SUMMARY:

• Ardent Business Analyst with 6+ years of experience in Business Process Improvement and Operations. Experience supporting business solution software, analyzing business operations and translating business needs into clearly defined and documented detailed, high quality requirements and/or supplemental specifications for new applications or analyzes change requests/enhancements in existing applications.

PROFESSIONAL EXPERIENCE:

Confidential

BUSINESS ANALYST

• Worked in an Agile environment to execute a modernization project for the client.
• Created policy and SOP documents that supported different project initiatives.
• Worked with project managers and Government staff to develop solutions/strategies for projects.
• Created templates to document different artifacts for projects as needed in compliance with HUD PPM.
• Performed user interviews and JAD sessions.
• Tracked project issues using JIRA.
• Created process flow charts using MS Visio for project initiatives.
• Managed SharePoint and Google Drive files for internal and external projects.
• Created and tracked tasks for team members in SharePoint.
• Coordinated meetings and presentations with team members across the globe using Lync software.
• Identified and managed business and functional requirements
• Developed, groomed and validated user stories
• Documented key content deliverables (Requirements & functional design, user stories, test plans, test cases, UAT sessions, acceptance report, training materials)
• Developed requirements traceability matrix, use - case based requirements, application/process flows, mockups, wireframes and performed gap analysis.

Confidential, San Francisco, CA

SENIOR BUSINESS ANALYST

• Assumed project BA role in Point of Sale (POS) credit system conversion after unexpected staffing changes. Conversion involved moving from an outdated legacy system to a new system which contained multiple redundant layers of service to ensure maximum uptime.
• Facilitated scrum and sprint meetings with product owners and developer
• Managed Sprint backlogs in JIRA
• Implemented a successful supply chain management process within the POS group (inventory control, purchasing, receiving and transferring of products to and from other locations).
• Worked with multiple vendors nationwide for POS consumable purchases as well as for hardware & equipment for 39 locations nationwide.
• Collaborated with QA team in creation of System Integrations test plans, creating test cases based on the business requirements and collaborating with the business partners to provide their inputs to the test cases that are being defined.
• Acquired strong visual modeling and business process modeling skills by frequently attending on-site training.
• Proficient in Functional Testing and GUI Testing of web and mobile applications to meet the business requirements.
• Executed SQL statements to check if the data integrity has been maintained by performing back-end testing.
• Wrote test cases in JIRA, derived from the Design documents and generated a Traceability Matrix for testing purposes.
• Effectively logged and managed defects found during project system testing, and successfully interacted with the offshore development team to provide input for system fixes.

Confidential, New York, NY

Business Analyst

• Gathered requirements using Use Case analysis and Developed system requirements from business requirements (BRD) and architect approach documents.
• Expert for overall testing tasks, such as Test planning, design, execution, UAT, and production acceptance testing.
• Worked on ETL and target mapping documents for business object migration to enterprise data warehouse.
• Provided support for ETL processes that extract data from multiple sources residing on various technology platforms then transport the data to various delivery points such as data marts or data warehouses
• Identified business process models for International Business in Asset Management, fixed income, and mutual funds.
• Performed GAP Analysis to develop business requirements, created Use Cases, functional requirements, Business Rules, developed wireframes using MS - Visio
• Preparing Functional Specification/requirements document FRD, RTM, Maintained Requirements Feedback forms and trackers assists with technical requirements.
• Assisted system Analysts in documenting System Specifications Document (SSD) based on the requirements.
• Facilitated JAD sessions for analysis, design and development strategy.
• Designed and implemented basic SQL queries for QA testing and report.
• Interacted with fixed income business heads to finalize the Business Requirements for the Risk Management process.

Confidential, Mount Laurel, NJ

Business Analyst

• Conducted JAD brainstorming sessions with business users and SMEs to understand business rules and identify, gather and prioritize various functional and non-functional requirements in iterations following Agile Software Development Methodology (SDLC)
• Comprehensively worked with requirement gathering for Enterprise reporting system using RequisitePro
• Reviewed new system functionality and patched to determine what is applicable and what should be presented to the business for prioritization, across the various Lines of Business, including change management.
• Analyzed the as-is and to-be state of the project and performed Gap analysis, Impact analysis and SWOT analysis.
• Worked with the business to document and develop formulas for the calculation of premiums and losses statistics in the marts (e.g. Written Premium, Earned Premium, Unearned Premium)
• Actively involved in preparing and writing the business requirement documents, functional requirement documents.
• Utilized MS Visio for designing Activity Diagrams and Sequence Diagrams, after accessing the status and scope of the project and understanding the business processes.
• Extensive experience in creating storyboards, wireframes, user stories, etc. in terms of UI designing.
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Interacted with SME's from the Underwriting team to validate business rules and setting up edit checks for these rules in the applications.
• Gathered requirements to implement rules based environment for calculation of discounts and surcharges that would be expanded based on future needs.
• Created Prototypes to obtain user feedback on implementation of key requirements.