SUMMARY:

• Experienced professional with a sound knowledge in Salesforce Admin and development.
• Capable of objective analysis and skilled at making quick decisions based on wisdom, experience, and judgment, and having excellent presentation skills.
• Possess positive attitude, leadership quality, and hands - on teamwork.
• Over 7+ years of experience in IT industry as a Quality Analyst, Salesforce Admin and salesforce developer.
• 1+ years of experience as a salesforce developer writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex.
• 4years of experience as a Salesforce admin Creating Roles, Profiles, Page Layouts, Workflow Alerts, Email Services, Approval Rules, Report generation, Validation rules, Dashboards and Tasks.
• 2 years of experience as a quality analyst, qualifying the platforms that are ready for production.
• Expertise in Business requirement analysis, System specification analysis and Test plan formulation.
• Involved in developing testing documents such as test plans, test case specifications and test procedures.
• Salesforce certified Administrator.
• Salesforce certified Developer.
• ISTQB/BCS certified Tester.
• UCD certified in “Surveys”, “Heuristic Evaluation” and “Usability testing” by Confidential .
• Knowledge of Quality Assurance Life Cycle (QALC) and QA Methodologies.
• Experience in Mobile App Testing.
• Good Working knowledge on Agile “Scrum” Methodologies and product development life cycle.

TECHNICAL SKILLS:

Salesforce Technologies: SFDC Certified Force.com Developer, Sales force CRM, Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Jira, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow, Approvals, Dashboards, Analytic Snapshots, Case Management, Automation, Custom Objects.

Computer Skills: Advance Excel (Data functions, Pivot tables, Lookups etc), Access, Selenium.

Languages: Apex, C, C++, Java, Java Script, HTML, CSS, SQL.

Documentation Tools: MS Office, MS Visio Pro.

Operating Systems: Windows Variants, Linux.

Reporting Tools: TFS, ALM, Share point.

PROFESSIONAL EXPERIENCE:

Confidential, Charlottesville, VA

Salesforce Business Analyst/Admin support

Responsibilities:

• Interact with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com IDE, Force.com API and Web Services.
• Interact with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on implementing the service cloud with omni channels, queues, live agent support etc.
• Societies onboarding from Siebel to Salesforce, includes onboarding the society, adding the new users, setting up payment gateways.
• Performed huge data load(~1million records) using the data loader.
• Involved in setting up field level access, sharing rule creation for each custom object created based on the user’s role within the organization and to the society admins.
• Develop various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Create workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logics.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects.
• Conduct 5+ levels of testing functional, regressions, user acceptance, integration and performance to verify the client needs are met.

Confidential, Los Angeles, CA

Salesforce Developer

Responsibilities:

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Project modeled using MVC (Model-View-Controller Architecture) framework.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization
• Develop various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Create workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logics.
• Create templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects.
• Coded APEX triggers created rule based automated workflows.
• Used the sandbox for testing and migrated the deployment instance after testing.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.

Confidential

Salesforce Administrator

Responsibilities:

• Worked as Salesforce admin support, governing user account creation, rmation setup, password reset, Roles, Profile creation, user group creation, updating company profile, Network access setup.
• Created and maintained reports, dashboards, and list views and built custom report types and analytic snapshots to meet company analytical needs.
• Assisted developers with declarative customization by creating work flows, validation, custom fields/objects, page-layouts, record types, templates, and approval processes. Handled migration from the sandbox to the production instance.
• Performed data quality checks and clean-up, deduplication, record importing and exporting, and lead assignment rules using native Salesforce tools.
• Trained new sales hires and proposal team members on Salesforce utilization and best practices.
• Created and implemented program-level internal processes/procedures for Sales teams.
• Conducted Business Process Review sessions to analyze the existing and to-be-implemented business processes for Client.
• Created Process builders and defined related tasks, email alerts, and field updates.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Process builders and defined related tasks, email alerts, and field updates.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Involved in Requirement Analysis, designing, development and testing of the application.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.

Confidential

Solutions Quality Analyst

Responsibilities:

• Involved in Preparation, Reviewing and Execution of test cases for a complete end-to-end test scenarios and features including verification of functionality, performance and scalability.
• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Actively involved in testing customer critical hot-fixes and delivering them to customer in time.
• Participating in Mitigation and Contingency plan reviews.
• Running regression tests to test the project when required.
• Have in depth idea of dealing with E2E test management cycle.
• Worked on test management tools like ALM, TFS.
• Involved in Functional, Usability, Integration and Regression testing for multiple projects.
• Involved in testing of different web based applications, different platforms with different processors and mobile applications.
• Have an experience in conducting an client based performance testing to identify the performance of a platform with different applications.
• Have experience in conducting the usability testing interviews, heuristic evaluations and surveys.
• Provided testing and production support.

Confidential

Intern

Responsibilities:

• Developed a VB script to extract from the internal tool and put it in the excel sheet.
• Acquired knowledge on different data analyzing techniques.
• Effective communication between different teams in order to get the data on the change requests for analysis.