Senior Business System Analyst Resume

SUMMARY:

To secure a career that will utilize my previous experience and leadership skills while allowing me to grow. Looking to relocate to the Denver, CO area.

EMPLOYMENT:

Confidential

Senior Business System Analyst

Responsibilities:

Collaborate with business and IT to define requirements and scope of projects
Maintain relationship with stakeholders and inform them of updated project status
Gather/Analyze/Manage requirements and drive project to completion within aggressive timeline
Analyze any system or business restraints and provide potential solutions
Manage customer facing email box with direct user issues while recommending system improvements
Work with product managers to help institute and follow user experience design best practices
SME on eCommerce, mobile and comparative raters
Create and execute detailed test plans
Experienced in Agile, Software Development Life Cycle and TFS

Confidential

Subrogation Adjuster

Responsibilities:

Manage a file inventory consisting of personal auto, RV, Workers’ Comp and commercial auto
Triage and summarize current file investigation and complete further detailed investigations
Establish liability and negotiate estimates, total losses and injuries
Communicate updates to Captive insured’s and explain the need for write off or further action
Manage attorneys retained for litigation and negotiate costs or budgets
Document all claims clearly and present claim summaries to insureds
Special projects assigned: Coordinate acquiring third party software, test software, present courses

Confidential

Personal Banker

Responsibilities:

Communicate with customers to uncover both realized and unrealized needs
Maintain business relationships and recommend solutions as opportunities arise
Proactively find potential problems with established accounts
Keep up to date on all banking regulations to remain in compliance
Maintain sales numbers by cold and warm sales calls

Confidential

Subrogation Adjuster

Responsibilities:

Supervise and train Collector I’s
Triage and gather investigative material for files assigned and determine liability
Negotiate estimates, total losses, invoices and settlements
Assess the advantages and disadvantages of arbitration or litigation
Mange a diary system with an inventory over 200 claims
Communicate updates to insureds while building and maintaining rapport
Run asset and skip trace reports and summarized findings

Confidential

Direct Sales Representative

Responsibilities:

Maintain proper state licensing and abide by state specific guidelines
Provide auto, special lines and homeowner’s insurance quotes
Discuss customer’s situation to uncover unknown needs
Communicate benefits and parameters of specific insurance coverages

Confidential

Computer Technician

Responsibilities:

Troubleshoot and service both software and hardware issues
Communicate problems to customers and answer questions
Assist customers with new technology
Train new technicians
Research new problems as they occur and test different solutions

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