PROFESSIONAL SUMMARY:

• 9 + International extensive work experience, including off - shore leadership and on-shore Strategic Project Management, Business, and Systems Analysis, delivering superior customer service and technology implementation to clients and a solid working knowledge of Information Technology.
• Confidential Successful Mobile Application builds from client acquisition to App buy out
• Exceptional client facing communication to capture business requirements, develop use cases, perform analysis, train stakeholders and keep upper management updated on project implementation and deadlines.
• Accomplished successful data migrations during system upgrades across both large e-commerce and financial services systems utilizing taxonomy to increase Confidential and external data acquisition, communication efficiency.
• Out of the box “hands-on” approach capability to understand new platforms and applications in different business environments.
• Scrum team member in multiple global projects using Agile Methodology
• Assisted transitioning from Waterfall to Agile methodologies
• Conducted JAD sessions with development teams
• Wrote technical documentation for stakeholders, UAT, and developers
• Developed use case’s, data diagrams, UAT, and workflow design
• Analytical Problem Solving
• Product Owner
• Business/Technical Team Liaison
• SDLC, UAT and QA
• UX Mock-up
• Content Distribution
• Global communication skills
• Documentation & Presentation
• Basic SQL
• Intermediate Excel
• Training seminars

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• International Client verify global data rights
• Communicate with South America Business
• Draw Authoring Wireframes for Components to send to off-shore developers

Confidential

Lead Business Analyst

Responsibilities:

• Upgrade included AEM Multi-Language Selector, change paths from URL to 3rd party Catalog
• Worked with IBM Watson for Search
• Wrote POC for increasing Authoring efficiency to generate IIR, accepted and in the process of implementing
• Taking the designs from SapientRazorFish to update AEM Consumer Journey
• Customizing both Dynamic and Gated Eloqua Forms

Confidential

Business Analyst

Responsibilities:

• Interaction design, generate mockups and set configuration capabilities for the development of reusable AEM Components, Templates, Dialogs, Workflows and Marketo Forms
• Analyze 3rd party SAAS for AEM external integration of Web Services
• Analysis, Estimation, off-shore Coding resources, and Implementation.
• UAT, training, account management for newly acquired domain
• Requirement gathering and develop new functionality as per business requirement
• Develop guidelines for content distribution through reusable AEM components and naming nomenclature
• Mercer Shark-Tank lead and presenter to executives for an APP solution for both institutional and retail banking. The APP open’s avenues for Mercer wealth management to target a new market of millennials

Technical Environment: Adobe Experience Manager, Adobe Analytics, Adobe Target, Akamai (CDN), HTML, CSS

Confidential

Business Systems Analyst

Responsibilities:

• Increase data acquisition efficiency for Confidential systems “author/permissions” “systems processes.”
• Optimized data distribution channels between Adobe Suite to create content distribution workflows
• The doorman for content distribution, reorganization, and maintenance.
• Finding patterns to develop ontology, taxonomy data trail to increase organic SEO and user experience across front-end dashboards to increase “click to purchase”- ROI 7.86% traffic increase
• Harmonize and streamline an abundance of data flow across Verizon channels, consumer segments and technology platforms to enhance Verizon management to make real-time choices to improve Confidential efficiency
• Develop categorized content data feeds to create real-time data analysis metrics dashboards
• Teach Verizon authors new systems and the newly created governance policy’s and best practices
• Pull granular SQL reports per URL to provide gap analysis
• Data flow to cart, & to purchase and shopping AEM pages including mobile
• Created a relationship pattern end user faceted Endeca search & global navigation sitemap to SEO
• Page Templates
• Site Search
• Accessibility
• Authoring content & pages
• Supporting NDA projects
• Workflow
• User roles
• WCMS migration
• Endeca migration
• SEO (external vendor)
• Dynamic content values
• Scene 7 integration
• Adobe Target integration
• Tag management/analytics integration
• Page level data requirements
• Personalization
• Cross-channel personalized campaigns
• Creative Cloud integration
• External systems
• Content layering/nesting
• Closed caption video requirements

Technical Environments: Office 365, CQ5, AEM 6.1, 6.2 Oracle Commerce, ATG, Endeca, Jira, SQL, Teradata XML, SharePoint, Adobe Site Catalyst, Tealeaf, Tableau, HTML 5, CSS, JavaScript, Axure, Java, Soap UI, Balsamiq

Confidential

Project Manager/Business Analyst

Responsibilities:

• Played the lead role in managing the Business Analysts, Engineers, and Quality Assurance and UAT testers in efficiently delivering superior quality products enhancing customers’ ability to reduce costs and increase revenue.
• Instrumental in understanding current and future client requirements and translating them into solutions that were sufficient to overall end-user capabilities and performance.

Technical Environments: Office 365, SharePoint, SharePoint Designer, FAST Search Server, MS Office, TFS, Jira, Asana, Fiddler, iOS, Android, Flinto, Balsamiq, Magento