SUMMARY:

• Highly skilled and results - oriented professional with over 8+ years of diverse experience as Business System Analyst in Payments Cards, retail and Financial domain.
• Comprehensive knowledge and understanding of Software Development Life Cycle (SDLC) and methodologies including RUP, Agile Scum etc.
• Proficient in preparing Business Use Cases also Sequence Diagrams, Swim Lane Diagrams, Business Process Flow Diagrams, Activity Diagrams, Class Diagrams using UML modelling tools such as Microsoft Visio.
• Strong skills in Business Analysis, Data Analysis, Risk Analysis, Software Validation, Rapid Application Development and Requirement Analysis.
• Professional, technical experience with over 2 years of experience in the capacity of Scrum Master working with Agile teams to teach, coach, and train Scrum principles and values in order to adhere to organizational adoption of Agile methodology.
• Collaborated with Scrum Team(s) to conduct and lead Daily Scrum Meetings, Confidential Planning Meetings, Confidential Review Meetings, Confidential Retrospective Meetings, and Backlog Grooming meetings.
• Successfully creating an array of detailed documents for user story acceptance criteria, including workflows, wireframes, UI mockups, sample reports, GUI prototypes and data mapping tables
• Collaborated with design team to create mockup's, wireframes and prototypes for end user experience
• Communicated with Scrum Team during each Confidential towards a shippable product release working closely with the Product Owner to make sure each User Story in the Confidential Backlog is being attended to.
• Collaborated with UI/UX team to develop information/interaction architecture, user flows, wireframes, and visual design comps.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Wireframe prototypes and document them using Microsoft Visio.
• Experience working on Loan IQ (LIQ) and also various tools for planning, tracking, and managing issues and projects such as Jira, Team Foundation Server, MS Project Professional, team management and collaboration tool such as SharePoint and Confluence also worked on Balsamic and Just In Mind for creating wireframes and Virtual Board Room applications.
• Excellent at managing UAT using tools like HP Quality Center, ALM (Application Lifecycle Management) and also using Excel.
• Strong Knowledge of Rational Suite including Rational Rose, RequisitePro etc.
• Extensive experience in creating screen mockups and wireframes, conducting GAP Analysis and Impact Analysis, SWOT Analysis, Cost Benefit Analysis, Risk Analysis.
• In depth knowledge of Business Intelligence Reports Testing and Data warehousing/ETL Testing.
• Hands on with Data Centric (analysis, validation), Data Modelling, Data Mapping, Data Loading, Data Verification, Data Profiling, Data Dictionary and Data Validation.
• Good skills in performing Basic Sanity testing, Functional testing, Regression testing, Stress testing, Integration testing, Configuration testing, System testing, and Black box testing.
• Experienced in reviewing Test Plan, defining Test cases and Conditions and perform User Acceptance Testing.
• Proficient in writing, editing and versioning Technical Documents, including User Manuals, white papers, Annual Reports, presentations, tutorials and Web content.
• Strong knowledge of Anti Money Laundering (AML), Bank Secrecy Act (BSA) and Dodd-Frank Act.
• Design and review of various documents including the SRS, FRD, BRD, FSD, SDS and Requirement Traceability Matrix (RTM).
• Knowledge of trading platforms like Calypso, Murex and Front Arena.
• Extensive experience in collaborating with Technical and Non-technical stakeholders including Business Users, Subject Matter Expert, Developer, Testers to elicit business needs and gathering requirements.
• Implemented and Analyzed requirements for Retail Financial Services and Confidential Money Transfer.
• Experience in Maintaining Reference Data Management System and Master Data Management System with Service Oriented Architecture (SOA).
• Extensive understanding of Software Development Life Cycle (SDLC) including Waterfall, Agile, Scrum and Rational Unified Process (RUP).
• Expert in working with test lead to manage Test Plans, Test Case with tools such as Power Designer.
• Thorough understanding and hands-on experience to support System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Proficient in conducting Status Meetings and Conference Call with various stakeholders and documenting Minutes of Meeting (MOM).
• Experience in leading Change Control Board (CCB) activities and managed Requirements Traceability Matrix (RTM) to track changes.
• Experience on working with database systems including SQL SERVER, DB2 and Oracle Including PL-SQL.
• Strong understanding of the US markets for Payments and cards (ATM/ POS / Acquirer / Issuer).
• Experience with configuration of Online Transaction Processing System (OLTP) payment switch for ISO8583.
• Actively engaged in User Training and conducting Post-Production Activities like getting feedback from users. In case of any issues - doing Root Cause Analysis

