SUMMARY:

• 6+ year of experience as a Business Analyst with diverse experience in Pharmaceutical and Healthcare industries.
• Extensive experience in creating artifacts like Business Requirements Documents (BRD).
• Extensive experience in Business Process Modeling using Visual modeling tools such as MS Visio.
• Professional experience of all the phases and methodologies of Software Development Life Cycle (SDLC) including Hybrid Agile Methodologies.
• Skilled in working with teams in Agile environment, solid knowledge on Scrum concepts like Scrum Team, Product Backlog, Sprint Planning, User Stories, Daily Standup Meeting, Retrospective calls etc.
• Experience in conducting Joint Application Development (JAD) session with Stakeholders, Business Users and Tech Lead to obtain domain level information of project.
• Extensive experience in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Flow Diagrams and Collaboration/Communication Diagrams for better understanding of the functionality.
• Worked in both waterfall and Agile Methodologies.
• Expertise creating databases and executing queries using SQL and knowledge of web services related concepts - XML, XSD and HTML.
• Proficient with GAP Analysis and Risk Analysis.
• Strong Experience in developing test plans, building Test Conditions and Test Cases, creating test data, analyzing bugs, and interacting with development team members to fix errors.
• Strong testing experience in Functional Testing and User Acceptance Testing (UAT)
• Excellent communication, problem-solving, critical thinking, conflict resolution, facilitation, and documentation skills along with good process management skills to gather requirements.
• Well-developed track record in producing high quality work under tight schedules and in multi-tasking to meet business goals.
• Excellent communication skills and time management for delivering the output.
• Flexible and Proactive in learning new technologies, taking new roles and challenges contributing high reliable resource to the organization.

TECHNICAL SKILLS:

Operating System: Mac OS, Windows 97/2000/XP/Vista/7

SDLC Methodologies: Waterfall, RUP, and Agile (Scrum)

Languages: UML, SQL, HTML, XML

Project Methodologies: SDLC, Agile, Rational Unified Process (RUP), UML, RAD, JAD/JAR

Other Tools: MS Visio, UML, Rational Rose, RDBMS, MySQL, MS-Access, Oracle

Microsoft Office Suite, Outlook, Excel.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Analyzed and reviewed Service applications, built functional requirements for existing functionalities. Worked closely with Customer Service Reps.
• Conducted Joint Requirements planning sessions (JRP) as a facilitator to gather requirements from the Business User and conducted many Joint Application Development (JAD)
• Responsible for creating user stories in JIRA (Agile methodology) from the high-level business requirements delivered by the SMEs.
• Focused efforts to meet clients’ needs, concerns and building trust by providing reliable and accurate analysis on time.
• Responsible to analysis of the proposed system and prepare the gap analysis document and functional design documents.
• Prepare requirement specifications such as Use cases and System requirement specifications and Supplementary specifications; Tag and trace system requirements to business requirements
• Analyzed and updated workflow for New Group, Renewals, Changes and termination for automated and ad-hoc cases.
• Identify QA checkpoints in the flow and capture requirements to automate QA flow
• Conducted bench mark testing
• Gathered requirements for QA reports to analyze system performance and quality of data.
• Monitored defects in the system using tools JIRA AGILE to ensure that the quality of the system meets the industry standards and business user's requirements.
• Provide analyst support during all phases of the Software Development Life Cycle including development and testing (unit/system) phases
• Actively analyzed current business processes and worked with management to improve and implement enterprise solutions to ensure compliance.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation
• Responsible to perform the quotes and purchases operations from the database by running the SQL queries.
• Extensively involved in data analysis, data modeling and Data mapping
• Created class diagrams, ER diagrams and used SQL queries to filter data within the Oracle database

Environment: Windows, XML, SQL, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio)Requisite Pro, Agile Methodology, Crystal Reports, Clear Case, Clear Quest

Confidential, Clark, NJ

Business Analyst

Responsibilities:

