SUMMARY:

• I am an accomplished professional in the area of business management & functional analysis.
• In my career, I have gained practical experience and domain knowledge in a variety of industries including: healthcare, finance, lending, real estate, insurance processing & call centers.
• I have served as an individual contributor to a team as well as being an experienced supervisor of up to 12 employees at one time.
• While my education and degree are in business management, I have gained valuable experience as a functional business analyst and liaison to information technology departments.
• I have found that my attention to detail and focus on quality assurance (QA) make me uniquely qualified to represent business interests in the software development process.
• I believe that there is a need for more participation and collaboration between end users, developers & testers.
• I have participated in several areas of the software development lifecycle (SDLC) as an end - user and business analyst (BA).
• I have made significant contributions in system design reviews, requirements gathering, system testing, defect resolution, test automation and user acceptance testing.
• My primary goal is to find an organization that needs a quality-minded business analyst to fill the gap between business and technology.
• My technical experience includes testing and working with databases (SQL & Access) using SQL Server Management Studio.
• I have exposure to testing web-based applications and client-server applications in support of daily business operations such as supply chain management, shipping & receiving, accounts receivable, accounts payable & human resources.
• I have assisted in requirements definition and business process design using QC / ALM in support of business process testing (BPT).
• I have provided my functional expertise in test planning sessions and manual test case design using excel spreadsheets and importing to QC / ALM.
• I have assisted in identifying automation candidates from manual tests and executing test automation using HP UFT (formerly QTP).
• I am knowledgeable in VBA & VBScript. I’m very skilled at automation of MS excel and in developing custom reports and metrics for executive leadership.
• I’m very comfortable reporting to all levels of management.
• Ideally I’m seeking a position as a functional business analyst or as a systems tester in an organization that I can grow with.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst / Tester, Dallas, TX

Responsibilities:

• Analyze business requirements
• Document business processes
• Develop test cases and business process components
• Execute manual and automated tests
• Document test execution results
• Identify and report defects

Processer / Administrative Specialist

Confidential, Frisco, TX

Responsibilities:

• Worked in a the property preservation department
• Performed accounts receivable and corporate property management tasks
• Created invoices using mail merge from Excel spreadsheets to Word invoices
• Perform data entry in Excel
• Import invoices to and maintain Access database
• Responsible for vendor management and relationships
• Responsible for large scale corporate move planning
• Automated data entry tasks in excel using VBA & VBScript
• Designed custom reports in Excel for executive leadership.

Mailroom Processing / Imaging Supervisor

Confidential, Dallas, TX

Responsibilities:

• Supervised the department tasked with processing the bulk of the company's documents (external & internal communications) as well as generating & sending system generated letters
• Responsible for the supervision and training of 12 document / imaging processors
• Functional business analyst and liaison to the I.T. department. In charge of maintenance and testing of the optical recognition software (OCR) used in-house
• Responsible for training on and maintenance / testing of the Pitney Bowes mail processing hardware used in-house
• Managed vendors an vendor relationships
• Responsible for 33 PO Boxes and mail routing
• Negotiated the purchasing and acquisition of industrial equipment & supplies
• Worked together with the customer service and lender service representative managers to provide excellent service
• Successfully took a problem department and turned it into a reliable and efficient team which worked well together.
• Played an integral part in ensuring the quality of the software and hardware my department relied on.
• Developed a series of custom metrics and automated the gathering of raw data in Excel using to keep my VP informed in areas such as productivity & document velocity & workload.

Confidential

Internet Sales Manager, Plano, TX

Responsibilities:

• Sold vehicles at one of the top luxury vehicle dealerships in the country
• Creating value in the company and the people to sell a luxury product
• Maintained near perfect CSI scores and made sure all my customers were happy
• Maintained system of internet based leads
• Worked with resources at the web hosting company to ensure accuracy of inventory
• Automated the collection of inventory data using Excel, linking to various data sources
• Drafted, proofread and edited customer emails/letters
• Developed a set manual an automated tests to verify functionality of the website after weekly releases

Office Manager

Confidential, Dallas, TX

Responsibilities:

• Assisted customers with quotes and specific policy inquiries
• Ensure that complete and accurate records are in each customer’s files and records
• Project management and meeting deadlines for special projects
• Maintained and analyzed databases for monthly reports presented to company President
• Worked with insurance companies and customers for claims, payments and resolving customer issues
• Drafted, proofread and edited documents

Texas Mail Services Manager

Confidential, Plano, TX

Responsibilities:

• Managed 8 corporate Mail Service locations in the DFW area
• Responsible for 10 employees (1 Supervisor)
• Responsible for all hiring/training of employees
• Managed in a fast paced call center and customer service environment
• Responsible for running, maintaining and streamlining TX Mail Services
• Analyzed data, prepared reports and presented to upper-management
• Drafted/edited departmental booklets and documents
• Responsible for all TX Mail Services corporate purchasing
• Automated the collection and analysis of productivity data using distributed Excel spreadsheets
• Automated the creation of weekly productivity reports, charts and graphs