PROFESSIONAL SUMMARY

• Versatile, results - driven Sr. Business Systems Analyst with over nine years of experience in various industries including: government solutions, insurance, healthcare, and finance.
• Specializes in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
• Performs baseline business and technical impact analysis by analyzing the business's organizational structure, core workflow processes, existing documentation and supporting technology to identify, elicit, and document, requirements into viable solutions
• Experience in writing Business Requirement Documents (BRD) and Functional Requirement Document (FRD), Project Charters, Statement of Work (SoW), Requirements Traceability Matrices, Training Guides, Test Plans, and User Acceptance Testing scripts
• Experience in Business Process Modeling, Data Analysis and Data Mapping.
• Experience in designing UML diagrams such as Use Case diagrams, Activity diagrams Business/Work Flow diagrams and Sequence diagrams using MS Visio.
• Leads solution discovery sessions such as: one on one and group interviews, shadowing, brainstorming sessions, Joint Application Development sessions (JAD), and requirements workshops,
• Facilitates meetings to include the meeting agenda, meeting minutes and the meeting presentation
• Performs business analysis, gap analysis(as is and to-be analysis), document analysis and workflow analysis and captures the workflow processes, activity diagrams, data flow diagrams, and wireframes
• Translates requirements to be concise, readable, and unambiguous and works closely with development team to successfully meet business goals.
• Facilitates Agile ceremonies such as Daily Scrum Stand-ups, Backlog Grooming, Sprint Planning, Sprint Review, and Sprint Retrospective sessions and ensures that these sprint ceremonies progress effectively
• Works with product owners and SME’s to understand system needs and translate into product backlogs
• Defines detailed user stories with acceptance criteria in collaboration with product owners and technical team.

PROFESSIONAL EXPERIENCE

Confidential, Silver Spring, MD

Sr. Business Analyst/Scrum Master

Responsibilities:

• Collaborated with the Product Owner to prioritize the requirements in the product backlog and sprint backlogs
• Reviewed the accomplishments of the development team with the Product Owner and end users in the Sprint Review sessions
• Conducted Sprint Retrospective sessions with the Product owner, development team and SME's
• Collaborated with the product owner to create accurate and descriptive user stories with the appropriate acceptance criteria and wireframes/mockups for functional and non functional designs
• Conducted User Acceptance Testing with client for new releases
• Prepared the meeting presentations and meeting minutes of the weekly client meetings

Environment: Agile Scrum, JIRA, SharePoint, Microsoft Office, MS Windows, J2EE

Confidential, Glen Burnie, MD

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

• Gathered requirements through Document Analysis, Gap Analysis, Process Analysis, individual and group interviews, and JAD sessions
• Interacted with the different department managers and lines of businesses to identify and refine the requirements
• Worked with the clients, stakeholders and business owners to produce and analyze requirements and recommend design solution options
• Collaborated with the business owners, SMEs, and management team to identify and define the project scope and to further develop Technical requirements and/or Functional Specifications
• Managed requirements utilizing JIRA, Microsoft Excel, or recording requirements in documentation form such as: Business Requirements Documents; Functional Requirements Document; Statement of Work
• Facilitated meetings to update stakeholders and project managers on the progress projects
• Conducted User Acceptance Testing to ensure the application met end user expectations
• Assisted in the planning and execution of migrating data from one database source to the other.
• Assisted in the validation of the data migration

Environment: Agile Scrum, Waterfall, SharePoint, Visio, OnBase, Joget, EPIC, HP ALM, JIRA, MS Windows, MS SQL Server, .NET, Pencil, Qlikview

Confidential, Baltimore, MD

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

• Worked with the business owners, Subject Matter Experts, and the management team to identify and define the Technical, business, and functional requirements
• Authored the training materials for the new technology and conducted the User Training sessions
• Managed the business and functional requirements in JIRA;
• Performed business analysis and workflow analysis and captured the business activity and workflow processes in diagrams
• Conducted Sprint Reviews/UAT sessions with the end users

Environment: Agile Scrum, SharePoint, Visio, HP Project Portfolio Management, MS Windows, Customer Care & Billing, and Meter Data Maintenance, QlikView, HP Service Manager

Confidential, Owings Mills, MD

Sr. Business Analyst/Scrum Master

Responsibilities:

• Gathered and managed requirements within the ServiceNow requirements management software (StartNow) and in HP's ALM
• Worked with clients, stakeholders and business owners to produce and analyze requirements and recommend design solution options, and identify scope to prepare Business Requirement Documents, Use Cases, User Stories, Workflow and Activity Diagrams to further develop Technical requirements and/or Functional Specifications.
• Performed Gap Analysis, shadow sessions, group interviews, and document analysis to elicit the requirements
• Performed front-end development on the ServiceNow platform
• Defines detailed user stories with applicable acceptance criteria in collaboration with the Product Owners and technology team.
• Analyzed and identified problems, researched alternatives, created presentations, tested to confirm, and implemented solutions for defined business processes.
• Assisted with the Product Backlog Grooming and Sprint Planning sessions
• Assisted the Product Owner with user story prioritization
• Performed demos for the stakeholders of new functionality that was created in the sprint
• Provided guidance to project managers, business owners, development team and subject matter experts to resolve the outstanding issues and actions of items that were taken in the review meetings
• Authored the training materials for the new technology and coordinated with end-users to schedule and conduct User Acceptance Testing (UAT)
• Assisted in quality assurance testing

