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Senior System Analyst Resume

SUMMARY:

  • Over time leveraged a Bachelor’s Degree in History into the role of Senior Business Analyst, Systems Analyst, and Data Analyst using self - taught skills to solve hard problems and become a thought leader within the team. Eagerly accepts challenges and brings the whole team together to get the job done.
  • Polite but relentless, not intimidated by new data types and packages, and unafraid to say “I don't know” but then willing and determined to find the answer.
  • Brings innovation, passion and enthusiasm to the project, eagerly accepts changes and new opportunities, seeks advice and wisdom from experts, establishes himself as a mentor and leader, seeks to improve existing skills while always being open to acquiring new ones.

PROFESSIONAL SKILLS:

Agile, Business Analysis, Project Management, SQL, QA, Report and Data Visualization, Data Governance, Data Analysis, Profiling, and Mining, Systems Analysis, Data and Content Management, Data Quality, Requirement Gathering, Mining, ETL, User Story Writing, Business Process Improvement

PROFESSIONAL EXPERIENCE:

Confidential

Senior System Analyst

Responsibilities:

  • Implemented Agile to handle Production Support Incidents resulting in the total clearing of a nearly 100 Incident backlog
  • Lead the creation of weekly meetings to share information and knowledge allowing for cross-training in areas of support and allowing fellow Associates to gain better knowledge of applications under the team's responsibility
  • Created documentation to allow new Associates to come up to speed quickly on the supported apps. Took existing documentation and improving it by worked with other analysts to make them easy to follow, created new documentation where knowledge gaps have been identified, and reviewed new documentation upon hand-over by the development team
  • Developed a centralized document repository and application playbooks to allow fellow Associates to respond more quickly to issues resulting in a 25% improvement in response times and lessen broken SLAs by 33%
  • Provided additional benefits to the team by performing a triage of incoming incidents and assigning out accordingly based on knowledge, skill set, and priority. Used created spreadsheet, formula, and database to determine incidents and be able to report out on them if requested. Additionally, returning the ticket to the help desk if additional information is required to properly investigate the incident and reaching out to other contacts to determine correct placement and resolution of the incident

Technologies Used: Agile, Data and Content Management, Dashboard and Metrics Creation, Production Support, Report Creation, Data Quality Methods and Procedures, Current State Analysis, Future State Analysis, As-Is Analysis, GAP Analysis, Process Improvement, Knowledge Transfer, Functional and Technical Requirement Gathering , Business Analysis, Systems Integration, ETL, Informatica, ServiceNow, Report Creation, Data Extraction, Data Migration, Data Integration, Microsoft Excel, Microsoft Word, SDLC, User Story Writing, Business Process Improvement, Automation, Data Visualization, Data Warehousing, Data Modeling, Microsoft Access, Microsoft Power Point, Microsoft Visio, SQL, Testing, Use Case Development, XML, SQL Server, UNIX Server

Confidential, WASHINGTON, DC

Business Analyst

Responsibilities:

  • Wrote up a Data Maturity Assessment to be able to measure the maturity level of offices and branches who will be installing a Data Governance process so that the various Offices could identify where they were in the Data Governance process begin building out their Road Maps allowing them to reduce review time by 33%
  • Created Access database to be able to normalize data from Informix, SQL Server, Oracle, and DB2 databases and also support analysis, profiling, and metrics creation involving data flows from 3 internal databases and 97 external court databases
  • Collaborate with Strategy Manager and fellow Senior Business Analyst to host workshops for enhancement of existing interfaces involving heads and other subject matter experts from over 12 other Confidential offices
  • Present Show-Me and Try-Me sessions for user community to introduce them to new features created during upcoming releases involving over 20 members of the development team and associated offices

Technologies Used: Agile, Data Governance, Data and Content Management, Production Support, Dashboard and Metrics Creation, Report Creation, Data Quality Methods and Procedures, Current State Analysis, Future State Analysis, As-Is Analysis, GAP Analysis, Functional and Technical Requirement Gathering, Business Analysis, Business Rules, Systems Integration, ETL, Report Creation, Data Extraction, Data Migration, Data Integration, Microsoft Excel, Microsoft Word, SDLC, User Story Writing, Business Process Improvement, Automation, Data Visualization, Data Warehousing, Data Modeling, Microsoft Access, Microsoft Power Point, Microsoft Visio, SQL, Tableau, Testing, Use Case Development, XML, DB Visualizer, DQ Analyzer, MetaCenter

