SUMMARY:

• 8+ years of extensive experience in multiple roles as Business Analyst, Business Systems Analyst, Scrum Master, IT Manager, Jr. Developer and achieved titles like Modern Analyst, Organizational Analyst, the Peoples Champion with excellent understanding of various software development life cycle (SDLC) methodologies such as Waterfall, Agile, Kanban, Hybrid Waterfall - Scrum framework, Scaled Agile(SAFe) and processes with good domain knowledge in Retail and E-commerce, Multimedia, Banking & financial services.
• Certified Scrum Master with skills in facilitating the Scrum Ceremonies, User Story Workshops, Training the teams to better understand Scrum and increase the team’s overall productivity.
• Excellent analytical skills to understand the Business process, functionality, cross functional requirements across various business units and translating them into requirement specifications in order to provide comprehensive solutions and understanding of project process and ability to analyze business problems and identify solutions.
• Experienced in writing Standard Operating Procedures (SOPs) which forms as a baseline document that consists of a set of guidelines and protocols for effectively executing the business processes and mitigating liquidity risks.
• Experienced in conducting As-Is and To-Be (Gap Analysis) analysis and possess strong knowledge in carrying out processes for Risk Analysis, SWOT (strength weakness opportunity and threat) Analysis, Cluster Analysis, Change Management and perform Impact Analysis to assess the change and feasibility study. Ability to work under tight deadlines and multi-tasking to meet business objectives, scheduling meetings, negotiating and coordinating with software developers, solution architects and QA teams.
• Proficient in writing user stories (INVEST format) and handling the requirement churn. Efficient at facilitating Estimation techniques such as Planning Poker, T-shirt sizing, Relative Mass Valuation and Prioritization techniques such as MoSCoW method, Kano techniques and Business Value & Technology Risk Based. Engaged with Product Owners to successfully break down Epics into User Stories with INVEST Technique and helped the Scrum Team finalize Tasks for Confidential Backlog using SMART Technique.
• Maintained Confidential Burn-down Chart, Confidential Burn-up Chart, Product Release Chart, White Board in JIRA to keep track of the team's progress and the team's velocity for better estimation of the sprints. Highly skilled in various Requirement Elicitation Techniques and analysis such as client interviewing, job shadowing, Requirements workshops, survey/questionnaire and Joint Application Development (JAD).
• A Dedicated liaison between management, development team and business users with experience in collaborating with the design, technology, compliance/legal and operations teams for optimal solutions. Broad experience in creating various artifacts including Business Requirement Document (BRD), Product Requirement document (PRD), Software Requirement Specification (SRS), Functional Requirement Document (FRD), Requirements Traceability Matrix, Test Plan, Test Scenarios and Test cases as well as documenting project processes and procedures.
• Managed requirements and tracked defects working with HP Application Lifecycle Management (HPALM) and HP Quality Center (HPQC) and well versed in conducting various types of testing including Smoke, Sanity Testing, Regression Testing, System Testing and User Acceptance Testing (UAT) and documented performance reports and conducted TDD, BDD, Continuous Integration.
• Assisted Project Managers in preparing project plans, the Project schedules, establishing Milestones, work breakdown structure (WBS), maintained RACI chart to manage overall project risks and mitigation plans.
• Maintained a structured approach in organizing requirements to ensure that critical business rules and requirements are met.
• Proficient in creating UML Modeling like Activity Diagrams, Sequence Diagrams, Use case Diagrams and Business Process Modelling Notation (BPMN).
• Understanding of the benefits of data warehousing, data architecture, data quality processes, data warehousing design and implementation, table structure, fact and dimension tables, logical and physical database design, data modeling, reporting process metadata, and ETL processes.
• Experienced in developing User Interface (UI) Applications and professional Web Applications using Web Standards, HTML/HTML5, XHTML, CSS/CSS3, JavaScript, Bootstrap, AngularJS, JSP, DOM, jQuery, JSON, Ajax, NodeJS. Developed enterprise-level applications utilizing XML, JSON, Restful-based web services, JavaScript, HTML, Angular JS and a Modern UI framework such as Bootstrap.
• Practical knowledge of Data Migration process, Data Warehousing architecture, implementation approaches, schemas, dimensional modeling and translating the business requirements into various types of dimensions
• Cultivated experience in working with different web services such as HTML, WSDL, SOAP, UDDI, REST, JSON under various architectures such as Three/Four-Tier Architecture and Service Oriented Architecture (SOA). Involved in scripting business logic in the web methods of the web services and documenting the Web Service Level Agreement (WSLA) document through the use of XML
• Experienced in working with SME's from various business areas to identify (key performance indicators) KPI's and (service level agreements) SLA's for the Website Performance, Customer Acquisition, Lead Conversion, Customer Retention, Search Engine Optimization, CLA (call to action), CLV (customer lifetime value) and fulfillment.
• Good knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Know Your Customer (KYC) & surveillance and reporting assistance.
• Strong ability to apply analytical skills to data, workflows, numeric information and problem solving.
• Possess excellent communication, analytical and time management skills, with capability to handle new technologies and situations and an ability to lead, manage and work in challenging environments.