TECHNICAL SKILLS:

SDLC Methodologies: Water Fall, Prototyping, Spiral, Rational Unified Process (RUP) and Agile methodology

Quality Management: IBM Rational Manual Tester, Quality Center, QTP

MS Office: Excel, PowerPoint, Visio, Access, Word, Project, Outlook

Version Control: Rational Clear Case, Visual Source Safe

Data Warehousing ETL Tools: Informatica Power Center 8.x/ 7.x/6.x, Work Flow Manager, Server Manager/Informatica Server.

Business Modeling Tools: Rational Rose, Microsoft Visio Query

Tools: TOAD, SQL*PLUS, SQL*Loader, SQLNavigator

Databases: Oracle 9i, 10g, SQL Server 2000, AWS cloud RedShift, Hadoop, Oracle, SQL Server, PL/SQL, MS Access, DB2, Teradata

Programming Lang: SQL, UNIX, HTML, UML, JavaScript s

Data warehousing: Star-Schema Modeling, Snowflakes Modeling, FACT, Dimension tables.

Reporting: Actuate 8/9, OBIEE 10g, SSRS, Cognos, Crystal Report and SQR

ETL/BI Tools: Ascential Data Stage 8.5/8.1/ 7.5.2 , Informatica 9.1, ODI 10g

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Business System Analyst (Web Development)

Responsibilities:

• Gathered functional requirements and wrote BRD's, FRD's (functional requirements specifications) and FSD's (functional system designs) for numerous Loan IQ downstream applications.
• Worked with End-Users and Internal Stakeholders including project team, software-testing groups to gathered Business Requirement Document (BRD) and created Functional Requirements Document (FRD).
• Acted as a Scrum Master for feature teams while performing business analyst functions, orchestrating numerous agile ceremonies, such as stand-ups, Confidential planning, retrospectives, and showcases.
• Performed business analysis by developing requirements specifications documents and wireframes.
• Conducted cross-platform and cross-browser testing of all responsive design web-sties
• Assisted in web development project, including system analysis and design and some programming parts
• Defined the Scope, analyzed data/workflows, performed Cost/Benefit Analysis, documented system requirements from problem Statement to well-documented detailed low-level system use cases and System Requirements.
• Involved in creating Entity-Relationship Diagrams for the design of database and dimensional modeling.
• Documented requirements for the implementation of different integrated products on a common platform under the SOA architecture.
• Data Monitoring and Support for Critical Data releases in ServiceNow.
• , verifying page layout meets the design specifications and identifying key issues
• Responsible for the upgrade, analysis of workflow, reporting and testing of the different financial systems using Calypso trading system.
• Implemented and integrated RUP solutions with complete line of traceability for all the artifacts of web development projects.
• Coached team members to continuously improve methods and deliverables utilizing appropriate Agile principles and good practices. M
• Designed the ITSM roadmap for the maturation of ITSM processes
• Creation of process flow diagrams like Use Cases diagram, Activity Diagrams and Sequence Diagrams for better understanding of the team.
• Participated in the Logical/Physical Design Sessions and developed design documents. Identified internal and external system requirements, design and configuration set-up. Created User Documentation and conducted training classes.
• Translating Client business requirement into technical documents. Transitioning ServiceNow requirements to developers to implement service changes. Facilitating roll out of new applications. Validate code move into ServiceNow Instances.
• Interacted with Bank management on suspicious transactions/AML conducted by customers
• Provided detailed requirements for visual design mock-ups and user-interfaces.
• Prepared suspicious activity reports for BSA/AML management.
• Identified UI requirements, created Wireframes, Prototypes and UI specification.
• Provided recommendations for strategy, design, build, and implementation of ITSM solutions
• Corrected assumptions, finalized requirements and took signoff for requirement documents etc.
• Worked as a liaison between the users and the different teams involved in the application development for better understanding of the business requirements and IT processes.
• Developed Use cases, Test plan, reviewed Test scenarios, test cases for testing the functional and non-functional requirements using Requisite Pro and Rational Rose.
• Responsible for Incident Management, Problem Management, Request Management & Access Management end-to-end processes under ITIL Framework.
• Coached the agency's leadership on agile and Scrum Principles. Worked with leadership to gain their trust in the Scrum process and in ensuring they would help protect the Scrum team from outside interference as well as assist in removing impediments that the team could not remove on their own.
• Documented designs using modeling tools (e.g., prototypes, Visio, data modeling tools) and captured key design assumptions and risks.
• Designed and Implemented SQL queries for QA testing report / data validation etc.
• Worked on Certifying Issuer & Acquirer Host systems. Certifying Clearing system of Issuers & Acquirers.
• Maintained the Certification Environment, establishing the connectivity with Member Banks and Credit Unions, validating and testing the client configuration set up for new and existing clients, certifying them for each network release by capturing and verifying the ISO 8583 messages flow to ensure transaction flows correctly Discover Network to/from each of different networks as per compliance rules.
• Ability to see patterns of use and provide common Jira and Agile approaches where needed.
• Performed connectivity test with the client, simulating the Transactions, Validating the Transactions logs based on the Authorization specifications, and reporting discrepancies.
• Reviewed and maintenance of Defects sheets, arranging daily Defects calls and sending Status updates.
• Involved in conducting meetings with stakeholders to collect business functionality, non-functionality and client stake requirements to enhance retail banking experience
• Configured Reports and associated them to Dashboard in Service Max of SFDC. Transform them from Service Center which company used to generate their report.
• Assisted in validating and verifying defects to help set aside the superficial problems and keep the project on schedule by performing Smoke testing and User Acceptance Testing (UAT).
• Handling queries of development and testing teams through scheduled discussion meetings.
• Coordinated work plan with project manager and client for Deployment timelines and managed Production migration process, developer fixes etc.
• Scheduled and Tracked progress for team members of project through completion, coordinating with Onshore resources.
• Prepared Monthly Status Reports for enhancement requests, Change Requests (CR's) to the project team that for efficient Tracking and Monitoring of Open issues of the project.
• Performed Post Production Validation (PPV) and arranged User Acceptance Testing (UAT) and Signoff from customer.

