SUMMARY:

• Results driven business savvy information technology & business solutions strategist with 14+ years of extensive experience in management, business and IT consulting working with Fortune 100 clients helping identify their most important business and technology opportunities, developing strategies & tactics to achieve them and leading the charge to implement technology solutions that address critical business challenges.
• Strong expertise in providing Business, Systems and Domain Analysis.
• Responsible for providing expert domain knowledge, implementation approach, and process design for Solution Delivery.
• Managed process improvement effectively, leveraging existing implemented solutions to achieve better performance and outcomes.
• Past experiences include working with sales and engagement management for project planning / phasing, scoping and timeline projection.
• Contributed in a leadership capacity to advance the project team and its effectiveness by sharing knowledge capital, and proactively identifying issues with client or within team that need to be addressed.
• Confidential has been instrumental in positioning respective teams for the successful execution, delivery, and strategic alignment of their project and product development initiatives.
• Confidential 's ability to quickly and accurately interpret and understand the client needs makes him a resource in high demand.
• Harnessing the necessary leadership competencies, innovative business methods, technologies, and industry's most effective practices, Confidential brings to a team a level of proficiency, knowledge, dedication, and commitment that exceeds the highest quantifiable standards of excellence and customer satisfaction.

TECHNICAL SKILLS:

• RUP
• UML
• Agile
• Scrum
• Water Fall
• Extreme Programming
• SOA
• Enterprise Architect
• Six Sigma
• Biz Talk
• Rational Rose
• Tibco
• Salesforce
• Appian
• Cloud Computing
• CMMI
• BPM
• BPMN
• ITIL

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst

Responsibilities:

• Engaged with the Group sales, group admin, inside sales and vet channel business teams to provide functional support for existing and future business processes
• Scoped and provided accurate work estimates for all deliverables
• Developed, documented and performed system, integration, and user acceptance testing
• Worked with business users to develop use cases for testing of new functionality
• Drove the initiation, planning, requirements, design, test and post - production phases of the solution development life cycle
• Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed.
• Collaborated with the business and IT teams to assess the cross functional impacts of business decisions across the SalesForce platform and provide input on IT processes and procedures affecting the team
• Train new and existing users on how to use database applications.
• Keep application users informed about system functionality and enhancements.
• Provide application users with technical support.
• Assist Developers with the development of technical documentation of existing and future applications.

Environment: Salesforce, Sales Cloud, Sitecore, Voluntary benefits, Majesco P&C and Oracle and Biztalk

Confidential

Business System Analyst

Responsibilities:

• Identified and conducted discovery meetings as needed to uncover all details needed to create a complete detailed Requirements Document and business process flows as needed.
• Implemented Consumer Financial Protection Bureau’s (CFPB) TILA-RESPA Integrated Disclosure based on Dodd-Frank Act i.e. TRID for Confidential Mortgage Services business line (Closing Disclosure)
• Responsible for gathering, analyzing and documenting the business and technical requirements for Mortgage Services group
• Assisted the development, testing and production support efforts as needed, providing requirements knowledge and subject matter expertise to the teams performing these functions
• Write SQL queries to configure mappings between middleware, vendor systems and SOR’s.
• Led Certification testing with Lenders such as Confidential, Confidential etc…
• Consulted with business, IT and third-party resources to identify and document the business reporting needs
• Worked cross functionally with business and software teams, business teams to ensure compliance requirements are known and projects are carried out
• Served as liaison between the Technology build team, Mortgage business users and vendors
• Assisting the business in evaluating priorities, advising business partners on options, risks, and costs versus benefits of various solutions

Environment: BizTalk, CFPB TILA-RESPA Integrated Disclosure, SQL Server, TRID, Dodd-Frank Act

Confidential

Business System Analyst

Responsibilities:

• Lead and implemented a Cloud based Signal Management for Safety governance identify, adjudicate, communicate and mitigate product safety risks
• Developed and maintained requirements specification artifacts, including wireframes, process diagrams, business requirements specifications, use case diagrams, use case specifications and data mapping tables
• Identified and implemented a SAAS platform for rapid creation and delivery of solutions for supporting client’s evolving needs with little or no ramp up time
• Worked cross functionally with business and software teams to ensure compliance requirements are known and projects are carried out
• Built the following modules under signal management process Signal Detection, Signal Validation, Signal Prioritization, Signal Assessment, Adjudication / Decision Making / Safety Governance, Risk Management and communication, Documentation and Tracking ( & monitoring reports)
• Lead the effort of elimination of paper-based processes which caused a major bottleneck by offering real-time visibility and accountability with automated tasks and alerts
• Consolidation of audit information in a single web-based interface allowed the client to more effectively manage risk and ensure compliance with regulatory authorities
• Provided end-to-end regulatory compliance project management support for business projects and initiatives

Environment: Oracle Argus Safety, Appian Cloud, PL/SQL, BizTalk, Cognos BI, and Informatica

Confidential

Business Analyst

Responsibilities:

