SUMMARY:

• IT Software and Engineering Business Analyst, Business Process Management (BPM)
• Agile, SCRUM, Software Development Lifecycle (SDLC), RUP
• Analyze and model requirements for implementation of software COTS
• Define required end state ensuring IT Service Management (ITSM) delivery across user groups.
• Create, write Macro Map, swim lane processes, Business Requirements
• Create, write Business Cases
• Create, write Process and Procedures
• Create, write User Guides, User Manuals
• Create, write Applications Test Plans
• Document OSI levels one, two, and three of data centers, networks, and data flow diagrams
• Create, write White Papers, Proof of Concept, Sales Collaterals
• Write Request For Proposals (RFP), Bids, SOW’s, Proposals, Vendor SLA Contracts
• Provide modeling structures to business SME(s) ensuring changes deliver expected functionality to the business and customers.
• Plan and document ITSM software services; requirements, dependencies, design build, test, verification, deployment.
• Apply data modeling techniques using MSWord, VISO, and other tools:
• Glossaries
• Entity Relationship Diagrams (ERD)
• System context boundary diagrams identifying all impacted business stakeholders
• Data dictionary modeling
• Data maps between systems
• Implement Web Based Cloud Computing Systems, SaaS, Web Portals.
• Implement - Integrate COTS - Customize Applications via Vendor Management.
• System Conversions-ETL-Mainframe Implementation.
• Client interaction and business acumen to understand client’s business environment, requirements, process improvements and training.
• Author Proposals and Request For Proposals (RFPs), Proposal project coordination
• Author and write detailed instruction SOPs to achieve uniformity of specific functions(s)
• Author, coordinate, document, business Process & Procedures that fulfill companies unified documentation methodology per SharePoint.

COMPUTER ENVIRONMENTS- EXPERIENCE:

Desktop Applications: Microsoft MSOffice 2013, Windows 2013, Windows XP, MS Word, MS Project, PowerPoint, Adobe Photoshop, Clear Quest, Clear Case, RequisitePro, Excel, SourceSafe, SharePoint, PlanView, Lotus Notes, MS Exchange/Outlook, Web browsers, Internet/Web base applications, Windows, MacSchedule, MacProject, Frame Maker, PageMaker, QuarkXPress, SnagIt, Visio, Filemaker, BrioQuery, Adobe.

Methods: RUP methodology; Inception, Elaboration, Construction and Transition, Structured Analysis methodology, PMI Project methodology; Initiation, Planning, Execution, Control, Closing. SDLC Water-fall-Reiterative phases: Business and Functional Requirements, System-Detailed Design, Development, Test, Deployment-Implementation, Training and MaintenanceIT Service Management (ITSM), organizations Sarbanes Oxley procedures, ITIL Foundation: Strategy, Design, Transition, Operations, Continual Service Improvement (CSI); Corporate Governance, Business Governance-IT Governance.

Technology Environments: Data centers, Citrix Delivery, Citrix Cloud and Citrix Online Services, Web-based applications-Java scripts, SAAS applications, WebLogic Portal, LINEX, .NET, PL/SQL, MySQL, C and C++, CGI-Java-HTML, XML, J2EE, Internet-Web development, Internet designed applications, Client-server, Three-tier-architecture, Legacy IBM, Legacy Honeywell Bull, Legacy MVS, Legacy VM, Pyramid, Solaris-Sun Unix servers, Sun Sparc internet servers-workstations, SQL/.NET File Servers, Oracle database model, Apple Macintosh/Quadro, Xerox ViewPoint-6085 Workstations. support large, national sales force

WORK HISTORY:

Confidential, Denver, CO

Data Center BA

Responsibilities:

• Project teams nationwide, of seven to 15 members. Manage deliverables across four time zones.
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• Plan, prepare, organize, capture and model business and data center engineering processes.
• Diagram OSI level one and two, data center HVAC space, power, and A/C.
• Develop glossaries and system context boundary diagrams identifying all impacted business stakeholders.
• Partner with internal customers across various Business Units (BU’s) to capture and document their requirements.
• Interview engineering experts, such as infrastructure design mechanics and electricians, to elicit essential technical content.

Confidential, Denver, CO

Sr. Software Business Analyst

Responsibilities:

• Project teams nationwide, of seven to 33 members. Manage deliverables across four time zones.
• Schedule, track, and report, R&D Tax Credit Report deliverables to Deloitte team. Manage work requests amongst multiple client engagement teams.
• Research, translate, and, author project glossaries and progressive software development project activities around: custom development, systems integration; and COTS product installations from vendor-third parties-open source. R&D Tax Credit Reports included systems integration activities for all IT enterprise areas.
• Team-up with Deloitte Software Developers to correctly capture the technical development activities of the SME clients, in the Tax Credit Reports, in order to Qualify the many software development R&D projects.
• Capture, research, and author clients’ required project goals, technical uncertainties (TU), the process of experimentation (POE), TU alternatives, and, the selection process of the alternatives, in order to accurately fulfill IRS Tax Code requirements. In partnership with team members, ensure correct qualifications of product installation custom development and systems integration particularly for Commercial Off the Shelf (COTS) installations.
• Ensure the capture and researched narrative in Reports’ provide technical risk; complexity, scalability, new functions versus arbitrary performance, latency, sequencing, synchronization, data models, data structures, data staleness, distributed and parallel processing, real time environments, complicated caching, complex search techniques, multiple distributed locations, incompatible application program interfaces (APIs), and other similar technical factors.
• Research and author, in the Reports, the technical challenge difficulties and any differentiators of the problem from the typical version of the projects to ensure the Reports viability with IRS agent audits.
• Used MS Word 2012, Windows 2013, Visio, Excel, Adobe Photoshop, PDF, MS Outlook Exchange, and other internal Deloitte platforms.