Environment: RUP Methodology, MS Visio, MS Project, Microsoft Test Manager, Test Foundation Server, Oracle, Aqua Data studio, AXURE, Calypso, Power designer, XML, JSON, Linux, putty.

Confidential, Boston, MA

Business System Analyst (web Development)

Responsibilities:

• Worked with Internal Stakeholders including project team, software-testing groups to and created Functional Requirements Document (FRD).
• Responsible for writing and documenting agile user stories within project framework and agile methodologies. responsible for creating wireframes for the web based application enhancement.
• Involved with different phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders using JIRA and BMC Remedy.
• Performed business analysis including process reengineering, requirements gathering and writing for a communication web development initiative
• Provided a constant focus on the customer experience through improvements to interaction design and ownership of all UX writing needs
• Generated wireframes and prototype for the GUI.
• Used MS Visio to create Flow diagrams and Use Case Diagrams.
• Developed wireframes and coordinated with UX team to convert them into prototypes and visual design.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Designed and evaluated prototypes and End-to-End Manual testing of web application.
• Participated in daily Agile Scrum, Confidential Planning and Retrospective Sessions and update the team on status of upcoming User Stories for a project of changing the client's software maintenance structure of their various software products.
• Communicated with agents to obtain accurate and complete insurance certificates and policies.
• Conducted user interviews and documented business and functional requirements.
• Performed business analysis for large complex solutions and prepared User Stories, Functional Design and Process flow diagrams. Management & Support
• Involved in the design of key gaps, interfaces and integrations that are part of the R12 Upgrade prototype from demo/business requirement sessions through configuration, solution design and testing.
• Involved in configuration of back office modules - Accounts Receivables (AR), Oracle Lease and Finance Management (OLFM), Cash Management, Inventory, Payments Foundation.
• Worked with Clients to design user interface screen and wireframes
• Ensured web development followed client's development standards and guidelines in terms of function, naming conventions etc.
• Worked in combination of Agile and Waterfall.
• Monitored and reviewed insurance documents and compared to lender standards
• Was responsible for providing a global solution through functional designs (MD50) for Caterpillar specific customizations, custom reports, interfaces and integrations for business operations and accounting.
• Produce different levels of prototypes to aid the design and usability testing process: interactive HTML prototypes, and wireframes.
• Hands on experience in Client/Server web based financial applications.
• Scope identification, analyzed workflows/data, performed Analysis - Cost/Benefit, documented system requirements from problem Statement to well-documented detailed low-level system use cases and System Requirements.
• Responsible for the analysis of workflow, reporting and testing of the different financial systems.
• Creation of process flow diagrams like Use Cases diagram, Activity Diagrams and Sequence Diagrams for better understanding of the team.
• Corrected assumptions, finalized requirements and took signoff for requirement documents etc.
• Worked as a liaison between the users and the different teams involved in the application development for better understanding of the business requirements and IT processes.
• Developed Test plan, reviewed Test scenarios, test cases for testing the functional and non-functional requirements using Requisite Pro and Rational Rose.
• Designed and implemented business intelligence, data warehousing & analytics applications that run on multiple platforms & are composed of multiple software tools.
• Designed and Implemented SQL queries for QA testing report / data validation etc.
• Worked on Certifying Issuer & Acquirer Host systems. Certifying Clearing system of Issuers & Acquirers.
• Reviewed and maintenance of Defects sheets, arranging daily Defects calls and sending Status updates.
• Collaborated with manufacturing team to translate their documentation into records in NetSuite, ensuring that NetSuite Work Orders were intuitive to use.
• Involved in conducting meetings with stakeholders to collect business functionality, non-functionality.
• Used Oracle Configurator tools to create, modify and test model structures.
• Used Business Intelligence tools such as Tableau to develop customized reports
• Handling queries of development and testing teams through scheduled discussion meetings.
• Coordinated work plan with project manager and client for Deployment timelines and managed Production migration process, developer fixes etc.
• Scheduled and Tracked progress for team members of project through completion, coordinating with Onshore resources.

