OBJECTIVE:

To obtain a challenging and rewarding Business Analyst position that contributes to the continued growth and success of your organization.

PROFESSIONAL OVERVIEW:

Highly motivated Business Analyst professional with over 5 years’ experience in supporting multiple projects simultaneously, using both Waterfall and Agile Software Development Life Cycle (SDLC) methodologies. Demonstrated experience in eliciting, translating and documenting requirements, including managing User story backlog in JIRA. Possesses strong organizational, problem - solving, and analytical skills, and a keen eye for attention to detail.

KEY COMPETENCIES:

• Business Analysis Public Health System Development Life Cycle Methodologies: Agile & Waterfall
• Data Presentation Project Management Customer Relationship Management Business Process Improvement Business Process Reengineering Basic SQL Querying Gap Analysis Process Modeling

TECHNICAL SKILLS:

TOOLS: Visio Microsoft Office Suite Access, Excel, PowerPoint, Word, Outlook, Project Online SharePoint JIRA COTS WebEx

WORK EXPERIENCE:

Confidential, Largo, MD

Business Analyst

Responsibilities:

• Ensure utmost level of stakeholder engagement and effective communication during requirements workshops and throughout the project duration.
• Utilize Agile/Scrum Software development methodology.
• Prioritize & manage user story backlog in JIRA.
• Perform requirements elicitation using workshops, interviews and focus groups, to identify and capture requirements from all stakeholders.
• Track progress using burn up charts
• Perform gap analysis by analyzing the current state business processes, future state and identify all resulting gaps.
• Assist business users to perform User Acceptance Testing (UAT) and create applicable test scripts.
• Work with testing team to ensure all requirements have been met and applicable test cases have passed successfully, via the requirements traceability matrix.
• Provide weekly status report on requirements and business analysis work done on assigned project.
• Provide effective recommendations on improving the food protection and policy program application.
• Ensure compliance to organization’s regulations and guidelines by ensuring that health specialists perform comprehensive inspections, monitoring, and follow-up inspections at food service facilities.
• Monitor and interpret compliance and inspection report trends obtained from interface systems, comparing inspector productivity and establishments overdue for follow-up.
• Perform root cause analysis to investigate foodborne illness incidences and citizens’ complaint.

Confidential, Washington, DC

Business Analyst/Office Manager

Responsibilities:

• Liaised between the business users (hospital staff) and technical development team to effectively translate all requirements when needed.
• Validated and prioritized requirements with stakeholders.
• Created wireframes and screen mockups to provide a visual representation of the recommended solution interface to the hospital stakeholders.
• Scheduled and facilitated daily stand-up meetings.
• Generated the requirements traceability matrix to confirm that all requirements have been met and tested.
• Tracked change requests that have been approved by the Change Control Board (CCB), to ensure that such requirement changes are implemented.
• Ensured stakeholder pain points were addressed in solution recommendations and explored valuable opportunities for improvement.
• Developed project development roadmaps.
• Provided escalated support to office staff and fulfilled ad-hoc customized report requests.

Confidential, Fort Worth, TX

Health Business Analyst

Responsibilities:

• Liaised between various stakeholders- external customers, internal users, vendors, IT staff, to improve outcomes and meet objectives.
• Perform gap analysis by analyzing the current state business processes, future state and identify all resulting gaps.
• Prioritized & managed user story backlog in JIRA.
• Worked with testing team to ensure all requirements have been met and applicable test cases passed successfully, via requirements traceability matrix for Epic integration.
• Navigated cancer patients’ referrals to connect patients to appropriate health insurance plans, federal health programs, and wrap-around services.
• Conducted client assessments and patient navigation processes and made recommendations based on findings, to promote proper handling of electronic health records.
• Worked individually and part of a team to identify process bottlenecks and implemented new and improved processes and policies.
• Performed root cause analysis to identify lack of medication plan adherence.
• Brainstormed to mitigate multiple complex challenges experienced by refugee populations.
• Organized work, by setting priorities.
• Creating both long term and short term goals for projects in accordance with governing guidelines.

Confidential, Fort Worth, TX

Graduate Research Assistant and Coordinator

Responsibilities:

• Conducted qualitative data analysis research pertaining to prediction models for gender development, global life expectancy, health economics, mortality, and self-employment through national and international literature database acquisition.
• Gathered data and for research projects.