SUMMARY:

• A seasoned IT Business Analyst with extensive business process and workflow analysis, data analysis and project management experience, resulting in operations turnaround, cost reductions, revenue improvement, risk mitigation and value creation.
• Possess wide range of project experiences, including analytical oversight of various IT, web - based or mobile applications for diverse industries across multiple business areas.
• Thorough understanding of IT technology including operating systems, database technology, e-business standards, mobile specifications, EAI toolsets, and emerging technologies.
• Possess significant industry experience in Financial Services, Investments, Mortgage Banking, Insurance, Healthcare Manufacturing and Energy.
• Proficient in requirements management, business process modeling/mapping, SDLC, systems analysis and design, data analysis and database design.
• Solid background in software design techniques, including Object-Oriented Analysis and Design (OOAD), Unified Modeling Language (UML), and in RUP, Six Sigma, Agile and Project Management Methodologies.
• Conceptual knowledge of strategic planning, ERP and CRM software packages, Business Process Management (BPMN), Enterprise Content Management (ECM), Service Oriented Architecture (SOA), and business intelligence (BI) principles and concepts.
• Possess strong knowledge of web solutions such as web analytics, SEO, content management, web search, campaign management and ecommerce.
• Extensive experience with a variety of analytical tools, business intelligence tools, and statistical packages including Visio, ERwin, BPwin, Rational Rose, Requisite Pro, Enterprise Architect, Calibre RM, iRise, HP Agile Manager, HP ALM, Rally, Intalio and Microsoft Project. Functional experience with SQL, HTML, XML, Confidential WebSphere, Microsoft SharePoint, SAP, Siebel, Mercury Quality Center, Oracle, and DB2. Substantial PC, midrange, and mainframe hardware experience.

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Technical Business Analyst

Responsibilities:

• Perform stakeholder interviews to understand current processes and gather new requirements;
• Produce requirements/user stories/acceptance criteria which clearly state the business needs and align with product goals;
• Translate high level business requirements into functional specifications and construct basic process models;
• Construct use case scenarios and work with UI designer on the prototypes;
• Test new features and functionality to ensure the delivered solution meets the requirements;
• Write easy-to-understand user interface text, tutorials, online help and developer guides to facilitate end-user practical application;
• Write technical documentation for our external developer audience, such as API reference docs and developer guides;
• Research and review upcoming release notes, incorporating changes in order to update user manuals and tutorials;
• Aid in the creation of external and internal training materials or courses; and
• Acquire additional experience defining technical requirements for SharePoint applications leveraging Nintex platform.

Confidential, Charlotte, NC

Senior Business Systems Analyst - Digital

Responsibilities:

• Partner with product/process owners to understand digital footprint reduction opportunities (retire, redirect and/or consolidate) available in their space and then drive the pages from approval through execution workflows;
• Analyze data quality, identify any Search Engine Optimization opportunities, and assess website and campaign quality, diagnosing any link defects, inappropriate links, redundant content or readability issues;
• Plan, design and implement ongoing control processes and procedures;
• Design and create analytical dashboards to assist in the management of client’s Digital business;
• Produce execution reports, quarterly reports, status updates and “dashboards” using clickstream analytics for presentations to management including but not limited to website performance, onsite search, and search engine marketing;
• Maintain up-to-date knowledge of current user experience/website industry standards and best practices;
• Attain functional knowledge of Web Inventory Management System (WIMS), Accenture Digital Diagnostics Engine (ADDE), and CoreMetrics; and
• Acquire additional experience defining technical requirements for iOS, Android, and web-based applications.

Confidential, Atlanta, GA

Senior Business Systems Analyst/Product Owner - Digital Channels

Responsibilities:

• Participate in product requirements review sessions with the business, understanding the assumptions, dependencies and constraints;
• Breakdown epics into stories with acceptance test criteria in collaboration with product owners and development team.
• Work with Agile development teams to clearly communicate the business needs to internal teams in the form of use cases, sequence diagrams and process flows;
• Work with Product Owners to capture functional tests and document functional tests in selected tool;
• Resolve requirements and test-related issues and questions escalated during the Sprint;
• Test the solution prior to delivery to the end users for validation;
• Participate in Sprint Meetings (Release Planning, Sprint Planning and Daily Stand-Ups, Demonstrations & Retrospectives);
• Identify and evangelize the short, medium, and long-term product roadmap;
• Review, analyze, and evaluate current and proposed application enhancements against enterprise business requirements and internal customer needs; and
• Acquire additional expertise in current versions of HP Agile Manager, HP ALM, Rally, Kony and defining technical requirements for iOS, Android, and web-based applications.