Environment: RUP Methodology, MS Visio, MS Project, Microsoft Test Manager, Test Foundation Server, Oracle, Aqua Data studio, AXURE, Calypso, Power designer, XML, JSON, Linux, putty.

Confidential, Charlotte, NC

Business System Analyst

Responsibilities:

• Key components of project include integration of Dynamic Currency Conversion with Cash pro payment settlement module.
• Worked with Fundtech R&D team to finalize the Functional requirement specification (FRSD) & Interface requirement specification documents (IRSD).
• Documented requirements for changes to the design and implementation of legacy business applications.
• Involved in the BRD, FSD and DDR reviews with Business, Developer and Mapper.
• Provided detailed requirements for visual design mock-ups and user-interfaces.
• Worked with multiple projects team to co-ordinate the integration for Payment Services Hub services to other partner teams. Designed and documented the mapping for different service interface and ISO 20022 XML message types.
• Acted as a liaison between system users, client managers and software development team to gather requirements.
• Conducted extensive data analysis of different Acquirer and Issuer, which were going to be part of the application to understand the attributes, Data elements etc.
• Documented requirements for changes to the design and implementation of legacy business applications.
• Developed credit card reconciliation solution by coordinating information from, service providers and the sales audit team
• Worked on Gathering requirements, conducting client meetings, fit-gap analysis, writing functional requirements.
• Used Murex to measure risk, collateral management, benchmarking and asset management modules.
• Supported the integration of Murex systems with other systems in the organization by specifying the requisite interface specifications.
• Organized weekly project status and task review meetings, created PowerPoint presentations and project updates using MS Project for management review.
• Created wireframes and page mockups in Dreamweaver.
• Coordinated various Agile Ceremonies such as Confidential planning, Confidential retrospective and Daily Scrum meeting.
• Organized the project into phases to impose management control using stage-gate reviews such as high-level user stories, test scenarios, dimension modeling, data mapping etc.
• Used various SQL commands like create, delete, update, left joins, right joins and full joins to update the database and retrieve data for analysis.
• Documented functional specification document using Wireframes/ Mock-ups and Use case diagrams
• Created Data Mapping document for the application after finalizing the attributes and tables with business users.
• Moderated everyday scrum meetings along with the other senior business analysts to improve the efficiency and productivity of each Confidential .
• Interacted extensively with customers and UI designers to determine ways to improve the UI feel and the user experiences. Documented the gathered business requirements into detailed Business Requirement Documents (BRDs) for BASEL III and its Addendum.
• Provided the detailed inputs to the Scrum Master about the tasks completed and assisted in the creation of the Confidential Burn-Down Chart Documented test plan, test cases, performed functional and regression testing and conducting UAT and recording the user feedback for future changes.
• Reviewed existing stored procedures, supported application developers by tuning SQL queries for better performance.
• Configured Reports and associated them to Dashboard in Service Max.
• Extensively involved in all the waves to make sure documented business requirements are met
• Assisted the QA team to develop the test plan and test cases to perform the testing and involved in User Acceptance Testing (UAT).
• Worked closely with Quality Analysts to create, validate and troubleshoot test cases and test scenarios.
• Created Presentations for the business-holders to give a brief synopsis of the application functionality.

