PROFESSIONAL SUMMARY:

• Total of 7 years of extensive field of Business Analysis in gathering requirements with strong skills on end - to-end business analysis.
• Great ability in understanding and professional experience with the SDLC, Rewrites, Upgrades, Enhancement, B2B and B2C projects.
• Working experience in Agile and Waterfall methodologies.
• Hands on experience documenting AS-IS and TO-BE state of systems.
• Extensive experience in effective requirement gathering and creating user stories for various web applications while working in a fast paced AGILE environment.
• Worked closely with project stakeholders, Subject Matter Experts (SMEs) to understand business requirements and analyze specifications for new applications, and to modify existing applications.
• Proven experience ingathering Non-Functional, Performance, and Data requirements.
• Experience in working with UI/UX team and creating better user experience.
• Concrete understanding of Business Requirement gathering, Business Process flow, Business Process Modeling and Analysis, design documentation.
• Proven experience on working with multiple applications and multiple teams.
• Coordinated User Acceptance Testing with users and customer support team.
• Experienced in SCRUM based iterative, incremental development showing increased business value with every SPRINT. Experienced in techniques such as SPRINT planning, Product Backlog management, agile estimation.
• Proficient in interacting with business users to identify information needs and initiating process changes and creating Process flow diagrams, Data Flow Diagrams, Use Cases, flow charts, wire frames, use Case diagrams, activity diagrams, class diagrams and sequence diagrams using tools like MS Visio.
• Excellent organizational, interpersonal, communications, documentation, and teamwork skills.

AREAS OF EXPERTISE:

MS Project & Visio: JIRA

Methodologies: Waterfall, Hybrid, Agile Methodologies

SCRUM: Flow Diagrams

Asset Management: On-Site/Off-Site work model

PROFESSIONAL EXPERIENCE:

Confidential, IL

Business Analyst

Responsibilities:

• Gathered client specific business requirements and translated it in a proper manner to the developers, ensured that these requirements were fully tested and implemented accordingly for each production cycle by creating Traceability Matrix.
• Conducted feasibility study and performed scope analysis for the proposed enhancements, and made recommendations to the business users.
• Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams.
• Translated business user concepts and ideas into comprehensive business requirements and design documents.
• Created Business Requirement document (BRD) and Functional Requirement document and maintaining the Requirement Traceability Matrix (RTM) related document
• Coordinated with UI/UX team for creating wireframes, mock up screens, process flows, activity flows and several other flows to support the functional requirements
• Participated in project planning with Project Management team and created with roadmap with deliverables.
• Involved in User Interface (UI) analysis with the business team to validate accuracy.
• Involved in identifying functional and Non-Functional requirements and create the Functional System Design document (FSD)
• Performed other duties, as required based on project need.

Environment: Java, Web API, Web Services, XML, HTML, SQL Server, SOAP UI, HP Quality, Center 11.0

Confidential, Lancaster, Ohio

Business Analyst

Responsibilities:

• Review and understand the active business process with the immediate stakeholders and document business process description, scenarios and requirements.
• Responsible for creating detailed user stories using gherkin format and created both positive and negative scenarios.
• Created and tracking Release/SPRINT plans with stories based on the Business priority.
• Generate the weekly and monthly reports to leaders on the progress of the application
• Build the logs and track the user flow and generate the reports to leader so that they can make better business decisions
• Worked closely with business, management and development teams to understand requirements identify risks and resolve any issues.
• Perform gap analysis on new enhancements based on business need and priority
• Analyzed change requests coming from end users and created user stories after extensive analysis.
• Work with project manager on project schedules, project plans. And validate the schedule against progress.
• Worked with Offshore development team and fixes by addressing the issues.

Environment: Java, Web API, Web Services, XML, HTML, SQL Server, SOAP UI, HP Quality, Center 11.0

Confidential

Business Analyst

Responsibilities:

• Responsible for handling multiple application (Check Application, First Application, MACS Super Systems, Letter View Imaging System, Coin Application, Boss Application, Oscar Application, Vector Application, Global Application, and few reporting applications)
• Worked with SME very closely and define roadmap for each application and get prioritization for existing bugs.
• Worked very closely with customer service and resolved various customer disputes ranging from Merchant charge backs, Check processing, Reversals, Prep, etc.
• Trained and Mentored new team members and introduced Buddy program where new team member pairs with existing team member.
• Knowledgeable in BOA charge backs, Reason Codes and Re-presentments.
• Extensively worked in the process to adhere to Visa and Master card Guidelines and Gateway Regulations.
• Research and written business rules for adjustments department which completely deals with checks.
• Worked on various error types like double posts, piggyback items, etc.
• Had hands on experience in adjusting the DDA and SDA account.
• Well verse with Check processing errors, Encoding errors, Missing items, Listing errors, Double post errors, and other error types.
• Adjustments made to customer accounts are communicated to banks through respective correspondence formats like FED, NACHA and SDS.
• Had hands on experience in Share-point Application and CRM application.