SUMMARY:

• A Solutions - driven Business Analyst with experience in leading cross-functional teams in the development, documentation and delivery of process innovations driving the business goals. Seeking opportunities to transform company practices into fresh, cost-effective solutions leading to operations that are more efficient.
• With more than 9 years of industry experience in the Pharmaceutical Manufacturing domain and Business Intelligence Systems providing client engagement, project management, business analysis and solution design. I have extensive experience working with multicultural teams and environments spread across geographies (US, Asia and Europe). I expertise in team management spread across geographies and in sizes ranging from 2 - 20 associates.
• My career path has taken me through a blend of experiences in the software development life cycle (SDLC), support & maintenance, project delivery and leadership. I have been in varied critical roles like Project Manager, Business Analyst, Project Lead Developer and Support executive both at onsite and offshore locations during my experience tenure and was involved in direct client interaction on all assignments.
• I am eager to work in a business analyst’s role that would allow me to interact with the business to leverage my capabilities and add value in defining formalized business processes for successful execution.
• As Project Manager/ Business Analyst in Tata Consultancy Services working with Eli Lilly and Company, I manage the overall IT structure of the team and planning the details of the Project, my responsibilities have included the following:
• Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems
• Communicated regularly with stakeholders regarding pertinent IT activities
• Communicated updates, service times and usage best practices throughout the company
• Confirmed effectiveness of solutions by interacting with user base and understanding their challenges
• Defined and implemented disaster recovery and backup procedures for systems managed by the team
• Defined delivery and support plans for implementing appropriate information technologies
• Developed and implemented all IT policies and procedures
• Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating the allocation of resources.
• Established and managed to budget comprising ongoing operations and upgrades to systems
• Kept up to date on industry developments and best practices
• Maintained quality of service by establishing and managing to organizational standards
• Maintained staff by recruiting, selecting and training associates
• Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management
• Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review
• Managed large data imported initiatives for new and existing customers
• Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements
• Oversaw provision of end-user services, including help desk and technical support services
• Provided proactive analysis of key metrics, project milestones, and departmental priorities
• Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments
• Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements

BUSINESS/T ECHNICAL STR ENGTHS:

Query Languages: SQL, PL/SQL

Query Tools: TOAD, SQL Builder

Databases: Oracle 10g/11g/12, Netezza

Tools: of the BA trade M ic ros oft W o rd, Advanced M ic ros oft Ex c el (VLOOKUP, ODBC, Pivot Table, Charts, etc.), M ic ros oft Vis io (Process Flow diagrams, Sequence Diagrams, Use Case diagrams), Ado be Photo shop.

Technology Experience: UNIX, LINUX, PL/SQL, Oracle 12

Software Tools: Informatica, TOAD, TFS 2010, MPP, VISIO, Excel, CITRIX, Quality Center, Remedy, Service Now, TABLEAU.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Worked as the Key Business Analyst who interfaced between the technical team and the Business Team.
• I was responsible for defining the overall structure of the system. I was also acting as project manager, overseeing IT assignments that are aimed at improving the business, and ensuring all parts of the project run smoothly.
• Worked with team to produce a technical specification for custom development.
• Produce a detailed technical design document to match the solution design specifications
• Managed multiple development designs and projects to meet project and customer required time lines.

Confidential

Technologies used: TFS, MPP

Project Manager

Responsibilities:

• Worked for Confidential as a Project Manager. I was responsible for defining the overall structure of the system. I was acting as project manager, overseeing IT assignments that are aimed at improving the business, and ensuring all parts of the project run smoothly.
• Worked with team to produce a technical specification for custom development and systems integration requirements
• Produce a detailed technical design document to match the solution design specifications
• Completed the custom development and quality assurance efforts for custom work
• Participate and lead, when needed, the project meetings with the customer
• Managed multiple development designs and projects to meet project and customer required time lines.
• Provided Customer Training as required
• Participated in internal projects as required

Confidential

Technologies used: Informatica, Business Objects, Oracle, Linux, XML, TFS 2010

Project Lead

Responsibilities:

• Worked for Confidential as a Technical Project Lead. I was responsible for defining the overall structure of the system. I was acting as project manager, overseeing IT assignments that are aimed at improving the business, and ensuring all parts of the project run smoothly.
• Worked with team to produce a technical specification for custom development and systems integration requirements
• Produce a detailed technical design document to match the solution design specifications
• Completed the custom development and quality assurance efforts for custom work
• Participate and lead, when needed, the project meetings with the customer
• Managed multiple development designs and projects to meet project and customer required time lines.
• Provided Customer Training as required
• Participated in internal projects as required

Confidential

Technologies used: Informatica, Oracle, Linux

Technical Lead/LIMS SME

Responsibilities:

• Worked with team to produce a technical specification for custom development and systems integration requirements
• I also managed the coordination with the customer’s operations team for efficient, fast and error free deployments.
• Excellent communication, collaboration and team leading skills, with demonstrated ability to mentor and coach team members.
• Prepared project schedule using Microsoft Project planning
• Involved in core code and Design development.

Confidential

Technologies used: Informatica, Business Objects, Oracle, Linux, UNIX, Cots Applications.

Module Lead

Responsibilities:

• Worked with team to produce a technical specification for custom development and systems integration requirements, enhancements and streamlining.
• I also managed the coordination with the customer’s operations team for efficient, fast and error free deployments and issue resolution.
• Excellent communication, collaboration and team leading skills, with demonstrated ability to mentor and coach team members.
• Prepared project schedule using Microsoft Project planning