Environment: Scrum Methodology, MS Visio, MS Project, HP Quality Center, Bugzilla, Oracle, Toad, DB2, Just in Mind, Murex, Enterprise architect, Test Foundation Server

Confidential, Mount Laurel, NJ

Business Analyst

Responsibilities:

• Participated in using the Agile and Scrum Methodologies on projects utilizing full Systems Development Life Cycle (SDLC), while using MS SharePoint for storing project documents.
• Create epics, user stories and manage the backlog.
• Performed alternative solutions analysis, scrum master, reports generation, vendor communications, UI/UX design, scrum master duties
• Act as the product owner for the Development team.
• Organized and facilitated Confidential planning, Confidential grooming, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Produce different levels of prototypes to aid the design and usability testing process: interactive HTML prototypes, and wireframes.
• Worked as an Inter mediator between vendors, business partners, portfolio management and developers to document enhanced equity trading business workflows for onshore investment related accounts, checking/savings accounts and offshore accounts and also provided portfolio support for loans for commercial lending department.
• Interpreted metrics and participated in the development of appropriate actionable plans for the definition of an improvement of an existing ITIL process.
• Worked on Risk analysis, Data analysis, Stock valuations, Bond pricing, risks and returns, Asset Allocations, Financial Derivatives, Cash flows, financing structure, Capital Management etc.
• Determined business process models for Global Business in Asset Management, fixed income, and mutual funds, Stocks, Bond and Equities.
• Work with securities, derivative products, commodities and capital market instruments.
• Assisted and worked with Treasury loan analyst about accurate quality check over all data transmission to the Department of Treasury.
• Assessed approvals of loans to corporations that gave loans on secondary mortgage markets, where present mortgages were bought and sold by investors.
• Organized an enhanced use case analysis to define important abstractions like loan underwriting, loan-closed, borrowers-info, mortgage-payments etc.
• Created Business Requirements Document (BRD) and Functional Requirement documents (FRD).
• Conducted JAD Sessions, Interview, and Survey with the subject matter experts, stakeholders and other Business teams in the finalization of the User Requirement.
• Conduct workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements about the improved areas to meet capital requirement regulations for BASEL II and SOX Compliance.
• Worked on administration setup like manage Users, Security Controls and Data Warehouse.
• Implemented and delivered projects under Kanban and Agile Development Environment and Test Driven Environments with large & small project teams.
• Worked on domain like cash management, Item processing for the project.
• Designed and developed User Stories, Activity Diagrams, Sequence Diagrams, OOD using UML and MS Visio.
• Wrote SQL Queries to perform Data Validation.
• Developed visualizations of data in Tableau using SQL, Teradata and Excel to support managers find out SWOT for their business areas.
• Involved in providing requirements for Data Modelling, ETL Process, and prepared Data Mapping documents to determine necessary elements on inbound XML messages also to explain the expected data format to OTC derivatives, ETD's, Commodities and FX transactions.
• Performed SQL Server Integration Services (SSIS) for data migration to an online database.
• Created Test Cases reviewed test cases and maintained the Requirement Traceability Matrix (RTM).
• Develop the Test Plan and Test Conditions to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Developed mock-up screens and prototyping static and dynamic UI with HTML5, quick wireframes using Balsamiq.
• Tracked, Detected and Reported bugs using JIRA and Quality Center as the defect tracking tool.
• Required to use Excel and SharePoint to for updating and reporting purposes.
• Interact with team to review and develop data standards as well as develop and review Data Exchange.
• Experience creating Design Documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.
• Assisted in development of training materials for end users to conveniently use the iDashboards.

Environment: Agile Methodology, ITIL, Kanban, MS Visio, UML, SQL, SSIS, MS Project, Tableau, Microsoft Office Suite, HP Quality Center, Balsamiq, JIRA, iDashboards, MS SharePoint.