SUMMARY:

• Business Analyst possessing approximately six years’ experience working cooperatively with federal and commercial clients to ensure they achieve their goals and expectations by becoming more efficient and effective in their daily operations and optimize their firm’s profitability. I excel at problem solving and getting to the core of the problem, providing Business Process Reengineering (BPR) skills to reassess the firm’s current processes and recommend streamlined and value - added future state by analyzing current data. I hold strong experience in forging collaborative partnerships with key decision makers within government, corporate and foundation organizations. I am also an active member of International Institute of Business Analysis (IIBA).

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

• Responsible for professional services needed to fully and successfully implement the entellitrak CVCMS solution; including Project Management, Requirements Definition and Refinement, Configuration, Testing, Data Migration, System Integration, Training and Documentation.
• Interfaced with business stakeholders and development team for defining solution, completing high level and detailed design.
• Drive design sessions and discussions with application leads and developers. Responsible for presentation and approval of final design.
• Act as a main escalation point of contact for any testing issues that need to be funneled to application SMEs and developers.
• Conduct weekly requirements elaboration meetings with key stakeholders to understand all functional and non-functional requirements.
• Responsible for translating all functional requirements into user stories and tasks for developers for configuration to suit the requirements, and user interfaces specific to Crime Victims Program’s business needs.
• Responsible for weekly status reports, monthly status reports, end-of-sprint reports, and schedule reconciliation.
• Responsible for ensuring entellitrak integrates with L&I’s medical billing payment system (BPS), Accounts Receivable Information System (ARIS), Debt Tracking System (DTS), and Document Management System (IDM).
• Collaborate with QA team to develop test scenarios, test plans and validate test results.
• Responsible for coordinating deployments with application leads and key stakeholders.
• Responsible for all documentation related to requirements, system design, data migration, testing and deployments.
• Responsible for end-to-end case management and incident reporting capabilities for Judicial Actions for USN and USMC.
• Conducted scope management, requirements validation, scope validation and control.
• Responsible for requirements analysis and crafting business process documentations and tasks to guide developers and satisfy end user needs.
• Conducted weekly requirements elaboration sessions with end users to refine and improve business and system processes.
• Responsible for replacement of the CLEOC and CMS systems, as well as the data migration of all legacy data from those systems into the NJIS database.
• Conducted daily scrum meetings to go over completed items, address any blockers, and raise any risks to the higher management.
• Responsible for ensuring data feed to and from Judicial Actions to other NJIS communities using entellitrak such as Incidents, Investigations, Command Actions and Corrections was successfully mapped and all the appropriate functional mechanisms for data transfers were successfully implemented
• Responsible for ensuring all deliverables and sprints were on schedule.
• Collaborated with functional managers and SMEs for the development of SDLC timelines, supervised timelines are met within the various stages of the SDLC lifecycle from design, development, testing, approval, to deployment.
• Responsible for requirements analysis and software lifecycle documentation, and crafting business process descriptions to guide developers and satisfy end user desires.
• Proactively communicated and collaborated with external customers, and internal application engineers to analyze information needs and functional requirements, and deliver artifacts such as Requirements Documents and Specs.
• Acted as the project expert regarding: requirements elicitation, requirements analysis and management, documenting requirements for iterative development, and the communication of business needs.
• Responsible for understanding the current state of the client organization while at the same time, tracking to the vision of where a client organization wants to be. (As is/to be). Developed that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectives.
• Worked independently with end users to define concepts, and under the direction of project manager
• Served as the conduit between the customer community, and the software development team to achieve successful project functionality.

Confidential

Business Systems Analyst

• Worked with business and systems representatives to understand requirements and priorities and ensured that software development work is appropriately aligned
• Involved in the meeting with Business Process Owners, Subject Matter Experts and Primary stakeholders for Requirement gathering and business process mapping in Definition Stage
• Interviewed stakeholders and validate “Current State” and “Future State” business and system processes; and developed business process flows using Business Process Modeling Notation (BPMN)
• Organized JAD session and 1-on-1 session with key stakeholders and operations managers to identify business needs, rules and requirements
• Assisted in managing the Project Link on the collaborative tool
• Gathered and documented Business Requirements document (BRD), Functional and Non- functional Requirements (FRD)
• Coordinated and facilitated Business Process Flows, Requirements Reviews and Design Review meetings, approvals and sign offs
• Used SQL to run queries and extract data; and manipulate test data in QA environment for testing
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system
• Provided Daily Production support
• Conducted bug triages, and analyzed further enhancements
• Created and Validated Test Cases for each Release

Confidential

Business Analyst/Consultant

• Supported BPR activities by analyzing existing “as-is” processes, participated in Program Group process mapping efforts through note taking and process map capture during both live events (charette sessions) and LiveMeeting (DCO) sessions
• Worked with IT PMO/Systems Specialists/Data Team/Training Team to define impacts of new business requirements and to integrate new requirements into existing Housing and Cost Accounting processes
• Participated in design sessions and subject matter experts meet to validate the ‘to be’ processes and record process requirements for the IT team for the system development and implementation by documenting the business and functional requirements, business rules in a Design document
• Supported performing business process redesign functions by developing publications such as standard operating procedures (SOPs) and quick reference guides
• Developed and maintained Business Process Models using MS Visio
• Created and documented issues/risk in a risk register and instigated the actions to reduce the probability and potential impact of risks and discuss options with the team for risk mitigation
• Assessed impacts of business process reengineering efforts and policy changes on existing client Air Force Instructions, handbooks, pamphlets and other guidance, and propose, coordinate and execute updates as necessary
• Created and distributed meeting agendas, prepared meeting minutes and meeting presentation documents
• Analyzed and built Return on Investment (ROI) to Air Force Housing branch with the proper implementation of eMHby developing metrics and Key Performance Indicators (KPI) reports for the client

Confidential

Program Analyst

• Led an evaluation planning process by identifying intended outcomes, indicators, key audiences, strategies, activities, outputs, and data collection methods
• Facilitated program planning consultations with public affairs staff members, non-profits staff members, U.S. Diplomatic senior leadership, sponsors, media team by delivering work plans, action memos, and comprehensive meetings notes
• Conducted all phases of comprehensive process and outcome evaluations for foundation, U.S government, and nonprofit partners - created specific program models, evaluation plans, and data collection tools (including surveys, interview protocols, and focus groups); conducted interviews, site visits, surveys, and focus groups with multiple stakeholders. Analyzed and wrote evaluation reports featuring key findings, conclusions, and recommendations
• Analyzed event objective to develop and manage program budgets, work products, and relations with key stakeholders
• Collaborated with cross functional teams (design, print, procurement, security and media) to develop effective program marketing strategies; designed new marketing tools (social media presence such as Facebook, Twitter) to attract youth audiences, leading to increased youth attendance and media coverage
• Built strategic partnerships and collaborated with local agencies, sponsors, donors like Pepsi, RedBull, Lays, Sahara, ITC, Smirnoff and non-governmental organizations like Cancer Foundation of India, Bengal Chamber of Commerce, Save the Children and Mother Teresa’s House to develop outreach and fundraising events