Business Systems Analyst Resume Chicago, Illinois - Hire IT People

SUMMARY:

Experienced Business Analyst and Certified Scrum Product Owner with expertise in Agile and Waterfall methodologies, user stories, acceptance tests, specification documentation, wireframes, use cases, non - functional requirements, quality assurance, training and development
Exceptional communication and presentation skills
Creative problem solver who rapidly adapts to changing demands, requirements, and environments

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, Illinois

Business Systems Analyst

Selected for first Agile team in department. As Product Owner of the team I maintain the product backlog, write user stories and acceptance tests, and participate in sprint testing.
Work with other departments to coordinate efforts and serve as main point of contact for the team.
Created product specifications, wireframes and use cases prior to moving to Agile methodology.
Served as Scrum Master for 1 year for a different team. Brought team back to traditional stand up format, coached new team members on Agile, and participated in Release Planning for 3 teams.
Helped move product to over 1,000,000 transactions a month.

Confidential, Wood Dale, Illinois

Business Analyst

Prioritized user requests according to highest impact and client concerns.
Created product specifications and developed use cases for all changes.
Designed improvements to systems that aided company in handling over 240% more claims with 320% increase in claims revenue in 3 year period.

Confidential, Chicago, Illinois

Law Firm Implementation Specialist

Confidential, Chicago, Illinois

Business Analyst

Reviewed product specifications and developed use cases for next generation product.
Increased customer satisfaction by creating more user functionality and reducing data entry and overall error rate.
Created and conducted on-site beta testing of software resulting in established process for determining viability of software in the customer’s shop, reducing implementation time, and saving the company $500,000.
Researched customer complaint and identified problem areas in order of importance. Coordinated effort to resolve all issues and maintained constant contact with customer and sales staff. Credited by District Sales Manager for saving the $30,000/year account.
Developed and conducted "Train the Trainer" course for new version of proprietary software in order to facilitate release of product. This resulted in increased revenue through product sales and customer retention.
Created refresher classes and materials for customer support staff resulting in fewer escalated calls and reduced call times.