SUMMARY:

• Over 20 years of mortgage experience from origination to default servicing
• Dedicated professional with excellent verbal and written communication skills.
• Ability to manage multiple priorities, project management and excellent time management skills. Strategic roles include Business Analyst, Project Manager, Implementation Manager and Software Trainer. I have been a team member in the PMO and also worked on a Scrum Team using Waterfall and Agile methodologies.
• Maintained over 750 internal policies & procedures in a SharePoint repository.

SKILLS:

Business Requirements gathering using the Rational Unified Process (RUP) methodology via use case scenarios, Business Analysis, Business Process Management, Visio Work Flows “As Is” and “To Be” diagrams, Data Mapping, create Wire - Frames, mock-ups to prepare proto-types and preparation of written procedural, job-aids and training documentation.

PROFESSIONAL EXPERIENCE:

Confidential, Plano, Texas

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Prepare written use cases and user stories to build an on-line Digital Pre-Qual and FNMA 1003 loan application geared to the consumer.
• Write user stories and acceptance criteria.
• Research and document spikes as required for the team, per iteration.
• Work closely with DPO’s (Development Product Owners), Scrum Master, Dev and QA
• Assist QA to prepare required test cases
• Work with UFT (Unified Functional Testing) and Selenium to assist automation of QA testing.
• Document IBM - RTC (Rational Team Concert) of daily agile activity, user stories and acceptance criteria.
• Attend daily stand up meetings and backlog grooming.

Confidential, Dallas, Texas

BUSINESS ANALYST

Responsibilities:

• Complete Opportunity Assessments (OA’s) to determine activation of Projects, working with Project Sponsor’s (Owner’s), Stakeholders, and SME’s.
• Gather business and technical requirements and document using OA and BRD templates, obtaining approvals for Waterfall and Agile methodology.
• Work with Development to complete custom programming of projects
• Create Mock-Ups, Wire frames for UI Development
• Create UAT Test Plan(s) and assist with QA for testing of projects
• Complete UAT with the business and obtain UAT approvals and sign-off following SDLC rules and guidelines.
• Attend meetings with all Stakeholders, Development, QA and UAT to complete and deploy projects into production.
• Post production validation with the business.
• Created a funding doc upload portal (SFTP site) for closing agents to send completed, executed closing packages for funding.
• Confidential LAR annual updates to the Home Mortgage Disclosure Act - Loan Application Register (25 new fields and 12 modified for 2018)
• Confidential Registration Updates to include new joint venture companies.
• Completed projects to add two new joint venture companies for funding off the Warehouse Lines
• Numerous SharePoint forms with attached approval workflows.
• Deployed a CFPB (Consumer Financial Protection Bureau) complaint queue.

Confidential, Addison, TX

Procedure Documentation Specialist/Business Analyst

Responsibilities:

• Work with the operational business units to gather requirements to enhance automation of the priority software application for increased efficiency.
• Document new request(s) and enhancement(s) via the in-house “Change Management” application
• Work directly with Management, Attorneys, Supervisor’s and department Subject Matter Expert “(SME”) via webex and Skype. Insure timelines are met for new procedural implementation.
• Create user logins to the foreclosure and bankruptcy third party vendor systems.
• Upload procedures to Microsoft Sharepoint & maintain Sharepoint repository.
• Complete monthly FNMA audit for compliance billing and updating of table data.
• Created over 750 procedures for the company since my inception 10/2007

Confidential, Dallas, Texas

Implementation Services Manager/Business Analyst

Responsibilities:

• Participated on the “New System Development Team” as a Business Analyst. Responsible for meeting with departmental managers or supervisors to glean informational data to prepare written use cases (document system flow and calculations) to develop enhanced system functionality for Mortgage Document Preparation System for all 50 States.
• Manage programmers and Implementation Team
• Responsible as liaison between programming and operations for creation of GUI, mapping of data fields, Operational Directors and Legal Department to insure Federal & State Compliance requirements and quality control of end product.
• Provide initial testing and document test cases for use by the testing department.
• Track bug and enhancement reports using TFS (Team Foundation Server).
• Train internal staff and implement new clients.

Confidential, Dallas, Texas

Business Analyst/Project Manager

Responsibilities:

• Responsible for meeting with managers and supervisors to glean informational data to prepare written programming specifications to further automate all departments within the organization.
• Meet with programmers and development staff to coordinate project time-lines in order to meet company deadlines.
• Create specs for investor and loan portfolio reporting
• Responsible for turn key operation of the project including software testing and training with key personnel.
• Prepare written documentation and training manuals for end user.
• Provide Help Desk software application support.