• Worked collaboratively with individual business and sales units understand their issues and create technology-enabled solutions to solve their business issues.
• Facilitated discovery sessions with the clients to define their business requirements, expectations of the technical solution and business scenarios of usage.
• Facilitated requirements gathering sessions with Key Stakeholders and subject matter experts to understand and documented business processes and requirements.
• Worked with key stakeholders and Enterprise Architects to develop technology roadmaps.
• Organized and facilitated JAD sessions to elicit requirements, develop detailed solutions and documented the Functional and System specification requirements.
• Implemented lead management systems using Salesforce.com with CTI Integration for call centers.
• Participate in the Design/Configuration and Development of a new SalesForce deployment.
• Defined business solutions leveraging in depth understanding of the capabilities and constraints of the SFDC Service Cloud
• Worked on projects related to improving customer experience and Customer Care.
• Provided Project overview and walkthrough to executive management including CIO of the company.
• Worked on redesigning the new bill, which impacted more than 19 million customers.

Environment: Salesforce, STMS, Siebel, Siebel Handheld, STMS Billing System, Sales Cloud, Service Cloud, Web Services API, CTI, AMC, Java, .Net and Oracle

Confidential

Solutions Analyst

Responsibilities:

• Facilitated business requirements gathering sessions with the business owners and key technical resources.
• Created process flow diagrams, use cases, current/future state diagrams using UML language and Visio.
• Updated existing procedure and process flows for the customer service team based on the migration activities.
• Lead and fostered the development of high performing technical teams to meet strategic objectives.
• Mentored application team members in architectural principles and standards.
• Created processes, data migration methodology and implementation plan for successful extraction of customer data from the web site.
• Prepared, presented and collaborated on all required artifacts and deliverables that are responsible for the development and implementation of the solution.
• Deliverables include, but are not limited to: Concept Proposal, Business Case, Requirements Document, Functional Requirements Document, Solution Design Document, and Risk/Issue Management.
• Create State diagrams, sequence diagrams, class diagram, and Deployment diagrams to support solution architecture.
• Work closely with the Enterprise Architects and various teams to align designs that enable the achievement of strategic business outcomes.
• Work closely with Sterling (Comergent), DAY (Content Management), FAST (Microsoft technology) vendor and internal groups.

Environment: Sterling Comergent, Siebel, Web Methods, Web services, XML, Oracle Fusion, JD Edwards, SAP, MS Project, Mercury Quality Center, MS Visio.

Confidential

Solutions Consultant

Responsibilities:

• Created high-level comprehensive solution designs that address the needs of key stakeholders from the business, solution delivery, and operations areas.
• Facilitated the development and evolution of the architecture and governance processes.
• Created Concept Description, Solution Alternative Analysis, Requirements, and Logical Design documents.
• Worked closely with Membership, Marketing, Sales, and operations business partners, Information technology professionals to understand the existing problem and define a lead management Solution.
• Provided expert technical direction in application design and development.
• Monitored adherence to corporate standards in architecture, application design, development, and testing frameworks.
• Provided technology expertise in customizing sales cloud and force.com development.
• Define and document requirements for Telesales, Field Sales and telephony integration.
• Created artifacts such as Functional requirements, Gap analysis, process flows during the project definition phase.
• Implemented Telephony integration with Sales Force using soft phone functions.
• Evaluated Sales Force, PegaSystems, and Connections sales lead tracking systems.

Environment: Salesforce, Lead Management Sales Force (SFDC), Sales Cloud, Caliber, MS Project, MS Visio, Apex, Visual Force.

Confidential

Business Solutions Analyst

Responsibilities:

• Prioritized requirements based on the business needs and business criteria.
• Facilitated discovery sessions with Business centers to define their business requirements, expectations of the technical solution and business scenarios of usage.
• Facilitated the process of approving architecture standards.
• Translate business activities into reusable service components for implementation by development teams.
• Created business requirements documents (BRD) and requirements specifications.
• Worked on creating a content management process by identifying the current process and implementing a new one based on the gap analysis.
• Develop Business process flows, activity diagrams, and use cases for the various scenarios.
• Integrating with SDFC for lead activity generated on the website, micro sites, flash pages etc...
• Worked and applied the principles of Content Management in this web based portal implementation.

Confidential

Business Solutions Consultant

Responsibilities:

• Re-engineered business, system processes that support cash and payment processing with alignment to operational controls to streamline workflow with less manual workarounds, fewer points of failures.
• Conduct JAD sessions and discovery sessions with the Stake holders /business users to define business requirements and provide technology characteristics of desired solution.
• Lead evaluation of COTS applications early from architecture point-of-view and provide guidance as to best practices and optimal configuration.
• Restructuring and Reengineering the cash and payment process around Bond Master and Cert Master (SunGard products).
• Reengineering and building a new interfaces to the Online investment accounting system SEI from Simulated Environments Incorporated to manage the bond issuers’ trust accounts
• Re-engineered the business process around settling of the transactions with Fed for ACH transactions.
• Analyzed the existing gaps between the between the BM/CM systems interface with Depository Trust Company for bond holder payments and create a new process which is more efficient and robust .
• Conduct feasibility study from the business, technical and system standpoint to document and comprehend the existing processes to implement the proposed solution.

