SUMMARY:

Combine analytical skills with technical acumen to lead business systems analysis efforts for large - scale telecommunication implementation and provisioning projects. Liaise with key stakeholders to elicit detailed business requirements, translate into functional and technical specifications, and convey information to developers and other technical teams. Develop robust test plans and comprehensive test cases to verify solutions meet all requirements and fulfill user needs. Work closely with project managers to coordinate project plans and ensure on-time, in-scope delivery.

Core Competencies:

• Business Process, Data & Systems Mapping
• As-is & To-be Process Definition/Documentation
• Cross-functional Project Team Collaboration
• Test Case/Test Plan Development & Execution
• JAD Sessions Coordination & Facilitation
• Software/System Development Life Cycle (SDLC)
• Process Streamlining & Standardization
• Agile, Waterfall, RUP, PMI Methodologies

PROFESSIONAL EXPERIENCE:

Confidential, Middletown, NJ

Business Systems Analyst - Infrastructure

• Eliminated conflicts between business units and between business and IT by translating strategic business needs into functional requirements for user interfaces and workflows.
• Cultivated lasting relationship with clients and served as valuable resource throughout the project and software/system development life cycle; conducted JAD sessions to review and resolve open issues.
• Gathered all necessary information to develop an in-depth understanding of as-is and to-be processes, user needs, and client needs for all impacted business areas; created and integrated business process flow diagrams to demonstrate end-to-end process.
• Played key role in design of Identity and Access Management (I&AM) solution by documenting business and functional issues, including security roles and access requirements.
• Drove measurable costs savings by delivering 27 projects to simplify and streamline service delivery business operations (eliminated 74 FTEs), as well as to create product-agnostic, unified, end-to-end testing platform with client self-service capabilities (eliminated 38 FTEs).
• Enabled $23.8M cost avoidance and $14M operational savings through project that delivered federated GUI for ethernet, along with operational efficiencies.
• Reduced licensing costs by $200K annually with implementation of Enterprise Mobility Managed Services (EMMS) Migration project.
• Saved $5.2M through delivery of multiple Automation Quick Hit projects.

Confidential, Middletown, NJ

Business Systems Analyst - Infrastructure

• Spearheaded research and analysis of Network Management Technical Plan (NMTP), assisted stakeholders with feasibility studies and prototypes to justify funding, developed system and business requirements for testing and project teams, and created and executed test data and test cases.
• Executed security research and analysis for enterprise business cybersecurity computing systems and network infrastructure; coordinated vulnerability testing with multidisciplinary teams.
• Facilitated testing of OSS domain within BSS to support telecommunication services, including service fulfillment systems (inventory management, service design, order entry), service assurance systems (fault and performance, trouble ticketing, network management systems), and service delivery systems (VOIP, VoLTE, Ethernet, cloud, MIS, Web, VOD, mobile, Confidential &T IaaS / SaaS / PaaS, IT business intelligence systems).
• Verified IT business intelligence solutions for customer system applications (CRM, SFA, supply chain, help desk, store service operations accessed via Confidential &T BI dashboards) on Mobile Enterprise Applications Platform (MEAP) met business, architecture & systems, and design requirements and ITIL standards.
• Delivered 14 managed services projects (17 in flight), four technical field services projects (eight in flight), and two IP migration projects (eight in flight) with combined savings of almost $70M.

Confidential, Piscataway, NJ

Business Systems Analyst

• Effectively managed communication between multiple cross-functional, geographically dispersed technical teams, business stakeholders, and third-party suppliers, including conveying technical and system specifications, providing analytical direction, and ensuring adherence with all project requirements.
• Generated status reports and presented updates to project team, stakeholders, and senior managers leveraging well-honed communication skills to convey complex information succinctly.
• Transformed 2.5M disparate notifications into unified and enriched messages; contributed to successful migration of 73 applications to cloud/Linux environment; and supported Domain 2.0 project to enable system to manage 67 petabytes of traffic daily.

Confidential, Edison, NJ

Business Systems Analyst

• Designed and selected access method into BT Global MPLS product (POPs, carriers, ICBs, customer service distribution across access links).

Confidential, Piscataway, NJ

Business Systems Engineer

• Boosted bottom line and increased customer retention by performing technical data gathering and validation, order entry, assessment, technical evaluation, technical troubleshooting, project management, problem solving, and application test and turn-up of Networks Services, such as Ethernet, High Speed Internet, Dedicated Internet Access, VPN, FlexWare SD-WAN, and WiFi.
• Slashed cycle time by 20% by documenting and streamlining existing enablement processes.
• Served as lead project implementation manager for Confidential first Center of Excellence (COE) VoIP under agreed-upon Service Level Agreement (SLA), which resulted in 70% decrease in customer phone costs.
• Created complex switch and router configurations, conducted troubleshooting, and performed root cause analysis for services test and turn up.
• Successfully implemented Cisco 1841, 2821, 3845, 7403 and 10000 series routers, 2950 switches, HSRP, BGP, MPLS, Ethernet, and NAT technologies/equipment.

TECHNICAL SKILLS:

Applications/Tools: Network Sniffers, Cisco Works, HP Open View

Network Management: Inventory Management, Configuration Management, Fault Management, IP Network Address Management, Performance Management

Project Management: JIRA 7.0, Confluence 6.1, Enterprise Architect 12, StarUML 2, XMLSpy 2017, MS Visio 2013, MS Project 2016, MS SQL Server 2014, Visual Studio 2013, MS Office 2013 and 365, Windows SharePoint 3.0, MS Team Foundation Server 2013, HipChat Server 2.2, VidyoDesktop 3.6

Data Center Infrastructure: Blade Center Design, Data Warehouse Design, E-business/Web Hosting Design, Global IP Design/Engineering/Support, IVR Infrastructure Design, SOA (Plug & Play) and Engineering

Database Technologies: MySQL, Oracle 8i, DB2, MYSQL, MS Access

Programming & Scripting: Understand UNIX, Linux, C, Java, Python, Perl

Web Services: REST, SOAP, XML

OSS: AMATPS (Customer Billing), CSOBS (Automation for Services Orders), EADAS (Traffic Usage, Network Management, Routing Controls) SCCS (Operation, Maintenance, Provisioning) SES (Quality Control) TIRKS (Inventory Control)

BSS: Order Management (Order Status, Fallout, Provisioning, Orchestration, Decomposition), Product Management (Offerings, Product Development, Sales and Management of Products, Bundles for Businesses and Mass Market Consumers) Customer Management (Customer Relationships), Revenue Management (Billing, Charging, Settlements)

Protocols: TCP/IP, v4/v6, MPLS, BGP, OSPF, GMPLS, RIP, IGRP, EIGRP

Virtualization, Storage, CDN: CDM, Grid, SAN, BIG Data, Voice, Video, and App Technology Circuit (VoIP, IVR, SIP, PRI, IMS, AIN, Came), Cloud (Public, Private, Hybrid, SaaS)

Wireless Technology: 3GPP, Wi-Fi, WiMAX, Antennas, Amplifiers, Base Stations, Propagation, Electrical Engineering, Interference, Spectrum