TECHNICAL SKILLS:

SDLC Methodologies: Waterfall, Agile: Scrum, XP, RUP, Spiral, Waterfall- Scrum Hybrid, SAFe.

Graphical & Modelling tools: MS Visio, SharePoint Designer, Balsamiq, Wireframes, Mock-up screens

Project Management or Collaboration Tools: JIRA, Confluence, Rally, MS SharePoint, MS Project, PWA, Project Online, MS Office Suite, HP ALM, Version One, CMS, Unified Modelling Language (UML 2.0), Scrum works,Tableau, Zoho

Testing Tools: HP QC, HP ALM, Code beamer ALM, SOAP UI, Oracle Application Testing Suite (OATS), Selenium.

Reporting & ETL Tools: SSIS, IBM Data Stage, SAP BODS, IBM Cognos, Informatica Power Center

Programming Languages: Java, C#, Java Script, SQL, C, C++, Python, .NET

Web-related Technology: HTML/HTML5, CSS/CSS3, JavaScript, JQuery, AngularJS, Bootstrap, JSON, AJAX, DOM, XML, Cloud computing.

Databases: Teradata, My SQL, Oracle 10g/11g/12c, MS Access, SQL Server, IBM DB2

Data Warehousing: OLAP, OLTP, ODS, Data Marts, Data Modelling, Multidimensional Cube Operations (Slicing, Dicing, Pivoting, Roll-up, Drill-down), Data Mapping, Data profiling, Data Analysis, Data Modeling

Business Skills: Change Management, Infrastructure Management, Capacity Planning, Disaster Recovery Planning, Offsite Maintenance, Application feasibility analysis, Elicitation Techniques, Standard Operating Procedures (SOPs), Project Scheduling, GAP, Impact, SWOT, Risk & Cost Benefit Analysis, Business Process Manager, Business Process Execution Language, Business Process Re-engineering, Business Process Modelling Notation (BPMN) 2.0

OS: Windows XP,7,8,10; Mac OS; Linux

PROFESSIONAL EXPERIENCE:

Scrum Master/ Business Systems Analyst

Confidential, Grand Rapids, MI

Responsibilities:

• Conducted and facilitated all the Scrum Ceremonies including daily huddles/stand-ups, Backlog refinement, Confidential planning, retrospective, review and actively participated in Amway Scrum Master Community of Practice.
• Compiled Confidential review presentations for Outbound communications, Campaign management and Personalization which included Confidential metrics such as the quarterly burn down chart, Confidential completion ratio, ready backlog, quarterly epic completion chart & included Confidential accomplishments and plan for the next Confidential .
• Did the Agile time reporting which included calculation of IDS team member hours for the finance team to keep track of the teams’ Capex (Capital Expenditure) on a monthly basis.
• Worked with the Product Owners on monthly health reports for their respective projects.
• Maintained an impediment backlog for all the projects and triaged the impediments based on priority and complexity.
• Compiled the Global IS (Information Systems) Monthly reports which included key technical project updates that are submitted to the IT leadership across all Amway markets
• Complied RACI document for Personalization and Campaign Management projects
• Managed the Scrum board and other information radiators in the team space.
• Calculated the focus factor of all the team members during Confidential planning meetings and experimented with different retrospective techniques to increase team input value and effectively engaged the team members in productive discussions.
• Encouraged and maintained transparency between team members to maintain healthy and productive working environment.
• Wrote User Acceptance test scripts for the Personalization initiative and worked with Sr. Developers and tech leads on TDDs (Technical Design Documents) and BCP (Business Continuity Plans) for multiple functionalities which were a part of Outbound Communications and Campaign Management.
• Assisted the team with decommissioning activities for conventional vendor implementations.
• Managed the Jira boards and Confluence sites for Personalization, Outbound communications and Campaign management initiatives.

Environment: Scrum (Amway Agile), Hybrid model, Jira, Confluence, MS Project, MS Office, SharePoint, AWS - EC2, SQS, Hybris Platform, Siebel Loyalty, CRM, Certona Personalization

Business Systems Analyst

Confidential, Anchorage, AK

Responsibilities:

• As a Project Analyst I manage the entire project schedule for this project including WBS(Work Breakdown Structure) maintenance, baseline the project schedule, creating and submitting Change Orders(whenever required) & approving time sheets for the resources involved in the project development, schedule & Confidential tracking, updating, maintaining & publishing the schedule on a regular basis to ensure time, resources and dates are effectively tracked for the entire project lifecycle.
• As an IT Business Analyst, I am the person responsible for managing and facilitating all the business and technical meetings, maintaining the minutes for all meetings and working with the technical team to effectively manage technical documentation such functional diagrams compile by solution architects, prep work for various features delivered by the vendor and conducting Confidential /monthly code reviews and compiled the DR(Disaster Recovery) Playbook with the developers.
• As a tester, I created the test plan, test cases for features and carried out test runs for many features delivered by the vendor. Major tasks included documentation of the test case results, communicating the test run status to the core & business team on a regular basis and reporting bugs in TFS and making sure that the bug fixes are done by the vendor on a monthly basis.
• Other miscellaneous tasks such as compiling current state UltraBranch Desktop and Mobile process flows in order to conduct GAP Analysis, creating a change management plan to effectively manage the constantly changing business requirements from the business line, manage the entire SharePoint project site which included the action item, change control & constraints log & perform other tasks that support the project manager and technical lead for the project.
• Also, during the course of the project I along with other project analysts successfully migrated all the project portfolio management data from the old Project Web Access system to the new Project Online system for the entire organization following sensei best practices. This included manual migrations of the different project schedules, running different repgens to ensure proper and timely report generation and conducting the EOD procedure on a daily basis.

Environment: s/Tools: MS Project, Project Online, PWA, MS SharePoint, MS Visio, TFS, Jira, SSMS (SQL Server Management Studio), Zoho, MS Office, Visual Studio, UltraBranch Online Banking, Alogent (Ignite)- for testing, Symitar Core Processing System (Episys), FIS.