Environment: Agile Scrum, Waterfall, ServiceNow, SharePoint, Visio, HP ALM, MS Windows, IBM Blueworks, Lucid Charts, Balsamiq, SalesForce, Pencil

Confidential, Columbia, MD

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

• Worked with clients, stakeholders and business owners to produce requirements, determine feasibility, analyze requirements and recommend design solution options.
• Facilitated JAD sessions and process flow reviews
• Defined detailed stories with applicable acceptance criteria in collaboration with the Product Owners and technology team and managed these items in JIRA or Rally
• Performed Gap analysis (as-is and to-be processes) and Process analysis to further define the requirements and client needs
• Analyzed and identified problems to implement solutions for defined business processes
• Assisted with the grooming of the Product Backlog and Sprint Planning sessions with the Product Owners and technology teams
• Assisted the technical team in performing the data migration and data validation
• Authored Software Requirements Specifications, Software Design Specifications, and Business Requirements Documents for new, enhanced and retired applications
• Performed demos for the stakeholders of new functionality that was created in the current sprint.
• Interacted with business owners, SMEs, and management team to identify scope and to prepare Business Requirement Documents,
• Use Cases, User Stories, and Activity Diagrams to further develop Technical requirements and/or Functional Specifications.
• Facilitated defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and conformity to defined deadlines
• Performed task decomposition, delegated tasks and monitored project milestones using HP ALM
• Captured quality attributes, external/internal constraints for functional/non-functional requirements
• Authored the training materials for the new technology implemented

Environment: Agile Scrum, Waterfall, SharePoint, Visio, HP ALM, JIRA, Rally, Oracle, SQL server, J2EE, JAVA, SVN, MS Windows

Confidential, Vienna, VA

Sr. Business Analyst

Responsibilities:

• Performed GAP Analysis and interacted with SME’s, project managers, developers, and conducted JAD sessions throughout SDLC to document products vision, establish project scope and resolve open issues
• Documented the system and business requirements, specifications, design and development of use-cases and test case scenarios and helped in developing test plans for user acceptance testing
• Created and verified user stories and use case specifications with activity and state diagrams
• Worked closely with the QA team and Developers to clarify and understand functionality, resolved issues and provided feedback to identify defects
• Wrote SQL queries to extract data from the database for Backend Testing
• Involved proactively to communicate with development team regarding the status and potential impacts on the delivery date and/or expected quality of the tasks and/or the projects
• Facilitated resolution and communication of cross-functional team on issues and decisions
• Coordinated with end-users to schedule and support User Acceptance Testing (UAT)
• Extensively performed Functional Testing and End-to-End Testing
• Managed the traceability matrix and executed test cases and logged defects in the defect reporting tool
• Worked with the QA Manager in developing test coverage matrix for the Team Members periodically
• Captured and managed requirements in the form of detailed user stories with acceptance criteria in JIRA/ in documentation form such as the Business Requirements Document

Environment: Agile Scrum, Waterfall, Confidential, MS Visio, JIRA, Quality Center,TOAD, SQL, Oracle, Windows, SQL, .Net

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Participated in JAD sessions with different interacting department managers and refined the requirements.
• Gathered requirements through document analysis, individual and group interviews
• Maintained requirements to requirement traceability matrix in order to rapidly assess the effect of changes in requirements
• Conducted UAT sessions to gain user confidence and approval
• Worked closely with the QA Team to review and enhance the Test Plan and Test Cases
• Collaborated with the QA team to detect defects and take necessary actions to resolve the issue.
• Attended review meetings and walkthroughs to discuss the status of the project
• Used Quality Center to write, execute and maintain the traceability matrix and test cases
• Created test cases and automated them for the purpose of regression testing
• Performed analysis on the as-is and to-be processes and workflow processes
• Captured and managed requirements in HP's ALM
• Performed database queries in SQL

Environment: Waterfall, HP ALM, Oracle, SalesForce, SQL Server, UNIX, Windows 98/NT, JAWS, WAVE

Confidential, Rockville, MD

QA Test Analyst

Responsibilities:

• Facilitated and conducted technical/non-technical presentations to the management and training workshops
• Involved in the Requirements, Risk Analysis, and Design Reviews for new features
• Conducted meeting with SME to discuss and understand business rules /logic of the product requirements
• Developed Test Plans and Test Scenarios
• Managed Traceability Matrix to trace Business Requirements, and Functional Requirements to test cases and scenarios
• Conducted UAT and ensured the application operated as expected by the end users
• Worked closely with the Business Analyst to review and enhance the test scenarios and test Cases
• Performed database queries using SQL
• Captured and managed defects and test cases in HP's ALM; Conducted User Acceptance Testing with the end users

Environment: Waterfall, Oracle, SQL Server, UNIX, SQL, Windows Quality Center, XML, JAWS, WAVE