SUMMARY:

• IT Project Management / Business Analysis / Product Management
• Enterprising leader & planner with sound technical concepts and 14 + years of strong record of contributions in Software development, Application lifecycle management, streamlining IT operations, invigorating businesses, heightening productivity, systems & procedures
• Competent professional with rich experience in managing complex multiple technical IT projects
• Track record of successfully performing requirement analysis, feasibility analysis, framework/library development, deployments and maintenance using diverse technologies
• Efficient in mapping requirements of clients as well as different stakeholders & converting them into a successful user friendly solutions
• Effective in developing, transitioning & customizing processes in line with specified guidelines
• Effective leader with distinguished capabilities in managing and training multi - functional teams across different time zones to maintain deliverables as per SLA and KPI
• Delivering projects aligning with Waterfall methods & Agile-scrum methods
• Implemented the tools to improve the overall efficiency in operations by 10% & Expertise in avoiding scope creep and Gold Plating.
• Good exposure to end-to-end life cycle implementation of Siebel & Sales Force CRM and Strong understanding of Functional aspects.
• Expertise in creating project management plan, Scope, Time & Cost plans.
• Spearheaded large-scale program management including agile, iterative & waterfall project management, enterprise program governance, risk management and offshore/onshore development models
• Resourceful in ensuring the delivery of quality product releases on schedule using risk analysis and defect containment practices, test automation, and continuous improvement initiatives
• Successfully took measures such as wire frame, sprint wise release to ensure that applications are in line with requirements specified by clients
• Supporting and advocating solution recommendations that align to short- and/or long-term strategic plans and roadmaps
• Transformed the group into a high performing team delivering critical application developments on Telecom and Confidential domains.
• Working with CCB/PMO for defining centralized management structure by reducing duplication and leveraging resources (People or Technology).
• Working closely with CCB/PMO for defining EEF, OPA, Cost, Communications & Stakeholder Management.
• Creating the weekly & Fortnightly Reports for Trouble tickets, Team Utilization & Sharing the same with senior management.
• Project Management
• Stakeholder Management
• Product Management
• Process Improvement
• Resource Management
• Delivery Management
• Technology & Strategy Development
• Problem & Risk Mitigation
• Project Governance
• Client Satisfaction
• Business Analysis

KEY SKILLS:

• Communicator
• Motivator
• Problem Solver
• Analytical
• Collaborator

IT SKILLS & TOOLS:

CRM: Siebel 6.x 7.x & 8.x,Pivotal 5.9 & 6.5.2 ( UX & Smart Clients) & MS CRM 2013/2015

Siebel CRM: Configuration,Workflows,EIM,EAI,E-Script and Workflows.

SFDC: Apex,Visual Force Pages,SOAP,REST API,Sales Force SFA,Lightning Components,Apps, Apex Data Loader & SDFC Data Export

Performance Management: MPM, Confidential Performance Management and RTAM

Database: Oracle 10g & MS-SQL

Languages: C, C++, SQL, ASP.Net and C#

Cloud: Sales Force Clouds ( Sales,Services,Marketing & Services), SAAS & PAAS

Project Management: MS-Office, MS-Visio, MS Project Plan and Project Libre

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst & Project Manager

Responsibilities:

• Communicating with internal/external clients to determine specific requirements and expectations; managing client expectations as an indicator of quality
• Steering the successful rollout of projects including defining scope, setting timelines, analyzing requirements, prioritizing tasks and identifying dependencies as per preset budgets
• Discussion with the business stakeholders to identify scope of the project. Conducting requirement gathering sessions.( AS IS-TO BE)
• Reviewing existing systems, business requirements and facilitating the implementation of new systems/ processes, in line with the overall business goal and objectives
• Writing user stories, Preparing Release, Sprint Planning & Attending Demo’s, Retrospective by working closely with PO.
• Work closely with business and development teams to analyze and develop the best solution design and approach as a hands-on Business Analyst/PO.
• Establishing an effective communication plan with the project team and the customer.
• Establishing a project management governance structure with key performance indicators and setting milestones for the project team.(KPI’s).
• Articulate solution alternatives and employ data-based recommendations and influence decision makers to ensure business outcomes will be achieved
• Working with major modules like lead, Policy Servicing, collection management service request, Account Management, Compensation & Renewal Management
• Lead a team of 12 in Sales Cloud & a team of 4 in salesforce.com to develop and deploy custom apps, reports, dashboards, workflows within Sales Cloud and Salesforce.com applications as per client requirements with quality & timely delivery following the agile methodology.
• Develop visualization, user experience and configuration elements of solution design.

Confidential

Business Analyst

Responsibilities:

• Hire, Mentor, Motivate new & existing employees.
• Review & approve Siebel rollout plan along with deployment, and cutover strategy for smooth rollout across circles.
• Status monitoring of the team by weekly status calls.
• Preparing the high-level design drafts for the upcoming business requirements.
• Giving weekly functional walkthrough’s to HR Team on Productivity, Quality & Timeliness business entities.
• Creating the Project Plan and monitoring the scope, cost and time of the project
• Preparing Statement of work (SOW) based on the initial talks with client.
• Preparing the high-level design drafts for the upcoming business requirements.
• Giving Demo’s and Taking Sign offs for each phase completion.
• Ensuring project plans are created and maintained, deliverables tracked against time and cost, and conducting weekly stand up meetings monitors’ resource utilization.
• Identifying needs and works closely with the customer, application development and analysis team to resolve immediate problems and create higher quality product (new developments).
• Supporting AS IS- TO BE process by suggesting best transforming procedures.
• Planning and conducting client meetings, facilitation sessions, management meetings, etc. to discuss and identify new projects for improving operating performance.
• Identifying needs and works closely with the customer team and the application development and analysis team to solve immediate problems and to create a higher quality product (new developments).
• Lead a team of 12 in Sales Cloud & a team of 4 in salesforce.com to develop and deploy custom apps, reports, dashboards, workflows within Sales Cloud and Salesforce.com applications as per client requirements with quality & timely delivery following the agile methodology.
• Designing of Custom Objects, Custom Tabs, custom fields, role based Page Layouts & Custom Reports
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, and Migrating code from one sandbox to the Production systems).
• Created Custom Objects, Junction objects and defined lookup and master-detail relationships on the objects.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Managing Siebel Deployment activities, Planning Cutover & Post Cutover handover activities
• Testing the team’s deliverables like inbound out bound web services, Data maps and DVM rules
• Have through knowledge of Pricing Module & Product Configuration of Order Management
• Understand and have implemented Asset Based Ordering (ABO) and asset management
• Implemented and enhanced Siebel CRM Order Management Automation
• Deployed Siebel solution adhering configuration standards and best practices
• Design & implementation of solution for product upgrade/downgrade scenario using Siebel OM framework