Summary

Business Analyst with unique combination of business and technical skills. Focused on aligning system initiatives with business needs. Extensive experience with all aspects of the system development life cycle (SDLC), from vision and design to testing and implementation. Strong knowledge of various business processes, generating results that maximize productivity. Recognized as a proactive project team leader, advancing innovative solutions that produce success. Strives to exceed customer expectations by providing:

• Clear, concise and complete technical and functional requirements.
• Creative liaison services between business users and IT.
• Streamlined, automated processes via business process reengineering.
• Hands-on experience as a power user and data analyst.

BUSINESS KNOWLEDGE

• In-depth understanding of business systems and processes, including Sales, Marketing, Customer Service, Supply Chain, HR and Financials.
• Experience combined with education, including a Rutgers MBA.
• Business analysis, principles and technology.
• Full system lifecycle, from inception to user acceptance testing (UAT) and ‘go live’.
• Adaptable team player, working well individually and within groups.

TECHNICAL SUMMARY

• Management reporting via query tools (PeopleSoft, SAP, Cognos, and SQL).
• HRIS specialist, including PeopleSoft HR, SAP HR / HCM and ADP Payroll.
• ERP implementation, integration and interfaces.
• ETL - data extracting, translation/mapping and loading/conversion with large datasets.
• Recent training in Business Process Modeling, including UML and use cases.
• MS Office suite (Excel, Visio, Access, Word, Project, PowerPoint, etc.).

PROFESSIONAL Experience

Confidential,Mount Laurel, NJ 2004 2009
Business Analyst for health care services company.
Provided valuable liaison between IT and other functional areas, brainstorming and refining system requirements to solve complex business challenges.

• Worked closely with business and technical groups to implement enhanced systems and processes, leading to increased, timely flow of information.
• Project planning, scoping and requirements gathering for major development initiatives, including Sales Contract Management, Customer Support Management, Employee Self-Service Profile and Time/Attendance.
• Designed complex workflows, and facilitated enhancements to interfaces between systems (PeopleSoft, SAP, ADP and Lotus Notes / Domino), achieving valuable business process engineering goals.
• As project manager, successfully led many short-term initiatives including mass data updates, keeping the system running smoothly and minimizing manual data entry.
• Primary creator of HR management reports, providing accurate, on-time information to improve decision making.
• Skilled in combining and analyzing query results with MS Excel, utilizing complex functions and formulas.
• Core Team member for SAP HR/HCM implementation project. Developed numerous extracts for moving information into SAP. Commended for ability to merge and compare data from multiple systems (ADP Payroll, SAP, and PeopleSoft), which proved to be a key to project success.
• Supervised outsourced development resources, ensuring that production issues and enhancements were efficiently handled.

Confidential, Lumberton, NJ 1988 2003

Senior Business Systems Analyst/Architect for high-tech manufacturing firm.
Led applications development for corporate Enterprise Resource Planning (ERP) system, including Financials, HR, Sales/Marketing, Customer Service, Operations, and Supply Chain.

• Performed a variety of roles business analyst (BA), project manager (PM), architect, programmer/analyst, and QA tester as key member of small systems staff.
• Developed Sales/CRM data warehouse, identifying key performance indicators (KPI), revenue trends and new profit opportunities.
• Established ‘Automated PO Release’ and ‘electronic plan sharing’ with vendors,
  facilitating just-in-time inventory replenishment.
• Created bar-coded serial-number tracking system, preventing errors and cutting cost.
• Generated cycle-count and excess/obsolete inventory analysis, eliminating annual physical inventory.
• Designed custom HR database system which was used by the corporation for over ten years, saving countless dollars in system implementation costs.
• Bridged payroll information between systems, saving duplicate data entry.
• Served as core member of ‘Change Management’, ‘Business Needs’, and ‘New System Selection’ committees, providing valuable input into setting system priorities.
• Actively participated in various CPI (Continuous Process Improvement) teams, including: ‘Minimizing A/R Days Outstanding’, ‘Maximizing Sales Tax Accuracy’ and ‘Streamlining Product Returns’.
• Primary systems role in four major business integrations following acquisitions, lending thought leadership and hands-on development expertise.

Education

M.B.A., Business Management,
B.A., Business Administration,