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Senior Business System Analyst Resume

SUMMARY:

To secure a career that will utilize my previous experience and leadership skills while allowing me to grow. Looking to relocate to the Denver, CO area.

EMPLOYMENT:

Confidential

Senior Business System Analyst

Responsibilities:

  • Collaborate with business and IT to define requirements and scope of projects
  • Maintain relationship with stakeholders and inform them of updated project status
  • Gather/Analyze/Manage requirements and drive project to completion within aggressive timeline
  • Analyze any system or business restraints and provide potential solutions
  • Manage customer facing email box with direct user issues while recommending system improvements
  • Work with product managers to help institute and follow user experience design best practices
  • SME on eCommerce, mobile and comparative raters
  • Create and execute detailed test plans
  • Experienced in Agile, Software Development Life Cycle and TFS

Confidential

Subrogation Adjuster

Responsibilities:

  • Manage a file inventory consisting of personal auto, RV, Workers’ Comp and commercial auto
  • Triage and summarize current file investigation and complete further detailed investigations
  • Establish liability and negotiate estimates, total losses and injuries
  • Communicate updates to Captive insured’s and explain the need for write off or further action
  • Manage attorneys retained for litigation and negotiate costs or budgets
  • Document all claims clearly and present claim summaries to insureds
  • Special projects assigned: Coordinate acquiring third party software, test software, present courses

Confidential

Personal Banker

Responsibilities:

  • Communicate with customers to uncover both realized and unrealized needs
  • Maintain business relationships and recommend solutions as opportunities arise
  • Proactively find potential problems with established accounts
  • Keep up to date on all banking regulations to remain in compliance
  • Maintain sales numbers by cold and warm sales calls

Confidential

Subrogation Adjuster

Responsibilities:

  • Supervise and train Collector I’s
  • Triage and gather investigative material for files assigned and determine liability
  • Negotiate estimates, total losses, invoices and settlements
  • Assess the advantages and disadvantages of arbitration or litigation
  • Mange a diary system with an inventory over 200 claims
  • Communicate updates to insureds while building and maintaining rapport
  • Run asset and skip trace reports and summarized findings

Confidential

Direct Sales Representative

Responsibilities:

  • Maintain proper state licensing and abide by state specific guidelines
  • Provide auto, special lines and homeowner’s insurance quotes
  • Discuss customer’s situation to uncover unknown needs
  • Communicate benefits and parameters of specific insurance coverages

Confidential

Computer Technician

Responsibilities:

  • Troubleshoot and service both software and hardware issues
  • Communicate problems to customers and answer questions
  • Assist customers with new technology
  • Train new technicians
  • Research new problems as they occur and test different solutions

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