SUMMARY SYNOPSIS:

• Have 10 years of experience in various domains such as Banking, Taxation, Retail Fare management, PHIS, Food Safety, Healthcare, Taxation, CRM Applications, and Telecommunications with extensive exposure to gathering & analyzing user requirements, business modeling, process simulation and data analysis.
• Responsible for Implementation Consultation during new account implementation projects including but not limited to support of configuration related tasks, organization of client deliverables, report creation, slide presentations, training materials and other implementation related documentation.
• Project planning and execution - balancing business and technology stakeholder expectations regarding the project scope/components, priorities, schedule, and manage risk to these components
• Consult with users, clients, vendors, and technicians to assess computing needs and system requirements.
• Coordinate workflow of on-site and offshore IT teams. Verify all software meets customer requirements.
• Result oriented Business Analyst/Requirements Analyst who can work on Business Analysis, Data Analysis as well as be a key integral part of Dev, UAT, Prod.
• Involved in key decision-making and implementation of the new product development process.
• Responsible for the release process and SDLC documentations.
• Advised on decisions to move forward with new product launches and features, prototype feasibility, and approval of production processes.
• Managed Government accounts through the use of information gathering and solution generation.
• Leveraged cost improvement analysis, product offerings, and pricing strategies to maximize profitability in a proactive manner.
• Directly consulted senior management in everyday decision making and special projects with recommendations developed through analytical and strategic reasoning.
• Gathering, evaluating and organizing client deliverables to prepare information for future configuration
• Delegation of duties to analysts and other supporting stakeholders/SME’s to meet established project requirements and deadlines
• Producing and delivering reports based on client criteria
• Developing training materials and implementation documentation
• Designing PPT presentations for client business reviews or other topical requirements
• Coordinate and produce materials for new user training activities
• Coordinating multi-location engagements using effective communications
• Develop strong working relationships with external client personnel, and meet client expectations
• Expertise in projects using various methodologies such as Agile, SCRUM, Waterfall SDLC.
• Ability to define timelines for prioritizing work requests using tools such as Jira, Confluence, Testrail, MS Project, TFS, SVN.
• Sound knowledge of concepts like Gap Analysis, Risk Analysis, Impact Analysis.
• Providing SSRS/Power BI reports to clients by writing queries and creating reports.
• Performance tuning of API’s, SQL procedures and monitoring SQL jobs.
• Expertise in Agile project planning - Sprint planning and tracking.
• Collaborate with the account team and resource management, to schedule staff and resolve issues
• Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
• Assist the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, Work in Process spreadsheets).
• Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members
• Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance
• Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management
• Responsible for initial implementation of new client accounts and re-engagement projects for existing clients. High level duties include developing and managing implementation plans, leading all implementation efforts, delegating tasks to support personnel and analysts, and acting as the primary client interface throughout the implementation process.

TECHNICAL SKILLS:

Methodologies: Agile, Scrum, Waterfall and SDLC

Technologies: Microsoft.net, Web Services, WCF

Client Scripting: JavaScripts

Languages: SQL, HTML, Ajax

Databases: MS SQL Server 2012/2005/2000 , MS Access, Oracle 9, 10, 11, TOAD

Tools: MS Office, MS Word, MS Excel, MS Power Point.

Applications: MS, Project 2000, MS Visio, UML, Wireframes, Story Boards, Jira, Confluence, Testrail, TFS 2015, User stories, Draw.io, Balsamic.

Operating Systems: Windows Vista, Windows XP Professional

Communications: MS Office, Excel macros, Outlook, Adobe CS3, Adobe Acrobat ConnectPro Stakeholder Engagement Sessions, Technical Writing, Business Presentation & Reporting Skills, Lotus Notes, SharePoint 2010/2013

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst/Project Coordinator

Responsibilities:

• Coordinates and ensures company resources are utilized appropriately.
• Expertise in writing user stories with acceptance criteria, storyboards and wire frames.
• Scrum Master and plans entire team work for each sprint.
• Responsible for the entire release process from UAT until Production.
• Responsible for SDLC documentation and approvals from client.
• Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems.
• Defines project scope, requirements, and deliverables. coordinate multi-location engagements, using effective communications, utilizing available resources to monitor and summarize system usage data
• Acting as a subject matter expert for the specified product line or business function
• Identifying technical challenges/anomalies and coordinate appropriate resources for resolution
• Gathering, evaluating and organizing client deliverables to prepare information for future configuration
• Support system-based processes (including scenario design, flow mapping) Delegation of duties to analysts and other supporting stakeholders/SME’s to meet established project requirements and deadlines
• Client management related to implementation projects
• Provide consultation on business processes and best practices as it relates to enterprise meeting management technology
• Cultivate and maintain excellent peer or advisory relationship with key client contacts in positions that can significantly impact adoption
• Report on project status, billable hours, and escalate any barriers to project success to clients
• Map and diagram process requirements for automation configuration
• Coordinate and conduct system user training
• Interface with Product Development team to define and convey client requests for new system features Preparing SDLC documentation. And reviewing all the phase gates prior to client submissions.
• Supports project assignments and IT technical staff by understanding and independently analyzing and developing technical reporting processes and user-based parameter changes using applicable programming languages.
• Preparing Project and Sprint Metrics.
• Part of company audit process.