Confidential, Charlotte, NC

Senior IT Analyst

Responsibilities:

• Capture business requirements from stakeholders, using interviews, workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis;
• Communicate and collaborate with stakeholders to analyze information needs and functional requirements
• Create and maintain all Business Requirements, Functional Specifications and Change Request documents as per required format and standards;
• Use verbal and written communication skills to interact professionally with a diverse group of stakeholders, managers, and subject matter experts;
• Collaborate with engineering and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs;
• Work closely with development, testing and subject matter experts during the entire life-cycle of the project.
• Pilot new programs for the purposes of improving the workflow, effectiveness and efficiency of the department; and
• Acquire additional expertise in current versions of Caliber RM and HP Quality Center

Confidential, Charlotte, NC

Senior Business Systems Analyst - Mobile Development

Responsibilities:

• Support product owners in soliciting acceptance criteria for user stories and facilitating agile workshops to effectively gather requirements and documentation,
• Translate business needs into system and software requirements, map work flows of internal client and write requirements documents including Use Cases, BPMN Models and Stories with Acceptance Criteria;
• Participate in Change Control Board activities to ensure system specifications are met, to identify the risks and interface issues that may result from approval or rejection of changes and coordinate submission of change management requests and verify record assignment, tracking, and closure;
• Translate IT requirements into test scripts and facilitate User Acceptance Test sessions with customers, assigning defects to appropriate project team members and tracking resolution to completion;
• Assist the business lead with writing client documentation, including the acceptance test plan and user procedures, and assist the technical writer with reviewing user and technical documentation;
• Partner with the Scrum Master to ensure successful Scrum ceremonies; and
• Obtain knowledge of iOS and Android platforms and specifications and acquire additional expertise in current versions of Confidential Rational Requisite Pro, Lotus Notes, SharePoint, I-Grafix, Microsoft Visio, Microsoft Office Suite, and Microsoft Project.

Confidential, Charlotte, NC

Senior Business Systems Analyst

Responsibilities:

• Act as the primary liaison between business users and technical teams to identify, analyze and translate user needs into written business specifications for new application development or enhancement requests;
• T ranslate business requirements into functional specifications, technical specifications, process flows, BPMN models and use cases for consumption by internal development groups;
• Leverage a variety of techniques for eliciting requirements to create user stories with validation strategies, process flows and wireframes; define business rules, data requirements, and non-functional requirements;
• Work with Project Management staff and leadership to create, maintain and update required management reports on the status of current projects, product initiatives, and development issues;
• Assist Application Support and Quality Assurance associates to resolve issues and/or questions with internal applications as well as monitor and coordinate the resolution of any project related support issues;
• Collaborate and communicate with other business analysts and leaders to coordinate cross project initiatives and activities;
• Gain experience with iOS and Android specifications and additional business domain knowledge in Retirement Services Industry, including Retirement Plans such as IRAs, Keoghs, 401k, and 403b.

Confidential, Charlotte, NC

Senior Business Systems Analyst

Responsibilities:

• Lead requirements and functional specifications analysis and reviews, develop business process workflows and use cases, and create data flow diagram for subsystems of the solution;
• Develop application concepts and user frameworks - including identification of application functionality, application structure and navigation, and the utilization of existing e-business application infrastructure components;
• Configure in-scope technical requirements based on design documents produced - including required data structures and data mapping - and produce specifications for any gaps in the application, interfaces and data conversions;
• Support service-oriented modeling including identification, specification, and realization of services, components, and flows;
• Facilitate and coordinate with developers for all phases of software design, development, testing, and system integration;
• Create additional documentation including documented workflows, screen prototypes and user/interface designs to communicate planned system functionality and implementation processes to the business;
• Create process rollout and data migration plans and associated schedules, notifications, and presentations; and
• Acquire additional knowledge of financial service regulations (BASEL II, AML, FCRA, Gramm-Leach-Bliley, and Sarbanes-Oxley), operational and compliance risk, enterprise content management (ECM), WEB 2.0, and application utilities.

Confidential, Charlotte, NC

Senior Business Systems Analyst

Responsibilities:

• Facilitate as well as participate in requirements review sessions with business and/or technical teams;
• Develop business, functional and technical requirement specifications adhering to standard templates;
• Develop other supporting documentation such as source to target mapping documents, use cases, business logic flows, process flows, report specifications, and requirements traceability matrix;
• Consult with IT architecture team on solution architecture and identifying key areas of impact;
• Work closely with development, testing and subject matter experts during the entire life-cycle of the project;
• Provide Tier 3 support of end user issues through identification, research, and analysis of issues in order to develop solutions and resolve recurring issues;
• Perform root cause analysis of issues including debugging ETL code; and write requirements for development team to correct the issue;
• Assist with data analysis to improve operation including uncovering data anomalies and performing research of other forms of key operational data to enable efficiencies and overall data quality;
• Attain additional knowledge of investment and retirement domains and functional experience with Oracle, PL/ SQL, Microsoft Access, WinSQL, TOAD and ETL tools such as Ascential.

Confidential, Charlotte, NC

Business Systems Analyst

Responsibilities:

• Served as Business Systems Analyst on multiple tactical projects and strategic initiatives within the Enterprise Risk organization
• Identified, evaluated, designed and implemented solutions to monitor key riskmeasures, support regulatory compliance, and promote Confidential and Confidential transitions.
• Led the discovery, analysis and documentation of business requirements, process flows, use cases, functional design documents, test scenarios and user acceptance criteria.
• Documented data mapping rules and developed detailed plans for the extract, condition, and loading of data from legacy systems.
• Consulted on possible integration with external enterprise applications, Service Oriented Architecture (SOA), and the use of BI and ETL tools.