PROFESSIONAL EXPERIENCE:

Confidential

Roles and Responsibilities:

• Worked with other ITM team members and upper - management to resolve issues related to various Ford Motor Company dealership systems and the dealership’s “Dealer System Provider (DSP) - Dealer Management System including being a Business Analyst on a multi-server decommission project as well as a Project Manager on an application migration to the PCF environment in the Data Center of the Future (DCoF).
• Primary responsibilities included Business Analysis, Project Management, and Reporting.

Confidential

Business Analyst

Roles and Responsibilities:

• Requirements Gathering and Documenting (both technical and business requirements)
• JAD Sessions with Detroit Diesel management
• Updated SharePoint site for NCIS 2017 Program
• Member of the POM team (Project Office Management)
• Populated the SharePoint site with program information.
• I was part of a Puesdo-Agile (I.e. Daily Stand-Ups) project that prepared for the writing of the RFQ/RFP. This program involved a hybrid Waterfall / Agile methodology.

Confidential

Business Analyst

Roles and Responsibilities:

• Marketing & Sales - Non Information Technology position.
• Functional requirements gathering
• Worked / maintained large Microsoft Excel spreadsheet
• Utilized Vlookups and Pivot tables
• Created work process mapping / flow diagrams using VISIO
• Reported Customer Experience (CX) - Customer First dealership data

Confidential

Senior Business Analyst

Roles and Responsibilities:

• Worked on a decommission of a mainframe system implementing functionality into another mainframe system.
• Reviewed use cases from 2008 in order to determine if the requirements from 2008 were still required.
• Worked with remaining (from 2008) business partner to finalize the requirements for each use case.
• Worked with SDA in developing the tech specs and created test cases for each use case.
• I worked in a Ford Agile environment writing user stories to aid in the gathering of requirements
• Reason for leaving - Assignment ended

Confidential

Senior Business Analyst

Roles and Responsibilities:

• Lead and/or participated in RFPs for IT services; including drafting and negotiating terms and conditions, Statement of Work, Service Level Agreements and pricing. Participated in the development of Statement of Work (SOWs) and pricing models for major outsourced IT services.
• Actively participated in supplier governance meetings with Supplier Relationship Managers. Responsible for developing the relationships with one or more strategic (high-spend, high-value and high-dependence) IT suppliers.
• Responsible for facilitating requirements (functional design specs).
• Responsible for setting and prioritization for the suppliers.
• Responsible to monitoring the supplier’s risk, innovation, collaboration, impact on business performance etc. and support continuous improvement of these performance metrics.
• Responsible for establishing a systematic tracking of a robust set of internal supplier-related risks and utilizing such information to complete supplier categorization.
• Intranet / Extranet Applications.
• Reason for leaving - Left position to accept position at Ford Motor Company (Contractual)

Confidential

Data Analyst/ Business Analyst

Roles and Responsibilities:

• Primary responsibilities - business analysis, and Consumer Connection project management support
• Gathered functional and technical requirements for the enrollment of dealers and the attainment of data for the ConsumerConnection project.
• Reviewed project (ConsumerConnection), evaluated processes and process maps, and offered suggestions on process improvements.
• Worked with a 3rd party vendor (IntegraLink/DMI) preparing for dealership data attainment.
• Worked with Ford DBA and internal systems personnel in developing data warehouses / marts to accommodate the dealership data
• Utilized the Agile - Scrum methodology
• Created documentation of requirements as well as vendor documentation requirements.
• Participated in cross functional departmental team meetings that determined the internal processes required to support ConsumerConnection.
• Reviewed the SLA agreement between FordDirect and IntegraLink in determining what was required of the vendor.
• Reviewed documentation regarding ConsumerConnection in order to gain insight into the project’s goals and functions for Ford, FordDirect and the Ford Motor Company dealerships.
• Intranet Applications
• Reason for leaving - Assignment abruptly ended

Confidential

Business Analyst / Data Analyst / Project Support

Roles and Responsibilities:

• Primary responsibilities - business analysis, data analysis, and Dealer Rewards project support
• Business Intelligence Delivery
• Corporate training in the Agile Methodology
• Managed (as the primary contact) the 3rd party vendor (IntegraLink/DMI) in polling 2300 dealer’s data for the Mopar Dealer Rewards program.
• RFP/RFQ management responsibilities.
• Analyzed, updated, and conducted parts warranty studies.
• Created Process Maps / Work Flows using VISIO
• Over 6.5 years of SAP Business Objects both Webi and Deski. Used Business Objects (XI 2 and Webi 3) daily to analyze the dealers data and to conduct special reporting required by upper management.
• Wrote SQL queries and manipulated other queries, with in the Business Objects applications, as such data related to the dealerships sales and marketing data.
• Populated / updated the department SharePoint site on a regular basis.
• Converted hundreds of reports from Business Object Deski to Webi so that other members of the organization could use and maintain the reports.
• Worked with a team of Chrysler developers and database administrators to design and create a dealership data warehouse. My role was to aid in the design first in MS Access, then in SQL Server, and finally in Oracle. I aided in the testing of the data warehouse, documenting the system,
• Continually processed improved the dealer data polling process as well as recommended changes and transitioned (business side) from Dealer Rewards v1 thru Dealer Rewards v3.
• Developed Level 1 Help Desk Training Material for Dealer Rewards v2.
• Continual analysis of repair order (RO) level, DMS level, dealership level, and regional level data as related to the Dealer Rewards Program.
• Completed contract negotiations with 3rd party vendor (IntegraLink/DMI) that saved the Chrysler 20% on a new contract.
• Developed / created test cases / scripts - from UAT, Use Cases, Requirement Documents and Technical Documentation.
• Testing - unit, integration, system, functional testing, and user acceptance.
• Maintained all project documentation including test cases, project management, requirements, process improvement, and communications to all stakeholders.
• Acted as the “go to person” for dealers program questions and concern then took action to satisfy the dealers.
• Led the enrollment and national rollout of the program to over 2300 dealers.
• Reviewed all vendor documentation SRS, SOW, SLA, RFQ. Recommended approval or changes to such documentation.
• Responsible for mockup screens, report mockups, and process flow diagrams.
• Communicated via phone, email, and face to face with various stakeholders on a daily basis.
• Lead various meetings including the use of WebEx.
• Reported to various stakeholders and management the various updates and statuses to the project.
• Handled the enrollment for U.S. dealers in the Dealer Rewards program. Aided in the enrollment for the Canadian and Mexican dealerships for various programs.
• Work with ITM (information technology systems) on processes and project improvements
• Created test scripts.
• Aided in the design, development, and testing (created test cases) of a tracking database.
• Worked with team to create Dealer Rewards appeals process gathering requirements and continual process improvements and created a process map for Dealer Rewards using Visio.
• Created a Dealer Rewards appeal process and conducted Dealer Rewards data appeals
• Relational Online Analytical Processing (ROLAP)
• Multidimensional Online Analytical Processing (MOLAP)
• Star Schema
• Participated in developing Key Performance Indicators (KPIs/Balanced Scoreboard) for Mopar Dealer Rewards
• Business Objects XI 2, Business Objects 3.1 Crystal Reports, MS Office Suite 2010
• Intranet / Extranet / Public Internet Applications
• Reason for leaving - New manager change in direction for the position

Confidential

Project Manager

Roles and Responsibilities:

• Responsible for all Project Management activities as related to the Emission Lab.
• Facilitated process analysis (JAD) sessions and created process map / process flow diagrams.
• Established Key Performance Indicators (KPI)
• Facilitated project review sessions with the software developers.
• Presented process improvement suggestions to management.
• Updated project tracking tools, such MS Project, for all of the departmental projects.
• Obtained a base knowledge of automotive emissions testing and governmental (EPA) and international regulations for emission controls.
• Extensively reviewed / self-studied SPD-21.
• Cross functional departmental team meeting facilitator.
• Intranet Applications
• MS Project and MS Office Suite 2003.
• Reason for leaving - Project only budgeted thru end of 2006. General Motors manager could not secure additional funding.

Confidential

Business Analyst

Roles and Responsibilities:

• Conducted GAP Analysis interviews with Hospital Scheduling Staff and created process map / flow diagrams.
• Made recommendations concerning the Cerner Enterprise Scheduling software usage.
• Developed knowledge of Cerner’s Enterprise Scheduling Software.
• Participated in the Cerner Enterprise Scheduling training sessions
• MS Office Suite 2003, MS Project, and Visio software
• Reason for leaving - Only a short term (2 months) assignment / left to accept position with General Motors (contractual)