Business Systems Analyst

Confidential, Pennington, NJ

Responsibilities:

• Coordinated with the project manager to ensure process/standard implementation and acted as a liaison between the functional managers, non-technical users, corporate customers and the IT team & Oracle development team.
• Compiled many documents including the BRD, FRD, assisted the development team in preparing the SRS, worked with the head of Operations and IT to design the BCP’s (Business Continuity Plan) SOPs which consisted of the change management capacity planning and treasury and credit operations guidelines.
• Managed stakeholders’ expectations with influenced decision-making (in favor of the project/program) and facilitated conflict resolutions.
• Installed the Migration Scratch Editor for integrating the SQL commands with the Application Code. Actively involved with the Data Migration team and supervised the incoming data from the Teradata database to Oracle 12c & ensured that the migrated data is getting converted from T- SQL to Oracle’s PL/SQL.
• Conducted Know-Your-Customer (KYC) and Customer Identification Program (CIP) review to ensure appropriate risk rating and verified new customer opening documentation and also focused on documentation pertaining to the liquidity risk and liquidity risk neutral valuation.
• Following the business continuity plan, assisted the technology team in deploying the CBS database over the cloud to effectively manage the business process.
• Ensured Identity and Access management (IAM) by implementing two factor authentications for the FCDB & FCUBS applications.
• Maintained and compiled the Requirements Traceability Matrix to support the business Documentation.
• Utilized the Oracle Identity Governance Suite (IAM) which is a comprehensive solution that utilizes analytics to address privileged user administration and identity intelligence.
• Conducting Process Maturity Assessment, identifying the Gaps and fixing the same with Corrective and Preventive actions and business process re-engineering.
• Worked on the Visual LANSA framework along with the developers and architects to create windows and web applications over an existing framework.
• Worked on Oracle Enterprise manager and the Business process manager to manage the IT infrastructure and I also worked on Cognos and Core metrics for analytics and identifying business solutions
• Managed a global project team (off-shore/on-shore, cross-functional/cross-cultural).
• Assisted in developing the Project Management Plan - including subsidiary management plans for Risk, Requirement, Quality, Communication, Change, and Process Improvement.
• Created Baselines for triple constraints (Scope, Schedule, Cost), and planned for risk mitigation strategies along with determining the amount needed as contingency reserve.
• Created and maintained project artifacts including but not limited to Work Breakdown Structure (WBS), assisted the PM in preparing the RACI Chart, Change Log, Issue Log, Risk Register, and Stakeholder Register
• Performed Root Cause analysis to understand functional/business production issues and provided required solution options to resolve them and ensured Continuous Integration was successful at all times.
• Reviewed Issue Log, Change Log, Risk Register periodically and ensured timely responses/resolutions. Assisted the Developers in creating the FCDB mobile applications with Python & Angular.js using web storm
• Ensured project documents were complete, current, and stored appropriately following company's policies/ procedures.

Environment: Scrum/Waterfall Hybrid, PIM, ETL, RESTful APIs, JAVA, Angular.js, GitHub, Oracle DB Cloud Compute, Business Process Manager, HTML, Windows, VMware, SQL, UNIX, MS Project, MS SharePoint, QC, Visual LANSA Framework, Oracle SQL Developer, Secure Oracle Auditor, Oracle Enterprise Manager, OBIEE (Oracle R12 Suite), Code Beamer ALM, Core Metrics, Business Process Execution Language, IRM, IAM, Test Driven Development(TDD), Ethnography, Business Process Modeling Notation(BPMN)

Scrum Master/ Business Systems Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Developed the prototype, wireframes and mock-up screens for Security Access Tracking System (SATS)
• Facilitated the meetings with Business to elicit the requirements & coordinated the deployment of Applications in SATS
• Created business process workflow diagrams (Activity diagrams) in MS Visio
• Developed prototype of new information processing application. Facilitated collection of functional requirements from system users.
• Actively involved in vendor documentation and procuring the required hardware as per specifications form various vendors.
• Implemented the 508 compliance to procure, develop and maintain special RFID tags and other related hardware for customers with disability.
• Implemented JAWS (Job Access With Speech) which allows blind and visually impaired customers to enter secured locations using a text to speech output screen.
• Worked as a liaison between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Facilitated Confidential Planning, Product Increment Planning, Daily Stand-Ups, Product Demos and Confidential Retrospectives.
• Work both as a Business Systems Analyst and Scrum Master within the teams to effectively fulfill project objectives. Developed deep knowledge of all aspects of the project, familiar with a roadmap and user stories, helps define priorities and effectively manages the planning, execution, and monitoring to a successful conclusion.
• Managing access to information in today’s dynamic, user-driven business environment requires much more from identity and access management (IAM) solutions than ever before which was enabled using the Sailpoint-Identity Now tool.
• Involved in setting up the Near Field Connectivity (NFC) devices with the architects and assisted them in creating the blueprint for the entire SATS architecture.
• Compiled a disaster recovery plan along with the project manager to keep the workflows functional at all times.
• Extensive knowledge of Review, analyze and organize data to write comprehensive supporting investigative narratives and Suspicious Activity Reports
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and insured that critical requirements are not missed
• Developed strategies for Test Planning, Test Case Designing, Test Scheduling, Test Estimation, Test Execution and Defect Tracking and requirements traceability matrix. Also assisted the QA team in System Integration Testing and Business in UAT.

