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It Manager Resume

Walnut Creek, CA

SUMMARY:

  • Information Technology Manager with over 15 years of experience in project management, quality assurance testing, and data analysis within the insurance industry. Widely recognized for successfully implementing system upgrades with minimal disruption to company production. Best known for going above and beyond to develop junior analysts, elevating internal staff and increasing their potential for promotion within the company.

PROFESSIONAL EXPERIENCE:

Confidential, Walnut Creek, CA

IT MANAGER

  • Directed a project team comprised of IT staff and representatives, totaling 15 staff members, from underwriting, marketing, claims, accounting to facilitate the implementation of a version upgrade of a Java/XML - based processing system, resulting in improved policy and claims processing functions.
  • Supervised the upgrade of the Java/XML-based processing system from a server-side environment to a cloud environment, resulting in reducing the daily cycle processing time from 12 hours down to 4 hours and increasing system response time.
  • Supervised four Business Systems Analysts providing ongoing support for user-directed system changes and enhancements for the Java/XML-based processing system.
  • Supervised the migration of the VINMASTER update process from the AS/400 tape drive method to direct access and update through the FTP process, resulting in quicker turnaround of VINMASTER data file updates.
  • Implemented two new ISO products - Risk Analyzer and Liability, Medical Payments, and Personal Injury Protection (LPMP) in the AS/400 system for ratemaking and pricing support, providing greater policy statistical data available for Product Management staff, resulting in better ratemaking decisions.

Confidential, Walnut Creek, CA

LEAD BUSINESS SYSTEMS aNALYST

  • Created a monthly report using AS/400 Query that provided Commercial Underwriting management with monthly claims activity on outstanding Commercial claims.
  • Implemented monthly VINMASTER file updates, containing 1,000 or more records, received from ISO in an AS/400 system for ratemaking and pricing support.
  • Provided ongoing support for user-directed system changes and enhancements, averaging four changes per month, for an AS/400 based processing system.
  • Conducted user acceptance and quality control testing for the AS/400 based processing system.

Confidential, Walnut Creek, CA

SENIOR BUSINESS SYSTEMS aNALYST

  • Wrote functional requirements to be used by an external system developer to convert Accounting, Billing, Claims, and Underwriting functions for a legacy system onto an AS/400 based processing system.
  • Conducted user acceptance testing and quality control testing for the AS/400 based processing system.

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