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Technical Business Analyst Resume



  • 5+ years of professional experience as Business Analyst with solid understanding of requirement gathering, documenting Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Non - Functional Requirements Documents (NFRD), Use Requirements Specifications (URS), JAD Sessions, Gap Analysis, UML diagrams. Worked in all types of software development methodologies mostly Agile (Scrum), RUP and Waterfall. Highly motivated self-starter and capable of working independently.
  • Strong experience in banking/financial services industry - Checking, Savings, Credit Cards, Dispute, E-commerce, Commercial Lending, Retail Banking, Equities, Credit Risk, Corporate Banking, Mortgage loan process, Trading and have complete knowledge on all phases of the Software Development Life Cycle (SDLC)
  • Experience in interacting with Front-Office users and analyzing business processes and documenting current business challenges to accurately define business requirements and translate into functional specifications for proposed solutions.
  • Developed sustainable, repeatable and quantifiable business process improvements utilizing a data driven approach.
  • Skillful in creating design documents like process flow diagrams using MS Visio. Experience in creating UML based Modeling views like Activity diagrams/ Sequence diagram/ Use Case/Data Flow/ business Flow/ diagrams using MS Visio, MS Word, MS PowerPoint, MS Excel and MS Project
  • Highly experienced in using Blue Print as a tool for documenting business requirements, creating diagrams, making versions of FRD, etc.
  • Worked using various methodologies such as Agile Software Development, Rapid Application Development (RAD), Joint Application Design (JAD) and Prototyping
  • Knowledge of Business Intelligence, Data Warehousing, Data Modeling and Analytics concepts with expertise in grasping transaction flows and process management
  • Proficient in interacting with users and creating process-flows for business process re-engineering.
  • Strong knowledge about capital market integrity which can help to detect abnormal trading behavior among various asset classes.
  • Provided SharePoint best practices and advice regarding site set-up, site security, maintenance, and future needs.
  • Experienced in performing GAP analysis, SWOT analysis, Cost benefit analysis, Risk analysis.
  • Worked on Requirement Traceability Matrix (RTM) to trace and verify if all requirements are met.
  • Experience in preparing PowerPoint presentations using bar diagrams, pie diagrams, charts, Pivot and graphs.
  • Excellent analytical skills in understanding the business process (AS-IS and TO-BE), understanding the functional requirements and translating them to system requirement specifications.
  • Experienced in conducting Joint Application Development (JAD) and Rapid Application Development (RAD) sessions. Conducted Requirement Gathering Sessions and interviewed Subject Matter Experts, gathered detailed functionality aspects of business process and updated the information to the requirements in an easily comprehensible format
  • Extensive experience in creating business process flow diagrams, UML (Unified Modeling Language) tools to create Activity, Sequence, Use Case, Class, and Collaboration diagrams
  • Developed Test Strategies, Test Plans, Test Cases, Test Scripts, test development test execution and Test Scenarios in Quality Test Professional (QTP). Extensive experience in HP Quality Center, Jira and Microsoft test center.
  • Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
  • Maintain database of regulatory enquiries, due diligence conducted for internal reporting
  • Works with business management in projects affecting assigned line of business and/or area of regulatory specialization (including system testing)
  • Effectively conducted AML /KYC formality reports on questionable accounts and transactions
  • Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and testing various methodologies.
  • Strong Communication and Presentation Skills substantiated in past assignments with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.


Business Modeling Tools : Rational Requisite Pro, MS Visio, Clear Case, Clear Quest, SharePoint 2007Statistical Tool: MS Excel, MS SQL server, MS Access, Windows, SharePoint

Project Methodology: RUP, SDLC, Agile, Scrum, Waterfall, Rational Requisite Pro, SQL, Tableau

Applications/Tools: Rational Rose, MS Office, MS Project, MS Visio, Remedy, Quality Center, SQL Server Reporting Services (2000/2005/2008 R2,2012,2014)

Defect Tracking Tool: Jira, Quality center, HPQL ALM, RTM

Financial and Financial modeling: Equities, Fixed Income, SWIFT, Treasury services, securities, foreign exchange, bonds and derivatives, Savings, Checking, Cards, insurance, mutual funds and check processing, trading & risk environment, credit, interest rates, equity, foreign exchange, treasuries and Mortgages.

