SUMMARY:

Adaptive business analyst with 5 + years of experience in the development, documentation and delivery of process innovations succeeding in achievement of business goals. Have led projects across US, Asia for companies both large and small size. Possesses excellent knowledge of Agile/Scrum working in Semiconductor, Networking and Retail industries; as well as a Hybrid model in Confidential .

SKILLS:

• Requirements Gathering & Analysis
• User Acceptance Testing (UAT)
• Project Management
• MS - Office
• KPI Dashboards
• Data Modelling (Physical, Conceptual, Logical)
• Risk Management
• Testing Tool- LoadRunner, Medusa
• Networking
• SQL Database
• Storage protocols
• Windows Operating System
• ITSM
• Defect Management Tool-Bugzilla, Remedy and Jira.

TECHNICAL SKILLS:

Operating Systems: Windows 2008, Windows 2k12, Windows 10, Linux-6.2, ESX-5.1

RDBMS: SQL Server 2012

Browsers: IE, Mozilla Firefox, Google Chrome

Languages: SQL

Modeling Tools: MS Visio

Testing Tool: LoadRunner 7.8/8.0, Medusa

Defect Tracker: HP-QC, Bugzilla, Remedy, Jira, Confluence

Other Tools: Microsoft Project, MS-Office, Networking (OSI Model, Routers, Switches-3500, Storage Protocols, DNS, DHCP)

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Collect requirements from global heads of network, security, ITSM, SME etc
• Convert requirements from all stakeholders into BRDs and advice on solution design. Led project planning for PKI, PAM and CMDB.
• Created all requisite documents such as Verification Canvas, Work Flow diagram, RACI Matrix, Project Tracker.
• Created action items on Confluence.

Confidential

R & D Testing Analyst

Responsibilities:

• Most Valued asset in testing networking products for converged network adapters CNA - FC, FCOE, ISCSI & NIC on different servers and set a lab environment for same which includes Layer3 switches, storage, DHCP & DNS server and patch cables.
• Diligent in Black Box Testing (Functional testing, Sanity testing) and Regression testing.
• Develop Acceptance Criteria for the System Functions.
• Develop Requirement Traceability Verification Matrix based on the System Functions.
• Conducted and participated in user acceptance testing to validate and verify the accuracy of Business Processes, functionality, and reporting features.
• Manage strong and productive relationships with business customers and colleagues.
• Attended daily Scrum meeting with Project Manager, developers and testers and discussed regarding the status of the project.
• Successfully achieved all deliverable within stringent time frames.
• Maintained project timelines in control.
• Authoring, Reviewing, Execution of the Test cases and Defect Reports.
• Prepare Test Summary Report.
• Managed performance reporting by analyzing and reviewing actual service efficiency against KPIs.
• Provided expert-level on-site support for deliverable to OEMs including Fortune 500 companies such as HP, Dell and their end customers.
• Assisted the testing team with writing test conditions for different phases of the project.
• Uploaded requirements and screenshots using HP Quality center for QA team.
• WHQL certification for different Storage Protocols.
• Logged Defects/Bugs in HP-QC and Bugzilla.
• Responsible for creating QA Documents including Test Plans and Test Cases in HP-QC.
• Created regression suites to be run on application builds.
• Maintained project timelines in control.
• Led training programs successfully for juniors enabling them to be business ready.

Operating System Environments: Windows (10, 2k12, 8, 2k8,), Linux (Red Hat-7), Vmware 5.1

Confidential

Network Consultant

Responsibilities:

• Translated the business needs into system and functional requirements, communicating with the business team on a non-technical level, and with the System Analyst on a more technical level.
• Won stakeholders’ confidence, provided all-encompassing support and enforced project deadlines building strong relationships with various work teams.
• Represented Network team at onsite for quarterly business review meetings, technical focus review and DHCP lab setup.
• Network Operations Assessment:-Identified, researched, investigated, analyzed, defined and documented business needs and processes.
• Prepared Flow Diagrams (As-Is) for the existing network system( example:-DHCP) using Visio.
• Conducted meetings with Offshore Development team and worked as liaison between development team and Business team.
• Involved in designing and creating the scope document and project charter.
• Conducted Gap Analysis by brainstorming with Developers, Architects and Business users to get the ‘To Be’ process/ proposed environment.
• Conducted user interviews, gathered requirements.
• Facilitated Delivery Management meeting and provide detailed status report of all the projects.
• Helped in creating annual project budget.
• Acted as testing coordinator for all the projects.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML
• Prepared Requirements Traceability Matrix and mapped test cases with requirements documents.
• Used detailed knowledge of application features and functions to assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Helped QA team in developing UAT scenarios and performed UAT.
• Sound knowledge on Software Defined Networking(SDN).

Environment: SQL server, MS Visio, MS Project, Remedy, Solar Wind, Router-4500.

Confidential

Application Support Analyst

Responsibilities:

• Translated the business needs into system and functional requirements, communicating with the business team on a non-technical level, and with the System Analyst on a more technical level.
• Identified, researched, investigated, analyzed, defined and documented business needs and processes.
• Conducted meetings with Development team and worked as liaison between development team and Business team.
• Involved in designing and creating the scope document and project charter.
• Conducted Gap Analysis by brainstorming with Developers, Architects and Business users to get the ‘To Be’ process/ proposed environment.
• Document vision, scope and Responsible for Knowledge transfer to support teams. Creating various documents like SRS, SOP and CR documentations.
• Experience and knowledge in Development- SDLC, Defect (L3 Support) life cycle management.

Confidential

Responsibilities:

• Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations for up to 12,000 global users.
• Proficient in drawing UML Diagrams, Activity Diagrams and Swim lane Diagrams using tools such as MS Visio and Draw IO.
• Resolved and managed distribution of SLA-based incident, task and problem tickets with detail-oriented analysis and notes.
• Prepared Flow Diagrams (As-Is) for the existing system using Visio.
• Implemented ITIL Methodologies for process improvement.
• Ability to drive Project and Process improvements with business-driven and IT Development Team with Management strategies and the resulting system implementations.
• Expert at RCA analysis and creating SOPs to streamline processes.
• Resolved and managed distribution of SLA-based incident, task and problem tickets with detail-oriented analysis and notes.
• Worked on sales reports and analyze the data with the help of SQL reporting tool.
• Worked on bug defects tool like Remedy.
• Developed and maintained the Project Plan to track the various QA activities. Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
• Involved in low level designing, Use cases scenarios creation, Database Design, Implementing Business Logic, creation of test scenarios, user interfaces verifications.