We provide IT Staff Augmentation Services!

Business Analyst / Tester Resume

Dallas, TX

SUMMARY:

  • I am an accomplished professional in the area of business management & functional analysis.
  • In my career, I have gained practical experience and domain knowledge in a variety of industries including: healthcare, finance, lending, real estate, insurance processing & call centers.
  • I have served as an individual contributor to a team as well as being an experienced supervisor of up to 12 employees at one time.
  • While my education and degree are in business management, I have gained valuable experience as a functional business analyst and liaison to information technology departments.
  • I have found that my attention to detail and focus on quality assurance (QA) make me uniquely qualified to represent business interests in the software development process.
  • I believe that there is a need for more participation and collaboration between end users, developers & testers.
  • I have participated in several areas of the software development lifecycle (SDLC) as an end - user and business analyst (BA).
  • I have made significant contributions in system design reviews, requirements gathering, system testing, defect resolution, test automation and user acceptance testing.
  • My primary goal is to find an organization that needs a quality-minded business analyst to fill the gap between business and technology.
  • My technical experience includes testing and working with databases (SQL & Access) using SQL Server Management Studio.
  • I have exposure to testing web-based applications and client-server applications in support of daily business operations such as supply chain management, shipping & receiving, accounts receivable, accounts payable & human resources.
  • I have assisted in requirements definition and business process design using QC / ALM in support of business process testing (BPT).
  • I have provided my functional expertise in test planning sessions and manual test case design using excel spreadsheets and importing to QC / ALM.
  • I have assisted in identifying automation candidates from manual tests and executing test automation using HP UFT (formerly QTP).
  • I am knowledgeable in VBA & VBScript. I’m very skilled at automation of MS excel and in developing custom reports and metrics for executive leadership.
  • I’m very comfortable reporting to all levels of management.
  • Ideally I’m seeking a position as a functional business analyst or as a systems tester in an organization that I can grow with.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst / Tester, Dallas, TX

Responsibilities:

  • Analyze business requirements
  • Document business processes
  • Develop test cases and business process components
  • Execute manual and automated tests
  • Document test execution results
  • Identify and report defects

Processer / Administrative Specialist

Confidential, Frisco, TX

Responsibilities:

  • Worked in a the property preservation department
  • Performed accounts receivable and corporate property management tasks
  • Created invoices using mail merge from Excel spreadsheets to Word invoices
  • Perform data entry in Excel
  • Import invoices to and maintain Access database
  • Responsible for vendor management and relationships
  • Responsible for large scale corporate move planning
  • Automated data entry tasks in excel using VBA & VBScript
  • Designed custom reports in Excel for executive leadership.

Mailroom Processing / Imaging Supervisor

Confidential, Dallas, TX

Responsibilities:

  • Supervised the department tasked with processing the bulk of the company's documents (external & internal communications) as well as generating & sending system generated letters
  • Responsible for the supervision and training of 12 document / imaging processors
  • Functional business analyst and liaison to the I.T. department. In charge of maintenance and testing of the optical recognition software (OCR) used in-house
  • Responsible for training on and maintenance / testing of the Pitney Bowes mail processing hardware used in-house
  • Managed vendors an vendor relationships
  • Responsible for 33 PO Boxes and mail routing
  • Negotiated the purchasing and acquisition of industrial equipment & supplies
  • Worked together with the customer service and lender service representative managers to provide excellent service
  • Successfully took a problem department and turned it into a reliable and efficient team which worked well together.
  • Played an integral part in ensuring the quality of the software and hardware my department relied on.
  • Developed a series of custom metrics and automated the gathering of raw data in Excel using to keep my VP informed in areas such as productivity & document velocity & workload.

Confidential

Internet Sales Manager, Plano, TX

Responsibilities:

  • Sold vehicles at one of the top luxury vehicle dealerships in the country
  • Creating value in the company and the people to sell a luxury product
  • Maintained near perfect CSI scores and made sure all my customers were happy
  • Maintained system of internet based leads
  • Worked with resources at the web hosting company to ensure accuracy of inventory
  • Automated the collection of inventory data using Excel, linking to various data sources
  • Drafted, proofread and edited customer emails/letters
  • Developed a set manual an automated tests to verify functionality of the website after weekly releases

Office Manager

Confidential, Dallas, TX

Responsibilities:

  • Assisted customers with quotes and specific policy inquiries
  • Ensure that complete and accurate records are in each customer’s files and records
  • Project management and meeting deadlines for special projects
  • Maintained and analyzed databases for monthly reports presented to company President
  • Worked with insurance companies and customers for claims, payments and resolving customer issues
  • Drafted, proofread and edited documents

Texas Mail Services Manager

Confidential, Plano, TX

Responsibilities:

  • Managed 8 corporate Mail Service locations in the DFW area
  • Responsible for 10 employees (1 Supervisor)
  • Responsible for all hiring/training of employees
  • Managed in a fast paced call center and customer service environment
  • Responsible for running, maintaining and streamlining TX Mail Services
  • Analyzed data, prepared reports and presented to upper-management
  • Drafted/edited departmental booklets and documents
  • Responsible for all TX Mail Services corporate purchasing
  • Automated the collection and analysis of productivity data using distributed Excel spreadsheets
  • Automated the creation of weekly productivity reports, charts and graphs

Hire Now