SUMMARY:

• Communicate complex material in a clear and simplified manner
• Analyze and develop options expediently. Strong analytical/ problem solving skills
• Understand the functionality of technical systems
• Facilitate interdisciplinary team endeavors
• Utilize adaptive Agile Scrum methodologies

TECHNICAL SKILLS:

Software: Extensive skills in Salesforce.com Microsoft Office Suite, Visio, Adobe Design Suite, Confidential on Demand, Salesforce.com, Tableau, Cognos, Eloqua, Marketo, Confidential, Confidential Marketing Cloud, Salesforce Financial Services Cloud, Salesforce Health Cloud, JIRA, Conga, and various others.

Programming Languages: HTML 5, PHP, JAVA, Javascript, SQL, XHML, XML, APEX, JSON, and CSS (versed in SOX compliance) - Intermediate Level

PROFESSIONAL EXPERIENCE:

Business System Analyst/ Solutions Architect

Confidential, FL

Responsibilities:

• QA testing and documentation for Confidential CRM - 6 platforms
• Designs and supports the implementation of Confidential and Salesforce applications.
• Created functional design specifications for Confidential enhancements

Business System Analyst

Confidential

Responsibilities:

• Performed analysis and provided recommendations for proprietary Confidential software
• Provided recommendations for migration from Clarify to Confidential
• Validated prior analysis and recommendations focusing on gap analysis for migration

Senior Business Systems Analyst

Confidential, Denver, CO

Responsibilities:

• Performed analysis on Salesforce Financial Force Security Model and appropriate recommendations for Roles, OWD, and Sharing Settings
• Created a business process for termed contracts and d Confidential integrity in Financial Services Cloud
• Created a Salesforce Lightning component for Opportunity management
• Added a document with system configuration for Conga generation

Lead Healthcare Salesforce Consultant

Confidential

Responsibilities:

• Created the d Confidential model and structure of how benefits were approved, tracked, and utilized with the Primary Care Physician
• Utilized the Claims d Confidential model managed package for external claims with secondary insurance
• Integrated Conga and Docusign into Health Cloud with regards to HIPPA compliance, for caretakers to gather the necessary healthcare paperwork from Confidential ts with mobility issues.
• Included in Confidential t and out Confidential t services
• Customized Health Cloud custom tabs for their use in, but not limited to, Care Teams and Confidential t appointment notifications
• Designed a process that allowed for various services to be applied to each Confidential t regarding the ideal recovery plan
• Created a unique process for a concierge healthcare provider
• Maintain payment records for annual services, and tracked future and remaining available services
• Utilized the Communities Portal for Confidential ts and Doctors to have a seamless relationship when it comes to care.
• Predominately focused on Communication between Confidential ts with a private community page, and a Confidential t’s ability to view their upcoming and past events

Business System Analyst/ Solutions Architect

Confidential, Denver

Responsibilities:

• Provide business process surrounding use of salesforce
• Created a CPQ (Cash Price Quote) style application to accommodate a sales cycle relationship between Manufacturers and Land Developers
• Integration and configuration of Conga - templates and business process
• Integration with SAP, streamlining/ automating their entire business process. Decreasing d Confidential entry while increasing productivity
• D Confidential cleansing throughout system (refined 19,286 products list to 998)
• Performed QA testing and
• Detailed documentation

Salesforce.c om System Analyst/Admin

Confidential

Responsibilities:

• Provide code review for bug fixes.
• Completed integration with Confidential and existing d Confidential warehouse.
• Updated system profiles based on new requirements

Business Systems Analyst/ Solutions Architect

Confidential

Responsibilities:

• Provide business process analysis and definition.
• Designed and recommended a solution that utilized Confidential and new systems.
• Established agile methodologies.

Solutions Architect/ Business System Analyst

Confidential

Responsibilities:

• Provide business process analysis and definition.
• Assessed Confidential systems and provided recommendations for process improvement and system integration.
• Requirements gathering and architecture

Solutions Architect / Business Analyst

Confidential, Denver, CO

Responsibilities:

• All Chat and Customer Service related was tracked in Service Cloud in order to provide seamless customer service
• Design efficiency Salesforce.com instances for seamless use in Salesforce1 ( Confidential ) mobile app.
• Customize Salesforce.com apps to present users with relevant objects and d Confidential based on custom security and profile models.
• Integrate native and non-native Salesforce applications with Confidential
• Build and integrate native and non-native d Confidential for use with Salesforce.com Confidential (formerly Wave) technology.
• Integrate document repositories inside of Salesforce.com for ease of use with Communities and other areas of Confidential knowledge base.
• Focus on business needs regarding, documentation, and reporting.
• Design System architecture for integration with Confidential .
• Build working demos for clients (pre-sales engineer).
• Web Development and Confidential Sites.
• Case studies developed and applied across multiple verticals,
• Build cloud connectors between Confidential and other cloud technologies.
• Google Cloud Platform connector built

Commercial Operations Analyst/ Developer

Confidential

Responsibilities:

• Confidential system enhancements and development focusing on the Confidential App. Build Communities for both internal and external use.
• CRM Admin Confidential system integration analysis - gap analysis for Oracle on Demand and Confidential .
• Document business processes and communicate efficient improvements to meet business needs.
• Build and analyze custom reports, create materials, and act as a liaison across multiple teams.
• Manage sales leads, opportunities, and camp Confidential ns for marketing to Confidential and new customers.
• ROI analysis for system functionality. Forecasting customer retention and camp Confidential n effectiveness.
• Create models in excel for future reports.
• Developed a private security model based on a territory hierarchy structure already utilized in Confidential .
• Worked on recreating a role based hierarchy, due to the limitations of the territory hierarchy in Confidential .
• Implemented the use of bulk uploaders for multiple types of d Confidential, during the integration of older systems into Confidential .
• Performed and managed testing of Confidential for JDE (ERP) to SAP (ERP) transition, which included overseeing d Confidential integrity.
• Integrated SAP with Salesforce for real time d Confidential synchronization in Confidential .
• Pulled d Confidential from several sources in order to automate and streamline the Confidential business processes. Increased productivity by eliminating dual d Confidential entry.
• Reduced d Confidential redundancies and errors caused by manual entry.
• Created insight into the business increasing agility to take action on real time financial information.

Business Analyst/ Specialist

Confidential

Responsibilities:

• Implementation/ integration of Confidential and Salesforce.com - focusing on process improvement and system efficiency.
• Designed business process around marketing automation between the two SaaS.
• Customized Confidential to receive information necessary for marketing camp Confidential ns.
• Designed and provided sessions and full documentation for the use of both Confidential and Confidential .
• Created lead routing and other automation rules within the limitations of Confidential Professional Edition.
• Customized the existing Confidential instance with
• Designed and developed a website for mobile presence.

Product/ System Analyst

Confidential, Broomfield, CO

Responsibilities:

• Created a sales reporting tool in order to analyze products for effective marketing.
• Created a complex mathematical model to mitigate product cannibalization through Price optimization and inter-temporal price discrimination.
• Analyze system reporting for product d Confidential integrity, and manage d Confidential bases.
• Provided sales support by analyzing issues with quoting tools and Remedy Force.
• Economic forecasting - Provided Ad-Hoc d Confidential driven solutions using large d Confidential sets.
• Build a UI that is used by the sales team on a global scale.
• Used Confidential as a user and submitted recommendations surrounding automation and efficiency.