Programming languages: Java, HTML, DHTML, Visual Basics(VBA)

Operating Systems: MS-Windows, UI UX

Applications/Tools: MS Office, MS Project, MS Visio, JIRA, Remedy Quality Center


Confidential, Ohio

Technical Business Analyst


  • Coordinate with product owner and business users to gather requirements for creating user stories and acceptance criteria.
  • Document brainstorming ideas and questions arising from design sessions with business users
  • Design and develop flowcharts detailing use cases.
  • Participated in daily /weekly meetings with management along with PM to discuss the status of project, coordinated the same with other teams.
  • Participated in end user, Stake holder meetings.
  • Maintained and monitored project progress and status through MS Project•
  • Documented project milestone accomplishments and prepared briefings/communications on project status to management.
  • Managed ALL functional data elements for the Customer team.
  • Worked with database team to identify data specifications to meet business needs.
  • Assisted and coordinated with the testing teams to monitor bugs to ensure that the system met the business standards and the business requirements.
  • Engaged in meetings to improve software product quality assurance, documentation of bugs and system enhancements.
  • Part of in command center team to fix mission critical issues during go live process.
  • Conducted and facilitated User Acceptance Testing (UAT).
  • Prepared client process maps for the consumer, broker, employer and provider transactions for the Facets process.
  • Developed and wrote test script walkthroughs with Developers and Quality Analysts .
  • Set and continually managed project expectations with team members and stakeholders.
  • Worked on Confidential transaction 835 to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrolment hence analyzing and documenting related business processes also used HRMS for generate Payroll in the system.
  • Assisted in monitoring ancillary data transactions and addressed problems with HL7 messages.
  • Involved in analysis for wide range of Six Sigma and web-based initiatives including user requirements.
  • Performed Data Mapping and Logical Data Modelling. Created Class Diagrams and ER Diagrams and used SQL queries to filter data within the Oracle database.
  • Analyzed and documented Business Requirement Document, Functional Specification Documentation and System Requirement Documentation using UML methodologies and documentation on MS SharePoint.
  • Conducted meetings to understand the work flow, their processes and assisted in GAP Analysis to derive requirements for existing systems enhancements.
  • Reviewed Test Scripts and made sure that the Test Scripts covered all scenarios of the requirements.
  • Created Technical Design Documentation for the Data Models, Data Flow Control Process and Metadata Management.

Environment: s: HP Quality Center ALM, MS Visio, MS Access, SharePoint, Confluence, BizTalk, MS office, Angular JS, SQL, Express.

Confidential, NJ

Business Analyst


  • Worked on EDI files 837 (Claims), 835 (Institutional, Professional and Dental) and 820 (Premium)
  • Interacted with business, channel marketing team and finance team to gather requirements.
  • Followed different software development models like waterfall and scrum.
  • Worked as release coordinator. Analyzed the impacts of the project, dependency and sequence for production.
  • Maintaining CMS, MED-D, HIPAA compliance. Maintaining PFI (personal financial information), PHI (personal health information) and complying other business rules specific with J&J.
  • Gather requirements from the Business users; interact with the business users on constant basis.
  • Interacted with the Business Team on continues basis, coordinated meetings with the vendor
  • Data mapping for the 834 EDI membership enrollment files and member records
  • Worked on Business Requirement Document, & Schedules. Provided project life cycle Artifacts.
  • Interacted with the Business Team on continues basis, coordinated meetings with the vendor
  • Provided Daily Status reports to the Business owner, Project executives & Team, Monitor and control the project without schedule slippage
  • Extensively worked with Member/Subscriber and HIPAA Privacy Facets application groups.
  • Involved in creating documents and diagrams for Membership Enrollment according to the HIPAA 834 Compliance Standards for Membership Enrollment.
  • Involved in FACETS Implementation, involved end-to-end toesting of FACETS Billing, Enrollment, Claim Processing and Subscriber/Member module.
  • Conducted one on one interviews with high level management team and participated in the JAD Session with the SMEs.
  • Participated in weekly status meetings to present status and in corporate any digressions from the original scope.
  • Carried out a thorough target organization assessment and risk and impact analysis
  • Analyzed “As is” and “To be” system state to show the current and proposed functionalities of the system using MS Visio.
  • Worked with the clients on the final signing process in the User Acceptance stage

Environment: s: HP Quality Center, Oracle Fusion Middleware, MS Visio, MS Access, SharePoint, HIPPA validator, Instream, BizTalk, MS office, Teradata, (Defect Management Tool), SQL, VB script.

