SUMMARY:

• Senior Business Systems Analyst, with experience leading full systems development projects from conceptualization, analysis, design, development and quality assurance testing to implementation, training, and post - implementation support using guidelines and standards of the System Development Life Cycle. Led Rapid Application Prototyping and Development projects as well as coordinated and managed Joint Application Development.
• Experienced in Agile development methodology to handle active user participation relying on close cooperation and collaboration between team members and stakeholders. Focus on frequent iteration, integration, and delivery of product requirements. NOTE: Project tool used is MS Visual Studio/TFS.
• Managed platform conversion (mainframe to client server), delivered and implemented application system and user training for re-engineered processes and procedures.
• Business and Systems Analysis skills leading and facilitating operation and business analysis, data analysis, process modelling and design, process improvement and re-engineering, and strategic planning resulting to business process improvements $4M. Received company recognition and multiple Total Quality Management awards.
• Solid Business Administration and Management experience. Managed a data center providing Software-As-A-Service; Set-up an off-shore development center, project management office, and application and technical support center; Recruited, trained, and developed the local staff and managed a team of 30+ developers with 10 direct reports
• Business Development experience - Preparation and submission of request for proposal, project scope agreements, budget and cost analysis; Performed product and system presentation to C-Level executives, decision makers, and subject matter experts. Participated in project contract negotiations.
• Project managed ranged with budgets of US$ 50,000 to US$ 15,000,000
• Security Clearance - Public Trust (11/2012)

TECHNICAL SKILLS:

Hardware: IBM 43xx Mainframe / AS400 / Windows PC and Servers

Programming: COBOL, RPG and SQL

Database Systems: Oracle, DB2, MS SQLServer

Methodology: -Waterfall, Agile

Office Software: MS Outlook, Word, Excel, Access, PowerPoint, and Visio

Project Tools: MS Project, Sea Pine, Visual Studio/TFS, Sharepoint, JAMA

WORK EXPERIENCE:

Confidential, Oakland, CA

Technical Consultant

• Contracted to Thomson Reuters Taxation and Accounting (TRTA) Division as Technical Consultant / Business Analyst to develop and implement the Taxation and Accounting product Aumentum, the TRTA Real Property Tax and Accounting Management System.
• Facilitated Product, System, Business, and Functional presentations;
• Performed business requirements gathering, gap analysis, functional definition, internal and external user trainings;
• Created user stories, functional and process guides, and wireframe / prototype designs.
• Formulated test plans and strategies, defined test scenarios and acceptance criteria, executed test cases, and managed testing phases (functional / system integration / user acceptance);
• Conduct daily Scrum stand-up meetings, risk management, issues / bug management and resolution, and project management and reporting.

Confidential, New Providence, NJ

Sr. Business Systems Analyst / Project Manager

• Lead and facilitate workshops for current and future workflow / processes, organizing participants and scheduling meetings, preparation of workshop materials, creation and submission of deliverables.
• Define statement of work, project plan, and organized resources project for realization and implementation.
• Worked with a project committee where requirements are defined, clarified and prioritized. Documented and managed such requirements (develop user stories and/or work-items and/or test plans/cases) and work thru its iterations in the build/test/release cycles - Agile methodology.
• Manage product / project with a staff of 14 - 2 business analyst, 1 solution architect, 1 database administrator, 2 development team leads, and 8 developers.

Confidential, Baltimore, MD

Lead Business Analyst

• Set-up, lead and manage the Business Analysis group assigned to the Integrated Taxation System Project of conversion, process improvement, and migration from the legacy mainframe system to a client-server / web platform; Documented “as-is” business processes and conceptualized and designed “to-be” business process system.
• Formulated and established project procedures, guidelines and standards including deliverable documents and templates.
• Trained and mentored staff.
• Organized and facilitated JAD sessions, meetings and workshops.
• Conducted presentations to various levels of City and State Government staff from front-line-users and supervisors to bureau chiefs, department directors and secretaries, and key decision makers..