Confidential

Senior Business Analyst- Consultant /Scrum Master

Responsibilities:

• Participate in internal implementation team meetings as well as weekly status meetings with the customer.
• Maintain detailed issue tracking and action items list.
• Provide the customer with appropriate software and project documentation.
• Work closely with customer project lead and entire project team to ensure that all deliverables are delivered successfully and on time.
• Agile Sprint planning, tracking and conducting Sprint meetings and sprint retrospection meetings.
• Participate in on site analysis with customer.
• Follow up and escalate gaps, issues and enhancements identified throughout the project.
• Display a high level of knowledge and consistent service throughout all interactions with customer.
• Acts as liaison between the business units and technical staff.
• Providing SSRS/Power BI reports to clients by writing queries and creating reports.
• Performance tuning of API’s, SQL procedures and monitoring SQL jobs.
• Knowledge and understanding of health-related areas such as Medicare and Medicaid

Confidential

Service Integration Team, Senior Business Analyst/Scrum Master

Environment: .NET Framework 3.5, Windows 7Database: SQL SERVER 2008Technologies: ASP.NET, ADO.NET, Telerik Controls, Aspose.

Responsibilities:

• Participate in internal implementation team meetings as well as weekly status meetings with the customer.
• Agile Sprint planning, tracking and conducting Sprint meetings and sprint retrospection meetings.
• Maintain detailed issue tracking and action items list.
• Provide the customer with appropriate software and project documentation.
• Work closely with customer project lead and entire project team to ensure that all deliverables are delivered successfully and on time.
• Participate in on site analysis with customer.
• Follow up and escalate gaps, issues and enhancements identified throughout the project.
• Display a high level of knowledge and consistent service throughout all interactions with customer.
• Acts as liaison between the business units and technical staff.
• Providing SSRS/Power BI reports to clients by writing queries and creating reports.
• Performance tuning of API’s, SQL procedures and monitoring SQL jobs.
• Designed complete current and future process flows

Confidential

Technology Analyst

Responsibilities:

• Involved with multiple task project assignments, scheduling, and tracking; facilitating meetings with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis, and quality control of client acceptance testing.
• Involved in creating Data Flow diagrams for the enhanced application.
• Worked with developers to tuned SQL and application and added Indices as required for performance and involved in testing through test scripts and test plans.
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the project using Agile methodologies.
• Providing SSRS/Power BI reports to clients by writing queries and creating reports.
• Performance tuning of API’s, SQL procedures and monitoring SQL jobs.
• Expertise in writing user stories with acceptance criteria.
• Involved in mentoring team and developing Web Applications using ASP.NET
• Designing Web UI Screens and validating user inputs using JavaScript
• Part of Backend and front end Coding using ASP, ASP.NET,VB.NET
• Part of Developing backend DB Access components to get and post data.
• Code Review
• Produced work flow diagrams and user manuals

Confidential

Technology Analyst

Responsibilities:

• Involved in mentoring team and developing Web Applications using ASP.NET
• Designing Web UI Screens and validating user inputs using JavaScript
• Part of Backend and front end Coding using ASP, ASP.NET,VB.NET
• Part of Developing backend DB Access components to get and post data.
• Code Review
• Produced work flow diagrams and user manuals
• Prepared testing manuals
• Prepared test cases
• Executed test plans
• Reporting using SSRS.
• Utilized Agile Methodology to configure and develop process, standards and procedures
• Created workflow diagrams, UML diagrams, activity diagrams, use cases, swim lanes, for incorporating

Confidential

CRM Application Technology Analyst

Responsibilities:

• Responsible to maintain all the contracts of the client
• Maintaining PL/SQL Queries/SP’s.
• Scheduling jobs.
• Maintaining User roles
• Maintaining the Order form of the client customers.
• Maintaining the purchase/contract orders
• Serve as mentor to users of the system
• Identify and communicate new system requirements to the System Manager
• Conduct testing and quality assurance activities prior to implementation and with future releases and upgrades as well

Confidential

Senior System Analyst

Responsibilities:

• Responsible to maintain all the contracts of the client
• Maintaining PL/SQL Queries/SP’s.
• Scheduling jobs.
• Maintaining User roles