SUMMARY:

• Highly motivated Business Systems Analyst/Scrum Master with over 9+ years of diversified experience in Information Technology with an emphasis on Business Requirement gathering, Business Process Flow/Management, Business Re - Engineering, Business Modeling, and Quality Assurance of application software. Possess exhibited credentials in identifying gaps and translating business requirements into cost-effective and high-performance IT Solutions. Skilled in leading large and complex projects; executing a variety of analysis techniques to improve procedures / enhance team effectiveness. Skilled in SDLC, Agile(SCRUM, Lean and Kanban). Well established Analytical, critical and problem solving skills. Strong interpersonal, professional workgroup facilitation and presentation skills.

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Senior Systems Analyst/ Agile Coach

Technical Environment: Microsoft Visio, Microsoft Project, VersionOne, Rapid SQL, HP ALM, MS Office, MS Excel, MS Access, SharePoint, PL/SQL, Jenkins.

Responsibility:

• Responsible for leading the Program level coordination and system analysis efforts to support Single-Family Operations and Customer Relationship departments using SAFe Framework.
• Reviewing and analyzing Business Data Requirements, Business Requirements and Sample Data to elicit detailed data mapping requirements, including transformations and relationships between the data, data integrity and constraints.
• Implemented and coached team for ATDD (Acceptance Test Driven development).
• Managing the coordination of assigning resources to meet demand, schedules and goals of assigned projects.
• Responsible for the overall requirements deliver for assigned projects and maintaining KPI’s.
• Researched and evaluated alternative solutions and recommending the most efficient and cost effective solution for the systems design considering existing systems, available technology, the capacity and limitations of application and desired results.
• Interacting with directors, subordinate supervisors, business customers and/or functional peer group managers.
• Working on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Driving key requirement decisions and mentoring junior team members.
• Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.
• Identifying process gaps and recommending process improvements across project teams and delivery services by challenging status quo, fostering innovative thinking and engaging key stakeholders.
• Responsible for ensuring the final product meets customer's expectations.
• Actively facilitating issue tracking & resolution and providing guidance for resolution of complex risks/issues

Confidential, Bethesda, MD

Senior Business Systems Analyst/ Scrum Master

• Mystique being the current SOR for the revenue data which is received from Opera PMS and FSPMS and when Mystique retires, the Data Platform will be the new data source for the Global Revenue Summary data for RC, Bulgari, Edition properties as it is critical to continue to support all guest metrics used for marketing, segmentation and CRM reporting.
• The purpose of the project is to create one feed from Data Platform to Medallia on reservation activities and a return feed from Medallia to Data Platform to obtain the survey results.The purpose of the Folio Data POC is to do a one-time data load of a limited amount of international folio data from various Opera PMS feeds to the Analytical Workspace for the analyst to evaluate and determine if there is value in creating automated data feed.

Technical Environment: Microsoft Visio, Microsoft Project, JIRA, SQL server 2016,Nateeza, Salesforce (GXP,360-Degree View), MS Office, MS Excel, MS Access, SharePoint, PL/SQL, AWS, Jenkins. SAFe Framework

Confidential, District of Columbia, DC

Product Owner/Business System Analyst III

Technical Environment: Microsoft Visio, JIRA, XML, TOAD, Oracle, MS Office 2013, PgAdmin 4, Postgre SQL, MS Excel, MS Access, PL/SQL, Balsamic, QGIS

Responsibilities:

• Coordinate with Project Owners, Business Sponsors to identify all In Scope and out of Scope items and finally documented them in the Scope Document.
• Create Mock designs for the UI and created User interface requirements.
• Capture business requirements in Behavioral Driven Development format, controlled changes and tracked change in the Requirements Management Extension in JIRA (RMsis).
• Participate in the Planning and Estimate, Product Backlog Elaboration session, Sprint Review, Retrospective for every Sprint. Document data mapping between Legacy and production.
• Use Pentaho Data Lineage to analyze the end-to-end flow of the data across the data integration and transformation for the project.
• Perform data analysis and coordinated with DBA team to create data models for new applications and the interface initiative.
• Work on SQL queries and Stored procedures which were used to retrieve data for the application.
• Update task statuses to the business team in the Scrum. Create API requirements and did API testing using SoapUI.
• Collaborate with technical stakeholders and SMEs to determine the prioritization for system bugs, defects and enhancements.
• Create daily and weekly BA/QA team status reports for the management team and Project Management office (PMO).
• Log defects for UAT and updated user stories with acceptance criteria in JIRA.
• Help performance testers by explaining the functionality of HUBB application and provided required test data for various scenarios as mentioned in the performance requirements.
• Adept in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interacting with team members in fixing errors and extensive experience in all forms of testing including User Acceptance Testing (UAT) and smoke testing.
• Serve as part of a production support team investigated the issues and created ticket for production issues and coordinated with the development team.
• Query the census block shape files provided by Federal Communication Commission for various Fund specific requirement testing.
• Facilitate Scoping session for an integration of HUBB application with Appian BPM applications.
• Assess production readiness and assisted Product Owner in compliance of release.
• Participate in Release planning and created Release processes and procedures.

TECHNICAL SKILLS:

Business Tools: MS Visio, Rational Rose Requisite Pro, DOORS, ClearQuest, ClearCase, Mercury, Blueprint, JIRA, ALM

Methodologies: Agile, Kanban, Waterfall Method, RUP, BPM

Tools: SharePoint MS Visio, MS Word, MS Excel, MS Access

BPM/BRE Tools: PEGA BPM Suite (PRPC, Process Analyzer, Simulator) Microsoft BizTalk Server Business Rule Engine and Business Rule Composer, Pegasystems Pega Rules Process Commander, Appian.

OLAP/Reporting: MicroStrategy, Business Objects, Tableau

Databases/Tools: Oracle, SQL Server, TOAD, SQL PLUS, PostgreSQL, PgAdmin

Languages: SQL, PL/SQL, Java, XML, Unix

ETL Tools: Informatics, AbInitio, Oracle Applications, ERP, Forms, Pentaho

Operating Systems: MS Windows 2000/NT/98/XP, Unix, MS DOS

API Testing Tools: SoapUI, Ready API, Postman

Cloud Services: Amazon Web Services, Microsoft Azure