Business Analyst Resume

PROFESSIONAL SUMMARY:

Business Analyst with 27 years of experience supporting General Motors. Experienced in all phases of system development focusing on translating business needs into solutions that work. Able to step into new roles and come up to speed quickly from both a business and technical perspective. Technical background enables me to work closely with the build teams to deliver successful solutions. Ensures business continuity by developing test plans and executing UAT.

SKILL:

Provide business insight and solutions
Requirements gathering, definition, documentation
Incident Management
All phases of system testing, creates and executes test cases/plans
Compile and analyze data and create reports

TECHNICAL SKILLS:

Tools: Agile, Scrum, Waterfall, Oracle, JAD, SQL, SQL Developer, Toad, DB2, Cognos, SOAP, Postman, Web Services, PGP, FTP Setup, HP Quality Center/Test Director, Microsoft Visual Basic & Access, C/C++, Visual C++, IBM DB2 Connect, Composer, Siebel, Cobol, IMS Online, IMS Batch, JCL, Mainframe Utilities, Microfocus Telon, QMF, Spufi, Easytrieve, FileAid, EDS Utilities, IBM Utilities, ALC, ISPF, Endeavor, Control MR, WSF2, Electronic Data Interchange (EDI)

WORK HISTORY:

Business Analyst

Confidential, Detroit, MI

Responsibilities:

Subject Matter Expert on systems, data and integration points.
Identifies, documents and prioritizes system enhancements and operations issues.
UAT, regression and post release testing for monthly system releases.
Work with technical team, GM internal systems, banking partners, suppliers and marketing agencies to design effective solutions.
Provide 24x7 Incident Management/Operational support for critical GM consumer facing websites.
Lead support for large scale bank system migrations and internal projects.
Operational, financial and marketing campaign reporting using SQL and Cognos.
Set up Digital Targeted Offer campaigns and web sites. These are direct and email based campaigns that drive customers to GM web sites.
Designed and implemented a new eligibility file process for 30 + companies participating in the GM Supplier Discount. Replaced a manual process with a streamlined and automated system.
Work with marketing agencies to manage, integrate, test and deploy their content.

Advanced Systems Engineer

Confidential, Detroit, MI

Responsibilities:

Subject Matter Expert for business and development teams.
Identified, documented and prioritized system enhancements and operational issues.
UAT, regression and post release testing for system releases.
Work with technical team, GM internal systems, banking partners, suppliers and marketing agencies to design effective solutions
Led launch of the GM Business Card with Chase and the GM Flexible Earnings Card with HSBC.
Designed and led the development of a new file transfer process with HSBC bank that saved GM over $600,000 per year, eventually driving the cost to under $200 per month.
Focal point for scheduled and ad hoc reporting needs. Used SQL, MS Access and Excel to deliver desired information in a useable format. Provided operational, financial and marketing campaign reporting.
Designed and implemented DB2 Connect based solution to provide desktop reporting connected to a mainframe hosted database
Set up and execute GM Card Marketing programs. Provide reporting to monitor performance of the offer campaign.

Advanced Systems Engineer - Client Server Developer

Confidential, Troy, MI

Responsibilities:

Provided technical and business solutions for system enhancements and operational issues.
Performed all development tasks from analysis through implementation.
Unit, regression and UAT testing.
Visual Basic developer.
Technical Leader on the Allocations operations team. Primary responsibility was to ensure the production system was up and running and meeting the customer’s needs. Prioritized and assigned tasks. Coordinated between multiple support groups and technical teams to address production issues. Primary point of contact for customer and user base.
As part of quarterly releases responsible for scheduling and performing System, Integration, Site and Enterprise Model Office Testing for each release

Systems Engineer - Mainframe Developer

Confidential, Troy, MI

Responsibilities:

Performed all development tasks from analysis through testing. Focus was in the on-line Order Management area.
Created and executed the de-install plan for the Shared Scheduling Project.
Technical leader for the Shared Scheduling for Pull to Material Scheduling System data conversion.
Developed the team templates for Business & Technical Design, Test Cases and batch program shell.
SSP/MSS Disaster Recovery coordinator.
Provided unit, regression and UAT testing.
Worked with incoming and outgoing EDI transaction sets.

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