Confidential, Tampa, FL

Sr. Business Analyst / Data Analyst


  • Reviewed all required AML/ KYC Regulatory requirements for all clients and analyzing any transactions that appear unusual based on the customers profile
  • Constant review and updating of KYC requirements and applying appropriate tenets to client projects
  • Partners with business leaders on research, design, build, configuration and operation of niche platforms (e.g. Financial Systems, Wealth management, Risk Systems, Treasury services, Sales Tracking Systems).
  • Received commendation for building internal Web site that consolidated various marketing programs and incentives available to qualifying customers, used in generating sales.
  • Created content and designed overall look of internal and external sales and marketing brochures, data sheets, flyers and Web pages while maintaining strict branding guidelines
  • Working with Process Performance Lead to align process improvement opportunities with associated key performance indicators (KPI) cascade model
  • Experience with eCommerce platforms and an understanding of success factors
  • Well defined background in regulatory compliance with banks and other financial industry services
  • Exceptional knowledge of regulations polices guidelines procedures regulations and laws governing the banking industry such as Portfolio Management, Investments, Fixed Income Products, Asset Management, Capital Market.
  • Provide subject matter expertise for functional and technical aspects of the Demand Ware eCommerce platform
  • Payments operations Non- technical SME with excellent knowledge on payments applications
  • Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software. Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
  • Created Business Requirements Gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers. Gathered user and business requirements through interviews, surveys and prototyping.
  • Demonstrated skills in critically conducting the GAP Analysis throughout the projects in evaluating/ analyzing the existing standards and policies to determine the improvements
  • Authored functional requirements based on the needs of users. Authored a governance plan detailing the rules and policies for the SharePoint Project.
  • Proposed SharePoint-based solutions to improve existing business challenges
  • Implemented company's business standards in SharePoint
  • Designed training plans and develop a SharePoint curriculum to train customers on SharePoint functionality and encourage self-sufficiency
  • Created and implement communications plan and outreach strategy for communicating governance changes, business efficiencies, and other SharePoint feature.
  • Internal ‘go-to’ person and advocate for global payment, Trading, Portfolio Management, Investments, Fixed Income Products, Asset Management, Capit al Market data analytics approach across the company
  • Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio.
  • Lead the process throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing RUP methodology. Utilized guidelines and artifacts of RUP to strategize the implementation of Rational Unified Process effort in different iterations and phases of software development life cycle.
  • Created documents of the use cases and created the use case, activity, logical, component and deployment diagrams using MS Visio and Rational Rose to communicate clearly with the development teams.
  • Redesigned methodology for the application while implementing reusability from different servers. Liaised with the technology team to derive Functional Requirements.
  • To better define the rationale for the new process compiled Vision and Scope documents. Prepared reports for process improvements and trend analysis
  • Serve as a liaison between software development and other internal teams, including product management, quality assurance and client services to ensure successful implementation.
  • Responsible for Risk Analysis to detect the risks associated with the development of the new system. Additionally, formulated a Mitigation Plan to remove or reduce risks of high severity and one that would have major financial impacts.
  • Played a pivotal role in conducting Functional testing, Regression testing, Integration testing, Smoke testing and UAT (User Acceptance Testing)
  • Managed databases providing extensive reports as required by regulatory bodies
  • Conducted regular committee meetings to discuss compliance issues
  • Regular discussions with developers to make them understand the use cases and function requirements of the client. Excellent Ecommerce applications / websites experience, Treasury services .
  • Responsible for supervising work activities (Development, Testing) to ensure that they are well-performed, coordinated among team members and consistent with the approved work plan.
  • Coordinated the design phase with the architects in improving the efficiency of the project.
  • Worked with QA team in identifying test cases/test data and lead the business team for UAT.
  • Documented all custom and system modification. Assigned problems to appropriate software development team for fixes. Tracked problems from start to correction and test.
  • Interacted with technical team in allowing them to make a better navigational plan for the project flow which would further make a better user interactivity tool for the application.
  • Signed off progress and completion reports which were then submitted to project management on a weekly basis.

Environment: s: HP Quality Center, MS Visio, SWIFT, ACH, SharePoint, HIPAA validator, Instream, BizTalk, MS office, Serena Business Mashups (Defect Management Tool), VB script.