Confidential, Denver, CO

Business Analyst

Responsibilities:

• Project teams of seven to 25 team members.
• Identify and standardize work processes across IT and business enterprises.
• Plan, prepare, organize, capture and model business and engineering processes.
• Organize and author documents around new applications, User Guides, Technical Help Desk Guide for global work force.
• Apply data modeling techniques:
• Glossaries
• Entity Relationship Diagrams (ERD)
• System context diagrams
• Data dictionaries
• Data maps

Confidential, Denver, CO

Business Analyst

Responsibilities:

• Scope and budget of projects between $0.5 million and $10 million.
• Project teams of four to 25 team members.
• Identify a BPM Macro Map and then decompose, only as needed, the businesses' processes within certain IT applications:
• Process Discovery
• Process Modeling
• Process Analysis
• Process Redesign
• Continuous Improvement
• Organize and author glossaries, and, documents around new, and, to be implemented applications User Guides, and, Technical Help Desk Guides for global work force. This included Guides for IT support staff that manage and administer Active Directory access across the enterprise and non-technical end users. To achieve these Guides worked closely with application SME's and application vendors.
• Documented oil and gas application service guide software deliverables: SolArc SNG, WellView, Quorum Land Suite (QLS), Merrick Carte, Merrick Systems Security, Merrick eVIN Laptop, Merrick DTS Activity Log View, GeoGraphix, Compliance Tracking, and many others.
• Manage SharePoint document library.
• Team with company experts; plant engineers, chemical engineers, mechanical engineers, data center architects and developers, GIS geodatabase engineers, geotechnicians, and more.
• Proactively manage documents; check-in and check-out to internal and external contractors for revisions. Set-up file locations of current documents, and maintain version controls.
• Diagram system context boundary diagrams identifying all impacted business stakeholders

Confidential, Denver, CO

IT Business Analyst

Responsibilities:

• Identify and write hardware and software orders; EMC vblock, Oracle RAC’s, HP blade servers, SAN storage, VPN appliances, VMware, Redhat, for cloud data centers and in support of Hadoop big data.
• Diagram data center environments using Visio. Write documentation using MSOffice Suite of tools.
• Write Scope of Work (SOW) for portfolio’s forecasting, financial oversight, scope, schedule, cost, and release into production.
• For primary project funding, > $500K, collaborate with Operations Data Center management and vendors to write SOW. Obtain SOW approval.
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• Strategize and partner with Operations Data Center management and vendors to fund, source and identify SME resources from Global Business Group.
• Assist with capital and labor expense Capitalization Survey.
• Validate IT project alignment and technology strategy.
• Feed project request volume to Demand Management for project alignment with technology strategy.
• Document and manage doc library of deliverables for portfolio infrastructure projects.
• Support cross-functional communications globally for all business line portfolios.
• Collaborate with SME’s, business and IT leadership to engineer a technology vision to achieve business goals.
• Document estimates, scope, and designs of Network and Communications company expansions in Europe, South America, Mid-East, Africa, Japan.

Confidential, Denver, CO

Sr. Technical Writer

Responsibilities:

• Write application process and step-by-step procedures.
• Author and write software User Guides for various systems for audience of GIS engineers, admin staff, customer support, and management.
• Using SnagIt, Visio, MS Project and MSWord, create and document schedules and project deliverables.

Confidential, Denver, CO

IT Business Analyst

Responsibilities:

• Research and write data center engineering Change Requests, Business Process & Procedures, Statement Of Work, Scope Of Work, Proposals, Requests for Proposals, PowerPoint Presentations, VISO Diagrams and edit photos and images in Adobe Photoshop.
• Ensure the automated performance monitoring software and licenses are current. Update financials as to current annual fees on monitoring software on all servers within data centers.
• Research and document correct monitoring of cloud data centers:
• Power consumption
• Network traffic
• Storage capacity
• Server utilization
• Application utilization
• Web security
• Define the required end state to ensure IT Service Management (ITSM) delivery across user groups.
• Identify and write other Change Request solutions for consideration by IT and the business via business process, data, use case, and low-tech prototypes.

Confidential, Denver, CO

Sr. Business Analyst

Responsibilities:

• Document IT project controls for deployment and closeout of data converted systems.
• Collaborate with stakeholders to elicit requirements.
• Plan, manage, and communicate requirements across the enterprise.
• Customize and deploy permit reporting COTS application system and build portal to Federal regulatory agency. In partnership with team members, ensure correct qualifications of product installation custom development and systems integration for the Commercial Off the Shelf (COTS) installations.
• Analyze and write use cases for new COTS data management system for permits, certifications and other outputs:
• Permitting Applications- Notice of Intent to Transfer; Amendment; Change of Contact; and Termination
• Reporting Forms- Annual Reports; Discharge Monitoring Reports for Mobile Sites; and Self-Reporting Forms for all Categories of Discharges
• Renewal packets for Storm water Light Industry Certifications
• Construction Dewatering Certifications
• Individual Permits, Certifications
• Identify changes to business elements and create:
• Process model(s) for new acceptable process flows.
• Data model to ensure the availability of the correct information to the Federal government and State end users.
• Use case model to ensure end user-actors successfully interact with the information.
• Model requirements.
• Extensive client interaction and liaison between multiple business units and IT development staff.