Environment: C#, Operations Support System, REST APIs, Scrum works, MySQL, RFID and NFC tag Class Libraries, MS Visual Studio, Agile/ Scrum, Bugzilla, Jira, Clarity, SDLC, TDD, TFS (Continuous Integration), Visio, Quality Center, SQL Server, MS Office, MS Project, Business Process Re-engineering, BPMN.

Business Systems Analyst

Confidential, Salt Lake City, UT

Responsibilities:

• Interviewed the key stakeholders, SMEs, and decision makers to have a successful collection of requirements from all domains.
• Documented Project Charter (PC) and Business Requirement Documents (BRD), derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS) & Managed the Requirements Traceability Matrix for compiling the SRS document.
• Assisted the Project Manager in preparing the Project Development Plans. Also helped in identifying and tracking Project Issues and Risks.
• Worked on wire transfer & SWIFT service upgradation.
• Worked with the finance and treasury department to create documentation on cash management & cash liquidity flow.
• Conduct due diligence and Know Your Customer (KYC) research for high net worth clients, as part of the business-wide Anti-Money Laundering (AML) compliance remediation process.
• Extensive use of MS Project, MS SharePoint (used as the library for Project documentation and the communication of Project information).
• Created and compiled various wireframes & mock-up screens using Balsamiq and mockups screens s/w for the new improved mobile application.
• Participated in creating an online cloud repository using Oracle Cloud Computing services.
• Experience designing and implementing reporting and visualization for unstructured and structured data sets.
• Collaborated with colleagues and managers to analyze service delivery and streamline the customer service experience.
• Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s).
• Used Waterfall Methodology for regular and requirements and continuous delivery of useful and working software.

Environment: Waterfall methodology, SWIFT systems, Cash Management, XML, MS Word, MS Excel, MS Access, Business Process Reengineering, ITSS, Microsoft Project, Angular JS, REST APIs, Android Studio, Rational Rose, MS Visio, Clarity CMS(SharePoint), SaaS, PaaS (Cloud Computing), IAM, Wealth Management, BPMN

Scrum Master/ Business Analyst

Confidential

Responsibilities:

• Involved in discussions with PO and Stakeholders from business unit to define the scope of the project
• Interact with user groups to derive the Business Requirement Documents (BRD)
• Work with Project Managers, Senior Management, Experienced Traders and other stakeholders to define project scope, plan and requirements
• Conduct detailed and comprehensive business analysis by working with other BAs, IT developers, traders, financial analysts and end-users, in order to identify system and operational requirements and improvements
• Created Use Case diagram and Sequence diagram and activity diagrams.
• Facilitated and scribed JAD sessions, user meetings and interviews to extract business requirements documented using Use Case Modeling, Process Flow diagrams and BRD, SRS and obtain signoff from the stakeholders
• Understood the business logic, User Requirements and test-objectives to develop test plans, test cases, and test case execution using Test Director.
• Assisted in creating Test Plan and Test Cases based on BRD, FRD and product knowledge
• Assisted in performance tests, reviewed test results with development team and found solutions to improve applications' performance
• Work with QA team on conducting User Acceptance Testing (UAT) and involved in preparing a detailed user manual for all the applications.
• Coordinate with development team to Track change requests and monitored workload and schedule
• Provide production support after each module goes live and run ad hoc analysis upon request

