SUMMARY:

• Business Analyst with twenty years of project management experience working for corporations and consulting on projects throughout North America.
• Customer focused skills in Business Process Management, Business Analysis Planning and Monitoring, Elicitation and Collaboration, Requirements Lifecycle Analysis, Strategy Analysis, Requirements Analysis Design - Definition and Solution Evaluation with necessary underlying competencies.
• Infrastructure, Business Process Management, ERP, CRM, WEB, WMS. Custom, COTS and SASS software design and implementation. Data Warehousing, Reporting and Business Intelligence.
• Provider of IIBA and PMI based business analysis and project management best practices to analyze/ improve business processes and effectively manage business and software analysis, systems design and implementations as well as other enterprise process continuous improvement projects.
• Problem solver with excellent leadership skills to manage cross functional teams, multiple vendors, project resources and multiple projects/programs. Skilled in leadership, management, communication, documentation, data and analytical visualization, technical knowledge, organization and attention to detail.

SKILLS AND EXPERTISE:

Technical: Technical N-Tier Architecture, SQL, Oracle PL/SQL, MS Office Suite, MS Project, MS Visio, SharePoint, Crystal Reports, MSSQLRS, Cognos BI, Help Desk, Radley Barcode WMS solutions, IT Service Desk, Doc Mgt.

Functional: Business Analysis, Business Process Management, ERP, CRM, WEB Applications, Logistics, WMS, Reporting, Data Warehousing, Business Intelligence, KPI, Project Management, Software Systems, Strategic Planning, Capital and Budget Management, Vendor Management, Software Implementations, Consulting/.

Methodologies: IIBA Business Analysis Core Competency Model - Management of stakeholders, needs, changes, solutions and contexts to create customer value. PMI methodologies for project initiation, planning, execution, monitoring /control and closure. Agile/Lean/Six Sigma focused but versed in Waterfall for BPM analysis, Process/Data Modeling & Diagramming, SDLC and ITIL.

Industry/Domain Knowledge: Manufacturing, Capital Equipment, Service Industries.

WORK HISTORY:

Confidential

Business Analyst

Responsibilities:

• Developed business process maps with functional representatives and managed needs, scope, objectives, requirements and solutions .
• Scope of project included the discovery, analysis and documentation of IT change control processes and impact on project management process.
• Collaborated with the Infrastructure, Development, PMO and Operations teams acting as a liaison with non-technical staff.
• Provided process analysis and systems mapping, and support for a series of IT change control processes and project management processes to integrate with PMO best practices.
• Gathered domain knowledge of IT change control processes and modeled them as enterprise assets for re-use by IT Development and Operations teams and the PMO groups.

Confidential

Business Analyst / Developer

Responsibilities:

• Provided full support and development of CRM and Radley Barcode environment as well as IFS warehouse solutions and integration of IFS with CRM.
• Responsible for full SDLC process to define, plan, analyze, design, develop, test, implement and maintain solutions in support of these core organizational functions and business processes.
• Applied proven communication, analytical, programming and problem-solving skills to help maximize solution value for customers.
• Developed business process maps with functional representatives and managed needs, scope, objectives, requirements and solutions. Obtained required resources and funding from management to facilitate project success.
• Participated in migration project of Enterprise Asset Management system from a custom Lotus Notes solution merging it into the IFS ERP software environment.

Confidential

Business Analyst / Manager, Information Technology

Responsibilities:

• Managed multi-year Integrated Business Systems initiative which involved conversion upgrades of ERP and CRM systems, integration with Web Applications and Document Management initiative and related analytics.
• Oversaw a team of 15 people across multiple business functions and was responsible for overall coordination, status reporting and stability of project work efforts. Budget of approximately $1.5 million and ongoing expense budget.
• Tracked key project milestones and adjusting project plans and/or resources to meet the needs of the customers.
• Coordinated communication with all areas of the enterprise that impacted scope, budget, risk, and resources.
• Leveraged Agile techniques to deliver projects on time, within budget, and to the stated deliverables through the use of structured project management processes.
• Initiated and managed design and development of business analytics project involving 10 internal and external resources and budget of approximately $100,000 capital.
• Oversaw all operations (architecture, enterprise data and software strategy and vendor management) and stabilized Capital and OpEx budget over a fourteen year period to less than 12% increase over time period.

Outcomes: Influenced senior leadership to adopt new ideas, products and approaches to business through enterprise ERP, CRM, reporting and Business Intelligence initiatives and support of KPI. Worked with business leaders to develop solutions to allow them to proactively manage the needs of the business.

Confidential

Lead Business Systems Consultant

Responsibilities:

• Full project management lifecycle for new ERP software implementations.
• Worked with cross functional teams in all areas of manufacturing enterprise including engineering, sales and marketing, inventory management, procurement, supply chain management, manufacturing operations, quality control, customer service, technical support and finance.
• Consulting activities included developing knowledge of customer domain, on software functionality, business process mapping and integration into ERP solution with project management guidance and UAT.
• Projects ranged from $300,000 to $500,000 capital investments and management of related expense budgets.
• Facilitated analysis of systems modifications when core functionality of software was not adequate including problem definition, requirements analysis, specification, development oversight, testing and integration.

Confidential

Information Technology Manager

Responsibilities:

• Oversaw implementation of $400,000 enterprise business systems project for OEM capital equipment reseller.
• Organized efforts of five separate geographic locations. Responsible to oversee data conversions, process definition within systems and of end users.
• Coordinated cross functional teams in areas of Sales, Inventory, Service Dispatch, Finance and Customer Service.