-Now tool like Incident, Problem, Change, Service Catalog requests,
• Report, Gauges, Web Service Integration along with MID Server & Integration like Verizon and Netcool
• Good working knowledge of CMDB and Asset Management Services: Business Services and Configuration Item relationships.
• Good Understanding of Object-oriented Analysis Design and Application Development.
• Prepared various documents like Functional Specifications Document and Design Document.
• Pursue a proactive approach to problem solving.
• Work effectively with others in a team environment.
• Strong verbal, written and interpersonal communication skills.
• Served and Lead various projects.

PROFESSIONAL EXPERIENCE:

Confidential

SN Solution Architect

Environment: ServiceNow, JavaScript, Business rules, Client Scripts, Script includes, Apache Jelly, HTML, XML, Web Services, WSDL, SOAP

Responsibilities:

• Working in Domain separated environment
• Gathering detailed Business and Technical requirements from customer for development of Service Catalog Items/Incident/Change modules.

Confidential

SN Solution Architect

Environment: ServiceNow, JavaScript, Business rules, Client Scripts, Script includes, Apache Jelly, HTML, XML, Web Services, WSDL, SOAP

Responsibilities:

• Gathering detailed Business and Technical requirements from customer for development of Service Catalog Items
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Problem, Knowledge, Service Catalog, CMDB.
• Personalizes and creates forms and fields, new applications, modules and labels, activates plug-ins, builds reports, gauges and homepages.
• Develop and customize Service Request catalog items using complex workflow for SRM items for Physical and virtual Server
• Worked on Domain Separation.
• Created transform maps and transform scripts for importing and integrating CMDB data.
• Develop and customize Service Request catalog items using complex workflow.
• Worked on Identified and defined new Cis
• Worked on CMDB Update catalog item that creates from Change request form
• Worked on Lead time implementation for Change module
• Worked on Knowledge management by updating existing workflow
• Working on implementing LDAP/SSO/ADFS and Password Reset functionalities for 7 different domains.
• Sets up Service Level Agreements (SLAs) and update SLA workflows accordingly.
• Worked on creating service catalog times that integrates with other systems
• Involve in design, development, administration and deployment of Service-Now
• Implemented Business Rules, Client scripts, UI Policies, UI Actions, Jelly scripting and Script includes to customize the instance as per Business needs.
• Implemented SLA configuration for Incident modules which drives state of work across GBT organization.
• Working in AGILE based development environment and participating in Scrum sessions.
• Working on June/Aspin/Calgary/ Fuji Patch 8/ Geneva Patch 3 SN releases.
• End to end Development, Testing and Migration of code to PROD and Non-PROD environment.
• Prepare Detail design documents with Visio Flow diagrams
• Develop and customize Service Request catalog items using complex workflow for SRM items like Software Install/Uninstall/Clone
• Lead a team of 6 by managing/tracking and coordinating work for UBS - US region.
• Responsible for End to End Unit/Regression Testing for Incident/Problem/Change/CMDB and SRM modules
• Responsible for Managing Integration projects associated to UBS 3rd party systems.
• Worked on Identified and defined new Cis
• Clean-up CMDB fields in Dev and QA for Mobile, Computer and Aim tables
• Create the categories and sub categories that will apply for each CI Class.
• CMDB - Create Application Interfaces CI Class and CI attributes

Confidential

Sr. Technical Consultant

Environment: ServiceNow, JavaScript, Business rules, Client Scripts, Script includes, Apache Jelly, HTML, XML, Web Services, WSDL, SOAP

Responsibilities:

• Gathering detailed Business and Technical requirements from customer for development of Service Requests
• Transform functional requirements into detailed technical designs that represent actionable development tasks
• Ensure that technical designs meet functional design requirements as well as maintain the integrity and sustainability of the application
• Provide leadership and direction across the Configuration Management (CMDB), Integration, and Incident management and support Issues.
• Identify and Implement new process to improve the reliability, repeatability and efficiency of Configuration Management.
• Develop and customize ServiceNow - by collecting requirements, writing implementation plans, coding and execution of those plans.
• Configure Business Rule, Client Script, forms fields, views, UI Policy, Access control, Roles, Application and Modules
• Configure Users, Groups and Roles
• Implemented Hardware Asset Management for JNJ inventory details of hardware department.
• Develop Front-end web / GUI components using JavaScript, CSS, HTML
• Configured complex Workflows that drive the catalog forms.
• Worked on external integrations (external systems in heterogeneous environment) using Scripted Web services over SOAP.
• Responsible to managing and maintaining Cloning of non-prod environment.
• Involved in Integrating Verizon e-bonding and Netcool systems with Confidential & Confidential .

