SUMMARY:

• Confidential has 8 + years of IT experience as a Business analyst and UAT Analyst for IT industry including marketing, sales, customer service, social listening, business intelligence, website development, supply chain management and platform integration type projects on key platforms like Flex PLM, Dynamics CRM, Salesforce.com, E Commerce (Hybris, Digital River) and CMS (Team sites) related projects using various SDLC processes like Waterfall, SCRUM and Kanban.
• I have about 8 years of experience in business analysis including requirements gathering, translating requirements into functional requirements for very large enterprise level projects
• Have translated business requirements into functional, non - functional & technical requirements for web applications
• Worked with cross functional team members to understand business objectives, prioritize the requirements and helped to deliver cohesive user experience
• Did competitive analysis and benchmarking and leveraged this research to update the business requirements
• Defined KPIs, onsite/offsite analysis to drive business decisions and defined the business objectives
• Created charts, wireframes, process flows, UML Diagrams, business and functional use cases
• Created UAT Test plans, UAT test data, UAT kick off decks, conducted UAT testing and participated in triage meetings
• I have tons of experience in creating user stories, managing product backlog, participating in the sprint planning meetings and creating sprint backlog
• I am a certified scrum master (CSM) and have worked on lots of projects using SCRUM framework
• I have experience in running requirements analysis meetings to gather high level requirements and converting them into user stories
• I have worked with 3rd party resources/vendors to help in translating the business requirements into functional requirements
• I have lots of experience in creating test plan, test cases, executing the testing, logging defects, participating in the bug triage meetings and helping to answer/clarify any developer’s questions

KEY SKILLS:

• Business analysis
• Functional Specification Document (FSD)
• Telecom
• Business use cases
• QA Testing
• Online retail stores
• Business requirements documentation(BRD)
• QA Test plan
• Brick & Mortar Retail stores
• Functional use cases
• QA Test Cases
• Software development
• Functional analysis
• UAT Test plan
• Hi Tech industry
• Data Analysis
• UAT Testing
• Hybris
• Data Mapping
• Regression testing
• E commerce
• SQL Queries
• Alpha & Beta testing
• Digital river
• CRM
• Flex PLM
• MS Dynamics CRM

TECHNICAL TOOLS:

Project Management Tools: Jira, SharePoint, Microsoft Project, MS Visio, MS Office

Requirement Management: Jira, Rational Requisite Pro

Testing Tools: Jira, Quick Test Pro( QTP),Mercury Load Runner and Win Runner

Business Modeling Tools: Microsoft Visio, Microsoft Visual Studio Team Foundation Server (VSTF)

Programming Languages: HTML,SQL, XML

Other Methodologies: SDLC, Waterfall Methodology, Agile Methodology, SCRUM

UI Design Tools: Microsoft Expressions

Other Tools: CMS, HP Team sites, Bizaarvoice, SAP BO, Salesforce.com, CRM, Target, MS Dynamics CRM, SQL Server, .Net, Java Script, Toad for SQL

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Collected business requirements and documented the scope, business use cases, KPIs, As- Is and To - Be processes
• Created business requirements document (BRD) which contained business process flows, UML diagrams and conducted multiple review sessions with stakeholders and got their feedback and approval/sign off on the BRD
• Translated BRD to functional requirements (FSD) which included functional/non-functional and technical requirements, created wireframes to communicate business requirements to the designers and technical resources
• Created UAT Test plan, UAT Test cases, UAT Test data, UAT Scripts and reviewed the UAT Plan and Test cases with the stakeholders to get their feedback and sign off
• Conducted UAT testing, conducted UAT triage meetings with stakeholders and technical resources, logged bugs and helped to get the issues resolved on urgent basis
• Wrote SQL queries to pull data and generate reports and conduct backend testing

Confidential

IT Project Manager

Responsibilities:

• Gathered business requirements, created As Is, To Be flows, UML diagrams, process flows, business use cases, prioritized business requirements
• Created wireframes to communicate business requirements to the designers and technical resources
• Created e commerce strategies to improve ROI and drive sales through online channels
• Translated business requirements into technical requirements, functional and non-functional requirements
• Conducted UAT testing, conducted UAT triage meetings with stakeholders and technical resources, logged bugs and helped to get the issues resolved

Confidential

Project Manager

Responsibilities:

• Created business requirements document (BRD) and conducted multiple review sessions with stakeholders and got their feedback and approval/sign off on the BRD
• Translated BRD to functional requirements (FSD) which included functional/non-functional and technical requirements, created wireframes to communicate business requirements to the designers and technical resources
• Created UAT Test plan, UAT Test cases, UAT Test data, UAT Scripts and reviewed the UAT Plan and Test cases with the stakeholders to get their feedback and sign off
• Conducted Demos with the team to make sure they understand the platform functionality
• Worked with cross functional team members like Technical Directors and Off shore team members to translate the business requirements into technical requirements and provided support to install dynamics crm and configure it

Confidential

Business Analyst/Project Coordinator

Responsibilities:

• Created BRD, translated BRD to FSD, Nonfunctional/Functional requirements, wireframes, charts, graphs, use cases, flows
• Worked on Hybris E Commerce platform to configure and customize the platform to match to the business and functional requirements gathered for the project
• Maintained user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security, Territories)
• Worked on data analysis, migration and data integration using SCRIBE
• Managed all the requirements, defects and change requests in JIRA
• Created test plan, test cases, executing the testing, logging defects, participating in the bug triage meetings and helping to answer/clarify any developer’s questions