Confidential

Senior Business Analyst

Responsibilities:

• Worked with Business owners to define the scope, vision and strategy for the proposed work.
• Conducted preliminary analysis and created a preferred vendor list with their capabilities and competency.
• Lead and conducted requirements sessions to elicit desired features and functionality from product owners, process owners and directors.
• Created and Transformed Business Requirements into software requirement specification (SRS) using MS Word and Rational Requisite Pro.
• Based on the requirement sessions mapped the business process for Individuals, Small Group, Large Group, and Medicare sales.
• Worked with Underwriting, sales, membership, Enrolment define and map their process flows.
• Spearheaded meetings and joint workshops to gather business requirements.

Confidential

Senior Business Analyst

Responsibilities:

• Worked with vendors, SME’s, Internal Project team, operations team to resolve issues regarding the Tran code mapping, posting types and provide analysis for the critical aspects.
• Creating end to end posting scenarios for the various transactions (Pin, Pin less, ATM, and Debit).
• Creating transaction flows (use cases), process flows for the various bank cut- off scenarios.
• Worked with the Subject Matter Experts (SMEs) to elicit information used in producing deliverables for the work stream.
• Worked with the vendors to define the various work flows and get it validated by the internal operations.
• Create process flows and swim lanes to identify the groups involved in the project to manage the deliverables and the responsibilities of the assigned task.

Confidential

E-Business Systems Consultant

Responsibilities:

• Responsible for automated underwriting, automated pricing, redundant credit and affiliate credit reissue applications.
• Create use cases and requirement artifacts for different Loan origination system (LOS) to upload files into the IL online application.
• Worked with development during design and code to ensure that the design met the business objectives, business needs and system requirements.
• Developed the test strategy, test cases and user acceptance test plans to ensure that requirements were adequately tested.
• Integrated an external credit score carding system into internal risk management system by identifying management requirements and implementing automatic information upload.
• Facilitated and managed sessions with a committee of SMEs from various business areas to include mortgage servicing, loan monitoring, and asset management.
• Analyzed user problems to include automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Transaction Management Services (TMS) is a business service provider of monetary transaction services that supports POS and Payments Systems Initiatives of Confidential . TMS provides a unified XML interface/abstraction layer for all real time monetary transactions. It allows the consolidation of systems and processes. Implemented Real-time and Memo Posting.
• Worked as a Project lead for TMS on Global Remittance(Express Send ) project acting as a liaison between client area, technical organization, and other affected areas by planning, conducting, and directing the analysis of complex business .
• Defining business rules, logic and flows for the posting of transactions based on the timing of the transactions, which would be eventually rolled on to the enterprise level for all the transactions coming into Confidential .
• Created Use Cases and Scenarios for all End of DAY, Next Business day Cut-Off transactions posting through TMS.
• Derived business requirements and create requirement specification including the use case specifications, business process scenarios.
• Identify and analyze XML data elements from the end to end perceptive to articulate the business needs and provide solutions accordingly.

Confidential

Business Analyst

Responsibilities:

• Analyzed the business, process and technical characteristics of strategic marketing programs from proposal through implementation and ongoing operations.
• Worked on defining various options based on the client needs, wed applications, online survey etc...
• Collaborate with client focused sales and strategy to refine proposals estimates and statement of work.
• Represent client requirements to the wider program team by forming close working relationships with primary internal customers performing quality analysis, data analysis, business analysis and technical architecture roles.
• Implemented Analytical CRM to design and execution of specific customer campaigns, cross-selling, up-selling, retention.

Confidential

Business Systems Analyst

Responsibilities:

• Analyzed, designed and tested new and existing systems and interfaces.
• Acquired and analyzed claims system’s software requirements encompassing end-users from multiple states.
• Analyzed, documented, verified and managed system change requests such as defects, enhancements and new features.
• Provided update to the test plans and Use cases.
• Designed, developed and managed automated test scripts and suites.
• Participated in the execution of the test plans and maintenance of test results.
• Created Query database-using SQL to verify browser interaction with the database.
• Participated in Design walk-through with stakeholders to baseline the business architecture.

Confidential, Fullerton

Software support Engineer

Responsibilities:

• Designed and developed a manufacturing estimating application catering to present market conditions which was a major step in automating a small scale manufacturing estimating department.
• Modeled, analyzed, designed and developed the Web-Based Intranet office Administration System.
• Developed an architectural model for College Administration System using Object Oriented Methodology.
• Developed a Staffing Plan, Scheduling Plan, Rate charts for Golden Garden Fruit Company.

Confidential

Software Engineer

Responsibilities:

• Was part of a team which built an electronic cases tracking system for the Confidential .
• Worked closely with users to help define system requirements and perform analysis.
• Work with Manager or Project Leader to develop and test business applications.