Confidential, SILVER SPRING, MD

Senior Business Analyst

Responsibilities:

  • Worked with Development Team to implement the capture of Genre for use in identifying Assets under Control and allowing the Business to better leverage its $2,000,000,000 investment in Content by providing better understanding and insight into the makeup of the Content
  • Created Database which allowed the Business to more easily research Production Companies and associated Content so that Contracts, and Negotiations could be more efficiently undertaken, resulting in over $3,000,000 in savings by allowing the business to understand complex existing relationships
  • Developed an automated tool to allow the Business to review legacy Development Deals, Licensed Properties, and Content reducing review time by 500%, from several weeks to days
  • Collaborated with Strategy Manager and fellow Senior Business Analysts to host workshops for gathering of requirements across 12 internal channels including Discovery, Science, Velocity, TLC and 2 international regions - EMEA, and APAC

Technologies Used: Agile, Data Governance, Data and Content Management, Data Quality Methods and Procedures, Functional and Technical Requirement Gathering, Production Support, Business Analysis, Data Analysis, Current State Analysis, Future State Analysis, As-Is Analysis, GAP Analysis, Data Mining, Business Rules, Systems Integration, Data Migration and Integration, ETL, Report Creation, Microsoft Excel, Microsoft Word, SDLC, User Story Writing, Business Process Improvement, Automation, Data Visualization, Data Warehousing, Data Modeling, Microsoft Access, Project Management, Microsoft Power Point, Microsoft Visio, SQL, Testing, Use Case Development, XML, Balsamiq, Microstrategy

Confidential, COMPTON, CA

Data Manager

Responsibilities:

  • Performed gap analysis that identified $1.2 million in growth opportunities for the manufacturing group by reviewing opportunities for possible expansion, partnerships, and manufacturing
  • Implemented template for importation of Product Data reducing errors by 100% and increasing speed of importation by over 500% by automating the Process and adding Data Validation to the Product Information fields
  • Worked with Business to provide an internally automated source of Product Data so that Catalogs, Websites, and other Media could be easily updated which resulted in a reduction of error rates by 75% and a decrease of update times from a week to less than a day
  • Partnered with Business to implement a process for the capture, storage, and exporting of Product Data which met industry standards and standardized values allowing it to be shared across Platforms and Partners reducing errors by 99% and increasing the ability to share by 200%

Technologies Used: Agile, Data Governance, Data and Content Management, Data Quality Methods and Procedures, Production Support, Functional and Technical Requirement Gathering, Business Analysis, Data Analysis, Current State Analysis, Future State Analysis, As-Is Analysis, GAP Analysis, Data Mining, Business Rules, Systems Integration, Data Migration and Integration, ETL, Report Creation, Microsoft Excel, Microsoft Word, SDLC, User Story Writing, Business Process Improvement, Automation, Data Visualization, Data Warehousing, Data Modeling, Microsoft Access, Project Management, Microsoft Power Point, Microsoft Visio, SQL, Testing, Use Case Development, XML, Balsamiq, Microstrategy

Confidential, CENTREVILLE, VA

Senior Business Analyst

Responsibilities:

  • Spearheaded initiative to create a tool so that Requirements, Business Rules, User Testing, and Data Profiling could be centralized and easily updated reducing time to market of new data sources by 50% and decreasing time to update data sources from weeks to days
  • Partnered with the Business to grow Automobile Dealers and Aftermarket Service Centers from 1,000 to 21,000 participants and increase records from under 1,000,000 to over a 1,000,000,000
  • Identified issues with Data Feed from an External Data Source which could have resulted in nearly $1,000,000 in over-billing for records and implemented Process to identify possible over-billing issues in the future
  • Mentored business data analysts and business technical support specialists and held weekly training. Facilitated leadership and team building workshops/meetings for data operations teams/department

Technologies Used: Agile, Data Governance, Data and Content Management, Production Support, Data Quality Methods and Procedures, Functional and Technical Requirement Gathering, Business Analysis, Data Analysis, Current State Analysis, Future State Analysis, As-Is Analysis, GAP Analysis, Data Mining, Business Rules, Systems Integration, Data Migration and Integration, ETL, Report Creation, Microsoft Excel, Microsoft Word, COGNOS, SDLC, User Story Writing, Business Process Improvement, Automation, Data Visualization, Data Warehousing, Data Modeling, Microsoft Access, Project Management, Microsoft Power Point, Microsoft Visio, SPSS, SQL, Testing, Use Case Development, XML, Salesforce

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