Confidential, Baltimore, MD

Sr. Business Analyst

• Created Project Scope Agreement ensuring project scope, goals, requirements, and risks are identified, defined, verifiable, and deliverable within the targeted project completion date.
• Led a team of business systems analysts performing program functional specification document creation by reverse engineering (COBOL) programs as part of the conversion and migration from a mainframe to a client-server platform.
• Analyzed and researched Hadoop Software Technology and related products - its capability, limitations, design implementation, and current use in production environment.
• Attended and facilitated requirements gathering meetings, user interviews, and workshops to elicit, analyze and document business requirements.

Confidential, Baltimore, MD

Application Systems Support Manager

• Managed and maintained Port America’s Terminal Operations System which runs on a Unix / Oracle 10g back-end and Windows 7 / IE8 front-end.
• Used Agile methodology focused on supporting mission critical applications, which demands quick reaction and frequent incremental delivery of resolutions. Temporary/quick-fix resolutions are delivered by "work-arounds" and a more permanent fix is defined, managed, built, and delivered in 1 to 4 week cycles (sprints).
• Performed data gathering, process mapping, analysis, design and specification of new business requirements or enhancements and implemented the same, working with stakeholders, vendors and other business partners making sure all functionalities and all areas of the enhancement / release are properly addressed; Documented and presented new or improved business processes using MS Visio / Excel / Word / PowerPoint.
• Defined, developed and implemented trouble-shooting guide for level 1 technical support personnel to triage and resolve user problem reports; Performed level 2 and level 3 application systems and data support - SQL to extract and analyze data issues - coordinating and working with other groups and/or subject matter experts to determine and recommend best course of action to resolve issues.
• Upgraded and managed the hardware and software of wireless/radio frequency mobile computing system (Teklogix); Evaluated, installed, tested, implemented, and supported two new commercial-off-the-shelf (COTS) application systems running in a Windows NT Server / MS SQL Database.
• Performance and contributions were recognized and reflected in the exceeded standards rating consistently received in annual performance reviews and management awards.

Confidential, New York, NY

Business Analyst

• Worked for INTTRA, a portal service provider for shipping line industry, to analyze and design the Containerized Cargo Booking System to comply with the Hong Kong shipping regulations and business requirements
• Facilitated and led gap analysis to identify required changes in order to meet Hong Kong government regulatory requirements and business customer market requirement.
• Defined and mapped process and workflow, data flow, actors and events using Unified Modeling Language (UML)
• Defined and created the functional and program specifications
• Coordinated, monitored, and supported the program development team(s)

Confidential, New York, NY

Project Manager

• Conducted system and product presentations to C-Level Execs and key decision makers of prospective clients and business partners on a local (US) and global level
• Managed system development using system development life cycle (SDLC) Waterfall and agile methodologies and implemented projects with budgets up to US$5,000,000
• Formulated QA strategies, defined and developed test plans into overall project plan
• Formulated EDI strategy and coordinated and implemented EDI initiatives with trading partners
• Worked under direction of PMO and in-charge of managing 30+ staff with 10 direct reports
• Coordinated with 3rd party vendors, business partners, service providers in formulating and delivering technical and system solutions to the business
• Successfully set-up and managed an off-shore / regional office in Kuala Lumpur, Malaysia
• Recruited, trained and developed local staff for off-shore / regional office in Malaysia
• Remotely managed from New York the system development initiatives and activities performed at off-shore development center in New Delhi, India.

Confidential

Senior Systems Analyst

• Led the analysis, design, conversion and re-build of the legacy mainframe system (IBM 4300 / IBM AS/400 / DB2 / COBOL / RPG) to a client-server platform (Windows / Oracle). Was recognized for my leadership and contribution and received the Total Quality Management Award
• Participated in business process improvement and re-engineering steering committee and led the systems analysis and design sub-group doing research, prototyping, and system build
• Total Quality Management Awardee for two (2) consecutive years for outstanding performance and achievements resulting to significant contribution to productivity and performance gains to the company’s business, operational and revenue goals.