SUMMARY:

• IT Analyst with 9 years’ experience in all phases of the Software Development Life Cycle (SDLC) and methodologies including Waterfall and Agile.
• Experience in Conducting JAD Sessions, focus groups, interviews and other brainstorming meetings with Stakeholders in various location facilitate gathering, managing and documenting of business requirements.
• Evaluating the risk assessment and taking the steps to minimize the risk with the help of SME, users and stakeholders.
• Creating Lightning Home Page for the management team and separate Lightning Home Page for the Sales Reps
• Successful migration of Salesforce Classic to Lightning.
• Proficient in creating Business Requirements Document (BRD), Functional Specifications Document (FSD) and Systems Requirements Specifications (SRS).
• Strong understanding in drawing business process flows and UML diagrams like use case, sequence using MS Visio and Rational Rose.
• Ability to prioritize change request, meet client expectations and ensure that projects are delivered meeting Triple - Constraints (Time, Scope, Resources).
• Expertise in facilitating User Acceptance Testing (UAT) and writing effective Use Cases, Test Cases, Test Plans.
• Experience facilitating meetings amongst both onshore as well as offshore team members.
• Have worked with RTM for sharing and tracking the user requirements
• Troubleshoot third party upstream application data flows to discover root causes of MicroStrategy report variances and implement mitigation procedures
• Manage Sprint Planning and release scheduling.

EXPERIENCE:

Confidential

Senior Salesforce Business Analyst/Scrum Master

Responsibilities:

• Conducted detailed and comprehensive Business Analysis by working with end users and other stake holders to identify the system, operational requirements and proposed enhancements.
• Analyzed and discussed the business and functional requirements for the application under construction with new fields, Page layouts enhancements and modifications made.
• Created High Level Test Scenarios, Test Cases and Test Scripts for test execution as described in BRD (Business Requirements Document) and FRD (Functional Requirements Document) in compliance to HIPAA.
• Facilitated Joint Application Development (JAD) sessions with all IT group members for communicating and managing expectations and to discuss various means for integrations with current system using an adoption through execution strategy.
• Mapping of data elements from informatica to salesforce
• Identified all necessary Business and system Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams and Sequence diagrams using Microsoft Visio.
• Worked with service cloud customized and configured communities as needed
• Documented, clarified and communicated requests for change requests with the requestor and coordinated with the development and testing team.
• Facilitate, coordinate and remove impediments for team members. Manage and resolve conflicts.
• Manage and monitor stories, sprint progress and burndown charts.
• Facilitate Sprint ceremonies, including daily stand up, backlog grooming, sprint demo and retrospective meetings.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), NET

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Confidential is a diversified bank that offers broad array of financial products and services to consumers, small business and commercial clients. A Fortune 500 company, Confidential has one of the most widely recognized brands in America. Financial Corporation is a bank holding company specializing in credit cards, home loans, auto loans, banking and savings products headquartered in Atlanta.
• Worked with data mapping diagrams
• Incorporated Agile methodology and Scrum techniques to manage requirements and enhanced the evolving ecommerce and mobile applications.
• Coordinated with documenting processes used agile methodology to write the Business Requirements documents and designed Functional specifications was part of scrum team and worked with scrum master
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software. Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Created Business Requirements Gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers. Gathered user and business requirements through interviews, surveys and prototyping.
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio used wire frame
• Implementing Lightning App Pages for different profiles.
• Creating Lightning Home Page for the management team and separate Lightning Home Page for the Sales Reps.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues. Implemented SOA concepts (search-oriented architecture) for the application and implemented search engine-based techniques.
• The project involved agile methodology and I worked with SME and played a role of a scrum master also
• Interacted with technical team in allowing them to make a better navigational plan for the project flow which would further make a better user interactivity tool for the application.
• Was involved in Sap data integration with Salesforce

Business Analyst/Salesforce

Confidential

Responsibilities:

• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Worked on various salesforce.com standard objects and custom objects.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.
• Customized tabs among different business user groups and business centers.
• Created various Profiles, established object and field level security, configured the permissions based on the organizational hierarchy requirements
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• ITIL based Configuration Management Process design and development for a service provider and client. This process includes Closed Loop Change Management ensuring that all changes to in scope items are validated in both the environment and the database.
• Developed various custom objects like field scheduling event, procedures and recurrence. Experience in developing Salesforce application
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual force, which support most critical processes and workflows.
• Created Pricing rules, constraint rules for types of products. Deploying applications from Sandbox to Production using Change Sets.
• Gather detailed both business / functional and non-functional requirements of each deliverable for requirements elicitation in requirement documents to get business sign-off.
• Was involved in writing FSD functional specification document and BRD(Business requirement documents) for a portal used by large number of users
• Facilitate (JAD) Joint Application Development sessions to resolve issues relating to difference between business requirements and technical design.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application
• Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Create various reports to assist managers to better utilize salesforce as a sales tool and configure various reports for different user profiles based on the needs of the organization.
• Conduct GAP analysis and enhance business process by integration.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, SQL, Workflow& Approvals, Reports, Custom Objects, custom Tabs, Custom Views, Sandbox data loading, Eclipse IDE Plug-in Web Services, WSDL, SOQL & SOSL, Eclipse IDE Plug-in.

Business Analyst/Salesforce Administration

Confidential, Englewood, CO

Responsibilities:

• Developed Custom Objects, Custom reports and configured Analytical Snapshots to analyze the data into on a regular basis for sales performance and lead generation statics.
• Worked closely with sales team and other business analysts and performed detailed analysis of business and technical requirements and design the solution by customizing various standard objects of saleforce.com.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, work flow rules, page layouts, visual force pages to suit the needs of the applications.
• Used user stories approach for describing the requirements using the user story template.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed Administration tasks like User Management, Data Management, Creating and Managing roles and profiles.
• Developed and configured various reports and report folders for different user profiles based on the needs of the organization.
• Customized page layouts depending upon user roles and groups.
• Migrated data from EXCEL/CSV files to SFDC using data loader.
• SFDC out of the box functionality creating Users, Profiles, Roles, Page layouts and Security.
• Bulk import of lead files using import wizard and Data loader. Built custom sharing rules and role hierarchies.
• Experienced in handling ticketing system (Incidents, Requests and on Call support) in HP Service Management and Jira tools.
• Experience across marketing domains including email studio, mobile studio (SMS, MMS, Push), journey builder. Knowledge of email marketing,
• Created standard controllers and triggers. Added error handling functions to existing code to make it more robust and to make it easily expandable to handle future requirements.
• Based on the business requirements, created multiple custom objects and fields (created lookup fields to maintain relationship between objects).

Confidential, Monterey Park, CA

Business Analyst

Responsibilities:

• Data Mapping diagrams and worked with importing of mass data
• Worked closely with developers and testers to ensure requirements and functional designs were translated accurately into working technical designs and that test plans / scripts served customer needs.
• Conducted a SME role in his absence and as we were a small team.
• Performed tests and worked on remediation of issues used Jira.
• Identified, gathered and formalized functional and nonfunctional requirements.
• Risk identification and mitigation management and gap analysis
• Wrote varying degrees of requirements from scratch and in some cases they were enhancements and in some cases, they were full requirements.
• Created traceability matrices in Excel.

Confidential, Sunnyvale, CA

Business System Analyst

Responsibilities:

• Gathered requirements of the work flow of all departments by conducting requirement gathering sessions and JAD sessions.
• High level functional requirement gathering involved in high level design development and was a part of reviewing the design document.
• Designed Business and Software Requirement Specifications.
• Conducted feasibility studies and Impact Analysis, Cost / Benefit analysis and Risk analysis, base lining acceptance criteria.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Worked extensively with data modeling tools to identify key elements and table structures and aid database design. Worked with Microsoft access.
• Facilitated (UAT) with the stakeholders and the business users for a ecommerce web portal
• Designed and extracted data from oracle using and worked with MicroStrategy
• Involved in formal review meetings with project teams and developers to report, demonstrated, prioritized and suggested resolution of issues discovered during testing.
• Pre Sales / Sales Initiatives using sales force.
• Requirement gathering and analysis and Requirement documentation.
• Mapped requirement with application.
• Evaluated business opportunities, Proposal development, project estimations.
• Collecting and tracking information about clients including contact data, pipelines.

