SUMMARY:

• Senior Executive and recognized Thought Leader who designs and executes agile strategies that stimulate growth, improve performance, and increase quality and customer satisfaction.
• I use agile project management and quality tools, methods and processes; along with an in - depth understanding for how executives think about organizational transformation, Investments, costs, risks and service to quickly identify root cause, solve complex business problems and deliver value.
• I am a highly ethical and values-driven leader known for building solutions which are successful in achieving value and performance.
• Created numerous seminars and conferences.
• Developed an innovative auditing solution enabling Confidential to be the first retailer.
• Completed Certified Scrum Master training.
• Spearheaded development of new ISO certification process for company working on oil rigs to contain explosions and fires that became a differentiator for the customer. Authored and published book on the purchase and implementation of ISO Management Systems. Successfully passed exam and achieved Risk Management Professional (RMP), Project Management Professional PMP} and Scrum.
• Rebranded the commercial training strategy in the US, growing training revenue 80% in two years and training profitability 5%. Generated excitement and engagement for training through introduction of the Six Breakthrough Processes of Learning .
• Drove go-to-market process to transition from small- to enterprise-sized clients, tripling sales in training, custom audits and ISO certification from $11M to $32M in three years. losed a $4M deal, the largest deal in division history, with DuPont within two months of hire with no prior knowledge of ISO.
• Instrumental in winning a multiyear $10M auditing and training contract with Cargill, positioning LRQA as a leader in the industry.

EXPERTISE AREA:

• Strategic Planning
• Operations Management
• Complex Contract Negotiations
• Management Consulting
• Sales and Marketing Strategy
• Organizational Transformation
• Sales | Revenue Growth
• PMP and RMP Certified
• Quality Assurance | ISO
• Agile Scrum | Lean Six Sigma
• Team Leadership | Development
• Tableau Desktop | Draw.io

TECHNICAL SKILLS:

Technology: Salesforce.com, Adobe, Tableau Desktop, Draw.io, MindManager, Microsoft Project, Microsoft Access, Microsoft Word, Microsoft Powerpoint, and Microsoft Excel

Key Words: PMI, PMP, RMP, Lean Six Sigma Black Belt, MBA, ISO, Quality, Environmental, Account Manager, Alliance, Project Manager, Risk Manager, Certified, BA, Business Analyst, Business Process Analyst, BPM, P&L, CRM, Global, Global Account, International, Security, Supply Chain, Audit, Management Systems, Consultant, Technical Support, Author, Health Care, Healthcare, Medical Device, Leadership, Team Leader, Food Safety, FSSC, Bachelor’s Degree, Strategic Planning, Management, Office, Public Speaking, Data Analysis, Marketing, Negotiation, Contracts, eLearning, Training, Proactive, Self-Starter, Stakeholder, Computer, Scrum, Process Improvement, Process Automation, Define Requirements, Servant Leadership

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Business Development analyst

Responsibilities:

• Regional responsibility for developing Confidential USA markets for medical and aerospace.
• Provide Project Management oversight and coordination with contacts and stakeholders.
• Business Analysis of clients’ existing capabilities, identify gaps and opportunities.

Confidential, Austin, TX January, 2016 - December, 2018

Program manager

Responsibilities:

• Implemented Microsoft Access process improvement for Round Rock St. David’s hospital.
• Authored book on purchase and effective implementation of ISO management systems - Are You Tired of Business Un-assurance? Trademarked phrase “Are you Tired of Business Un-assurance.”
• Authored Practical Enlightenment focused on principles to help individuals solve problems and navigate life.

Confidential, Houston, TX

Program and project manager

Responsibilities:

• Developed an Android-based audit checklist solution for a $5M-revenue restaurant chain providing real-time information to track safety, control costs and more efficiently manage operations.
• Solution was rolled out globally to 750 clients, facilitated HACCP certification, reduced waste 50%, and resulted in significant improvement in customer satisfaction.
• Expanded offerings with innovative bundle of hardware, software and services, and closed $1M in new business within eight months, exceeding quota by 50%.
• Spearheaded new certification process for company working on oil rigs to contain explosions and fires. Hired expert, developed framework around ISO 9001, and created program that could be certified - program was a differentiator and provided the company a competitive advantage.

Confidential, Houston, TX

Business analyst | VP Sales | Contracts |Training | key account | Operations Manager

Responsibilities:

• Using Scrum principles to redefine sales process, championed a change in strategy from small to medium and enterprise accounts and increased ISO certification services sales from $11M to $32M.
• Successfully championed market expansion into ISO 28000 and Supply Chain Security. Worked with congressional leaders and security experts to develop LRQA’s strategy for entering market place.
• Led global initiative and closed the largest deal in company history ($4M) to provide ISO 14001 professional services to DuPont within two months of hire with no prior knowledge of ISO which demonstrated my aptitude for quickly mastering new industries, content, and learning strategies.
• Vital player in winning the multiyear $10M auditing and training contract with Cargill, positioning the LRQA for industry leadership in the FSSC food safety market and corresponding doubling sales growth in three years.
• Achieved and maintained an average 35% ROI as the #1 sales office for 18 consecutive months.
• Turned around division, eliminating waste, improving processes, and helping to improve overall profitability.
• Implemented Lean Six Sigma methodology to eliminate backlog and 98% error rate in contract processing - hired contract administrator; instituted processes to drive collaboration between sales, administrator and customer service; and improved defect rates 92% and on-time completion 100%.
• Leveraged broad range of process, quality and business skills to win new global business from diverse markets, including food, retail, manufacturing, energy, healthcare, IT, safety and environment.
• Championed USA training strategy, growing training revenue 80% in two years and training profitability 5%.

Confidential, Austin, TX

Director | Business Development | SALES ENGINEER

Responsibilities:

• Built the Austin office, bringing auditors together in one location and decreasing unwanted turnover while increasing company presence in the market.
• Found, negotiated, and secured nine major accounts ($1MM - $6MM in value), tripling business during tenure and expanding customer pipeline. Closed a $3.5MM supplier agreement with Dell.
• Implemented quality assessment review process and coached auditors.

Confidential, Austin, TX

Director | Business Development | ACCOUNT MANAGER | PARTNER MANAGER |SALES MANAGER

Responsibilities:

• Instrumental team member on the M&A acquisition and strategy team for the Unicenter brand evaluating and recommending development companies for product integration.
• Developed and implemented 5-year strategic plan that led to revenue increase from zero to >$25MM.
• Designed and launched process for onboarding new vendors that reduced sales cycle times, from initial contact through negotiations and closing of agreements, with over 30 OEM companies.
• Responsible for managing the corporate alliance roadmap for executing partnerships, agreements and contracts by communicating through tradeshows, press releases, corporate briefings, and sales kickoffs.

Confidential, Houston, TX

ADVANCED TECHNICAL SUPPORT

Responsibilities:

• Charged with building vendor relations and responsible for marketing, forecasting, business plan development, sales support, customer service, program management and technical support.
• Established key alliances with product partners including Microsoft, Intel, and Confidential establishing the Confidential hardware brand as an industry standard.
• Developed and implemented product evaluation centers for Confidential partners establishing proof of concept areas for sales managers and system integrators to present to VIP clients.
• Successfully implemented a beta technical evaluation support program with key resellers for new products. Hot line support for level 1 and level 2 customer support.