Environment: Scrum, C++, Sybase Power Designer, Rally, Test Driven Development (TDD), Continuous Integration, Microsoft Office Suite, Microsoft Visio, SnagIt, Silk Central, Microsoft SharePoint, MS Project, SQL, Java, Oracle

IT Manager/ BSA

Confidential

Responsibilities:

• Compiled and wrote IT-SOPs for Confidential . Standard Operating Procedure (SOP) in this case is a step-by-step list of instructions (a document) compiled by a company to perform routine activities and to ensure proper and systematic workflow. I prepared SOPs for Antivirus Management, Capacity Planning, CCTV management, Data Center change management, Network Management, Offsite Storage Management, User credential management & cash management; SDLCs & Post Implementation Reviews (PIRs) for NEFT & SWIFT.
• Planned and built the IT infrastructure for the bank. Infrastructure involved setting up workstations for the bank users; performing routine ‘End of Day’ procedure; managing local servers & data center situated in the bank premises.
• Actively participated in Internet Banking Testing. This involved Core Banking (CBS)Testing for money remittance applications including Swift, FCDB & FCUBS; API driven testing, unit testing, user acceptance testing & documenting test cases.
• Application support to end users supporting various proprietary banking systems; Few functions of this role involved installing banking applications for specific users, setting up voice logger system on work machines, etc.
• Worked closely with development/QA teams to ensure software was developed /tested based on client requirements.
• Worked with developers to design new Oracle relational transaction tables for storing system data.
• Worked with developers to design and create application prototypes. Demonstrated the prototypes to IT, Business users, management and directors.
• IT Documentation; Updating and maintaining IT-Inventory along with preparing PRMs, POs & invoices for the IT Department.
• Worked in current account, financial credit and credit risk teams as a developer.
• Managed end to end development process and was involved in maintaining the quality of the software by identifying and fixing bugs.

Environment: Flexcube FCDB & FCUBS, Cognos 10.2/10.1, Transformer, Report Studio, Query Studio, Metric Studio, Oracle 10g, Erwin, PL/SQL, Data stage, UNIX.

Jr. Developer

Confidential

Responsibilities:

• Gathering requirements for business
• User interface designer and web developer for enterprise application development.
• Built and developed web-pages using AngularJS framework, JavaScript and jQuery in conjunction with JSP, HTML, CSS and Bootstrap.
• Wrote/Maintained SQL queries for data extraction and reporting, performing data conversions (ETL) from several client data sources.
• Involved in Requirement Analysis, Design, Development and Testing of the risk workflow system.
• Involved in the implementation of design using vital phases of the Software development life cycle (SDLC) that includes Development, Testing, Implementation and Maintenance Support.
• Participated in Code Reviews of other modules, documents, test cases. Performed unit testing using JUnit and performance and volume testing.
• Implemented UNIX Shell to deploy the application.
• Worked on template-based design concepts using HTML5, CSS, JQuery and JavaScript code.
• Worked on writing queries to insert, update and deleted operation in MySQL.
• Developed Action Script functions for event handling, response handling and error handling.
• Coordinated with UX designers and developed static content using HTML5, CSS3 and AngularJS & C++
• Developed product expertise for creating appropriate solutions and customer service/selling skills.

Environment: Waterfall, Eclipse, MySQL server, JDK1.6, MySQL, Adobe Flash 4.0, Action Script 3.0, MXML, Angular JS 1.2.16, Adobe Flash Player 10, Maven 2.2, JSP, CSS, Flash Player 9 / 10, Apache Tomcat Server 6.0, Eclipse, Flash Builder plug-in 4.0.