• Performed JAD sessions with stakeholders and business users to gather and document requirements
• Interviewing business area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Interfaced with business users to create Business Requirements Document (BRD) and Functional Specifications Document (FSD).
• Conducted and coordinated JAD session with different technical teams.
• Served as a liaison between Clients and Technical Staff to resolve any conflicts.
• Worked to BRIDGE the gaps between IT and Business Client.
• Worked on 'AS-IS' and 'TO-BE' models to enhance the existing system.
• Analyze Business Requirements, performed GAP ANALYSIS and segregated them into high level and low-level Use Cases
• Participated in the Change Management Control process for the projects by facilitating group meetings and/or one-on-one interviews/meetings with work stream owners to discuss change request impact on timelines and scope.
• Deliver requirements under the Agile Scrum SDLC methodology to meet a very fast release schedule.
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Analyzed requirements and did Use Case Analysis to design use case diagrams, class diagrams, and sequence diagrams using UML approach.
• Developed the reports for EPIC service.
• Involved in preparing Test Plans based on User Requirements Document (URD) and prepared the Test Cases and Test Procedures.
• Tested the application Manually by executing Test Cases by using QC.
• Actively involved in User Acceptance Testing and Training of the end users.

Environment: MS Office, Agile (Scrum), MS Project, UML, MS Visio, JIRA, Oracle, QC, SQL server

Confidential, Fairfield, NJ

Business Analyst

Responsibilities:

• Participated in JAD sessions for requirement gathering, analysis, and design.
• Worked closely with the Pharmaceutical sales team to gather requirements and understanding the process of allocation planning and management
• Extensive interaction with the client and the management team to understand the business needs
• Documented BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Created Data Flow Diagram for the Drug Distribution Application
• Involved in designing Use Case Diagram, Class Diagram, Sequence Diagram for project documentation
• Analyzed user requirements, attended Change Request meeting to document change and implemented procedures to test changes using Rational Clear Quest.
• Extensively involved in coming up with test specifications for the application.
• Analyzed and optimized the existing business processes using the conceptual modeling methods and documented the business process through DFD (Data Flow Diagram) narratives.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Worked with Quality Control Teams to develop Test Plan and Test Cases.
• Participated in User Acceptance Testing (UAT)

Environment: Rational Clear Quest, UML, MS Project, Excel, Word, Outlook, SharePoint, Visio, XML.MS-SQL Server 2000.

Confidential

Business Analyst

Responsibilities:

• Interacted with Stakeholders to finalize the Business Requirements, business processes and support critical business strategies for the application.
• Elicited business needs, conducted business process modeling work and facilitated work sessions (JAD), to analyze, validate and prioritize requirements.
• Discussed quality pathways and requirements for Laboratory Information management system (LIMS) pharmaceutical industries
• Maintained, provided, and inactivated security access to business end users for production systems.
• Conducted JAD sessions to allow stakeholders with different backgrounds to communicate their perspectives with each other and resolve issues.
• Designed and created Excel sheets to provide market analysis charts
• Experience in working towards clinical trial process and developing protocols that adhere to patient care, safety and data interpretation
• Worked as a liaison between clinical staff and the technical developers.
• Developed use cases, activity diagrams and sequence diagrams for a clear understanding of the vision document
• Created Clinical, Regulatory, laboratory, EHR, etc. data segregation and data migration diagrams using MS Visio.
• Coordinated under drug formulations department- Research and Development in identifying their needs
• Identified all risks associated with the project and gave suggestions for mitigating the impact the identified risk posed to the business
• Actively gathered requirements from teams involved in pre-formulation and research of potent drugs
• Worked on different analytical processes for drugs observing quality standards

Environment: Windows XP/2000, SQL, UML, BI, PubMed MS Word, MS Visio, MS Excel and MS PowerPoint.

Confidential

Market Research Analyst

Responsibilities:

• Help define market research questionnaires
• Analyze physician responses to market research questions
• Produce charts and graphs that clearly depict results
• Create final presentations with insights, analysis, and recommendations
• Work with the Analyst team to create best practices for capturing plan changes and management updates
• Leverage a set technology tools, including proprietary web scraping and natural language processing software to drive efficiency data sets
• Research potential clients in preparation for sales and marketing meetings.

Environment: MS Visio (2003), MS Project (2003),MS Office