Confidential, Nashville, TN

Business Analyst

Responsibilities:

• A good understanding of database structure and modeling Analyzed and discussed the business and functional requirements for the application under construction with new fields, enhancements and modifications made.
• Created High Level Test Scenarios, Test Cases and Test Scripts for test execution as described in BRD (Business Requirements Document) and FRD (Functional Requirements Document) in compliance to HIPAA.
• Facilitated Joint Application Development (JAD) sessions with all IT group members for communicating and managing expectations and to discuss various means for integrations with current system using an adoption through execution strategy.
• Identified all necessary Business and system Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams and Sequence diagrams using Microsoft Visio.
• Understood the Business Logic, User Requirements and test-objectives and assisted the team to develop Test plans, Test cases, Use Case Scenarios.
• Documented, clarified and communicated requests for change requests with the requestor and coordinated with the development and testing team.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), NET, TFS, Daptiv, SharePoint, Oracle, Toad, SQL, SWOT analysis, GAP Analysis.

Confidential, Madison, WI

Business Analyst

Responsibilities:

• Project: Retire the heritage Underwriting System and create a new Underwriting System for rating Property and Casualty policies. The entire Underwriting System was built on a .NET Framework. The system was designed for both domestic as well as foreign currency policies. Functioning in a liaison capacity, used business planning expertise to analyze and translate business requirements into system deployments and or/business process changes. Used analytical skills and methods for communicating business cases, data workflows supporting business process.
• Experienced in facilitating joint application development (JAD), rapid application development (RAD) and joint requirement planning (JRP) sessions.
• Highly seasoned in interviewing key business users and geographically dispersed stakeholders on requirements.
• Superior proficiency to extract, analyze and understand business requirements, gap analysis better goals and existing business processes.
• Proficient in creating sequence diagrams, collaboration diagrams, activity and class diagrams.
• Possess excellent analytical problems solving skills using SQL, Advanced Excel and VBA.
• Exceptional problem solving and sound decision-making capabilities along with the ability to resolve difficult situations.

Confidential, Palo Alto, CA

Business System Analyst

Responsibilities:

• Project: Make enhancements for the internet banking system and applications. The scope of the project was to develop and re-engineer an existing online banking web application that would support real-time Internet banking and brokerage transactions and streamline business processes. Team served as the main liaison between multiple end clients that needed deeper understandings of their requests.
• Involved with all aspects of application software deployment from initial preparation to post deployment support.
• Led sprint-planning, provided high level estimates, prioritized user stories and defects for the sprint, maintained backlogs and release plans.
• Carried out analysis of data flow using Business Process Modeling Notation (BPMN) and followed the events of sending / receiving a message and the associated data flow in the business environment.
• Designed new process flow and documented business process.
• Worked extensively with Subject Matter Experts (SME's) in understanding, extracting the User and Business Requirements pertaining to clients and wrote functional specification documents and non-functional documents.
• Worked with the data management team by operating Statistical Analysis System (SAS).
• Authored and verified Business Requirement Document (BRD) with project teams.
• Conducted JAD Sessions aimed at transferring knowledge pertaining to Team management site creation.

Environment: Windows XP, MS-SQL Server, UML, Waterfall Model, Agile Technology and hybrid between the two, Version One, HTML, MS Project, MS Visio, MS Office (MS Word, MS Excel, MS Power Point), Jira.

Confidential, CT

Reporting Data Analyst

Responsibilities:

• Frequently prepared ad-hoc reports using Microsoft Access and Excel.
• Provided efficient technical support during and after implementation for EDI configuration.
• Resolved EDI issues relating to requirements for processing of incoming and outgoing transactions.
• Ensured successful automated establishment / shipping of retail and wholesale Internet orders in the system.
• Designed Excel and Tableau dashboards for higher management reports and other data visualization reports as per needs of the user.
• Data Analysis using Tableau software to analyze financial data.
• Reconciled accuracy of data in the system.
• Worked on SQL queries in Microsoft Access based on management’s requirements / expectations and ensured timely project delivery for small to medium database projects and assignments.

Environment: Excel, Microsoft Access, Query Analyzer, SQL Server, PL / SQL, Oracle, UNIX, Windows.