Confidential, SFO CA

Business Analyst


  • Assisted in creating Project Plan, Road Map. Designed Requirements Planning and Management document.
  • Identified subject-matter experts and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team.
  • Performed technical project consultation, initiation, collection and documentation of client business and functional requirements, solution alternatives, functional design, testing and implementation support.
  • Captured Business Process Flows and Reengineered Process to achieve maximum outputs.
  • Captured As-Is Process, designed TO-BE Process and performed Gap Analysis
  • Developed and updated functional use cases and conducted business process modeling (PROVISION) to explain business requirements to development and QA teams.
  • Payments operations Non- technical SME with excellent knowledge on payments applications experience utilizing process improvement skills in a transaction, service, or manufacturing business environment
  • Knowledge of Process Improvement methodologies and tools
  • End to end management of client KYC process including liaison across the business, compliance and operations
  • Ensured all transactions and contracts adhered to not merely high standards but complied to KYC guidelines and regulations
  • Provide leadership and consultative support for process improvement analysis, recommendations, and implementation for Identity management processes
  • Strong exposure to the Retail banking front office functionality and processes including
  • Primarily responsible for data retrieval, analysis and compilation of information for regulatory enquiries from Monetary Authority of Singapore, Inland Revenue of Singapore, Commercial Affairs Department as well as foreign regulators
  • Maintain database of regulatory enquiries, due diligence conducted for internal reporting
  • Assist / participate in regulatory inspections, industry consultations and other ad hoc regulatory projects
  • Provide ad hoc regulatory compliance advisory to internal stakeholders such as Front Office, Middle Office and other internal departments
  • Knowledge of Business Intelligence, Data Warehousing, Data Modeling and Analytics concepts with expertise in grasping transaction flows and process management
  • Created Business Requirements Documents, Functional and Software Requirements Specification Documents.
  • Performed Requirements Elicitation through Use Cases, one to one meetings, Affinity Exercises, SIPOC's.
  • Gathered and documented Use Cases, Business Rules, created and maintained Requirements/Test Traceability Matrices.
  • Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the Business Group and the Technology Group.
  • Demonstrated skills in critically conducting the GAP Analysis throughout the projects in evaluating/ analyzing the existing standards and policies to determine the improvements
  • Conducted interviews with Process Owners, Administrators and Functional Heads to gather audit-related information and facilitated meetings to explain the impacts and effects of SOX compliance.
  • Played an active and lead role in gathering, analyzing and documenting the Business Requirements, the business rules and Technical Requirements from the Business Group and the Technological Group.
  • Co - Authored and prepared Graphical depictions of Narrative Use Cases, created UML Models such as Use Case Diagrams, Activity Diagrams and Flow Diagrams using MS Visio throughout the Agile methodology
  • Documented the Business Requirement Document to get a better understanding of client's business processes of both the projects using the Agile methodology.
  • Facilitating JRP and JAD sessions, brain storming sessions with the Business Group and the Technology Group.
  • Documented the Requirement traceability matrix (RTM) and conducted UML Modelling such as creating Activity Diagrams, Flow Diagrams using MS Visio. Analyzed test data to detect significant findings and recommended corrective measures
  • Co-Managed the Change Control process for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss the impact of Change Request on the project.
  • Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
  • Co-ordinated with the off shore QA Team members to explain and develop the Test Plans, Test cases, Test and Evaluation strategy and methods for unit testing, functional testing and usability testing

Environment: MS Office Tools, Windows XP, MS Project, SWIFT,Quick Test Pro, Requisite Pro, MS Visio, Clear Case, Visual Studio, MS-SharePoint


Business Analyst


  • Monitor current business processes used by the Business Banking, Capital Market, Consumer Banking, and PEP groups for reviewing bank customers for AML and KYC systems
  • Utilize Visual Basic to create interactive business documents used by analysts, QC and bankers to retrieve necessary customer information and create completed KYC review.
  • Create and implement SharePoint based applications for general use by KYC
  • Develop business analysis systems to assist in the designation of customer activity as normal or abnormal using statistical measures and holistic review
  • Strong exposure to the Retail banking front office functionality and processes including
  • Screen triggered business banking accounts for red flags constituting further anti-money laundering investigation
  • Create narratives expanding upon the expected and actual activity of customer's accounts identifying discrepancies and ultimately recommending further investigation, closure, or observation of the account
  • Collect and analyze qualitative data from bankers through creation of pointed customer questionnaires

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