Confidential

Sr. Technical Consultant

Environment: ServiceNow, JavaScript, Apache Jelly, HTML, XML, Web Services, WSDL, SOAP

Responsibilities:

• Configured and implemented Change Reports using Service Now Reporting Tool.
• Responsible for End to End development of Service Catalog module.
• Work with CMDB stake holders to identify and implement business requirements as needed.
• Configured and Implemented Service Catalog Home Page along with Catalog Item and Catalog Task Modules.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML
• Configured multiple forms for Asset module (Asset Management) using Configuration Management Database.
• Implemented UI Policies/Client Scripts to manage form fields
• Developed Change Reports using UI Macro to display the data
• Developed Business rules that’s can used by multiple catalog forms
• Configured complex Workflows that drive the catalog forms.
• Worked extensively on external integrations (external systems in heterogeneous environment) using Scripted Web services over SOAP.
• Worked end to end analysis, development testing and implementation role out of

Confidential, Warren, NJ

Sr. Technical Consultant

Environment: Java (1.6)/J2EE, JMS, EJB 3.0(MDB), MQ-Series, SQL Server, Eclipse, Putty, JIRA, SVN (Sub Version-version control), Web Services, Web logic 10.3.0

Responsibilities:

• Developed Stored Procedures for CBR Account Mapping, Address Audit, Realized and Unrealized gain/loss reporting sections.
• Responsible for creating and managing test data for end to end testing by effectively co-ordination with other team and made sure all the required back end systems are up and running for testing.
• Involved in end to end testing of CBR application in Development and User Acceptance testing (UAT) environments.
• Acted as Build & Release engineer responsible for deploying the project in Confidential .
• Responsible for delivery of Reporting Module by managing Onsite and Offshore teams
• Responsible for estimation, planning and execution - with specific focus on requirement analysis and design

Confidential, Dayton, OH

Technical Lead/ Support

Environment: Windows XP, JDK1.5, JSP, SQL Server 2005, Eclipse 3.2, Ant, XML, Clear Case, SQL, PL/SQL, JavaScript, UNIX, Web Services, WSDL, SOAP, Putty

Responsibilities:

• Responsible for Team management (Technical Lead) at Offshore and Onsite.
• Responsible for Managing J2EE multi-layer applications with a few millions users.
• Support all Production related Issues (Bug Fixing) for different categories like the Severity - I, Severity - II and Severity - III for all the applications involved in Indexing Cluster.
• Involved in Upgrade of the existing applications by providing Requirement gathering and analysis, Design Documentation, project planning, Development strategy, coding and Unit testing activities in terms of defect fixing and Enhancements as requested by LN.
• Used Clear Case for the Version control management.
• Extensive use of Java/XML for processing the content related information to Confidential .com.
• Used UNIX script for compiling and deployment.
• Anticipates customer needs and proactively suggests solutions to the customer.

Confidential, Dallas-TX

Senior Systems Analyst

Environment: Windows XP/ UNIX, JDK1.5, J2EE,JSP, Struts 1.2, Weblogic9.1, Oracle 9i, Eclipse 3.2.2, Ant1.6.2, Win-CVS,TOAD 8.0.0.47, Log4j,PVCS.

Responsibilities:

• Developed J2EE applications Based on MVC Architecture centralized on Struts Frame Work.
• Prepared the design documents (MDD) for DSL, FiOS and for FiOS Voice only customers to describe the business logic, implementation, user interface, validations and database design and scripts.
• Designed and implemented Struts (MVC Paradigm) components such as Action Mapping, Action Forms and Action class.
• Extensive use of HTML/Servlets/JSP/XML for the presentation layer along with JavaScript for the client side validations.
• Used JDBC to connect to the Database, and JNDI to lookup for the data sources.
• Implemented J2EE Design Patterns such as Session Façade to reduce the Network Traffic, Service Locator, and Transfer Object for Lookups and DAO.

Confidential, Cincinnati-OH

Senior Systems Analyst

Environment: Windows 2000/ UNIX, JDK1.5,J2EE, JSP, Struts 1.2, EJB2.0, Weblogic9.1, Oracle 10g, Eclipse3.1, Ant1.6.2, CM-Synergy, Geneva, Web Services, WSDL, SOAP,WMS

Responsibilities:

• Developed J2EE applications Based on MVC Architecture centralized on Struts Frame Work.
• Prepared the design documents(MDD) for Quote Summary, Note History, Trouble Ticket and Address extensibility features of the CSM application to describe the business logic, implementation, user interface, validations and database design and scripts.
• Designed and implemented Struts (MVC Paradigm) components such as Action Mapping, Action class, Dispatch Action class, Action Form, DynaAction Form, Validation Framework, Struts Tiles
• Used Tiles framework along with Struts in JSP.
• Extensive use of HTML/Servlets/JSP/XML for the presentation layer along with JavaScript for the client side validations.

Confidential

Developer

Environment: Windows 2000 / UNIX, JDK1.3, JSP, Struts 1.0, EJB2.0, WebSphere5.0, Oracle 9i, WSAD 5.0, Toad 7.1

Responsibilities:

• Developed J2EE applications Based on MVC Architecture centralized on Struts Frame Work.
• Involved in the development of GUI (Graphical User Interface) components like JSP and HTML.
• The Web-Tier layer is managed using Struts, Servlets and JSP’s.
• The Business-Tier layer designed with Business Delegate design pattern for lookup and access details of the EJB architecture.
• Developed Sate-full session beans for maintaining state.
• Used Web Sphere 5.1 application server to deploy the applications locally and tested the application remotely.