EXPERTISE AREA:

• Professional Scrum Product Owner Professional Scrum Master Business Requirements
• Process Mapping
• Testing and UAT Reporting and Analytics
• Change Management E - Commerce
• User Stories and Use Cases Mentoring and Training Visio, Word, Excel, PowerPoint
• Process Improvement Usability Agile

RELATED EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

• Elicited and documented user stories and other requirements for an e-Commerce solution for Confidential .
• Facilitated interviews with representatives from IT, Marketing, Pricing, Sales and Customer Support.
• Incorporated findings of Fusion’s technical, e-commerce and user experience experts into the final deliverable, which included user stories, wireframes, flow diagrams, usability requirements and technical requirements.
• Worked with business representatives to create user stories and other requirements for various projects at a specialty finance company.
• Coordinated the work of a team that included key stakeholders, subject matter experts, IT and multiple vendors.
• Partnered with the Recovery department and lT to design process improvements and automation to dramatically increase efficiency and accuracy with the goal of doubling collections.
• Documented requirements in the form of user stories, business process diagrams, and data flow requirements for Purchasing, Credit, and Collections and Recovery.
• Participated in all Sprint Planning, Sprint Reviews and Retrospectives.
• Coordinated user acceptance testing.
• Participated in prioritization and sequencing of the product backlog.

Senior Business

Confidential

Responsibilities:

• Conducted interviews with senior management and others regarding current issues and future strategy for data and analytics for commercial loans at First Financial Bank. Documented results in the form on data matrixes, flow charts and Word documents.
• Elicited and defined business requirements for key reports for the Confidential medical settlement for Garretson Resolution Company.
• Led requirements gathering meetings with stakeholders and subject matter experts.
• Created a data dictionary for reporting of the Confidential medical settlement.
• Recommended workflow to ensure timeliness and accuracy of reports.
• Documented as-is and to-be processes for correspondence to claimants and recommended process improvements.
• Gathered and documented requirements for a Medical Record Review interface which extracted files from an ftp site, transferred them to medical reviewers for processing and generated claimant medical review summary files.
• Made sure that correspondence and reports were in compliance with HIPAA requirements.

Senior Consultant

Confidential

Responsibilities:

• Discovered and documented business needs and configuration requirements for an implementation of Confidential involving approximately 600 users at three pharmaceutical manufacturing and packaging plants in the US and Ireland.
• Partnered with the vendor, payroll administrators, IT, and HR management in the US and Ireland.
• Created as-is and to-be Visio diagrams, use cases, business rules, and user acceptance test plans.
• Worked with the vendor and the clients to ensure that the requirements were in compliance with US and EU regulations.

Senior Consultant

Confidential

Responsibilities:

• Formulated and documented employee data security guidelines and processes.
• Recommended process improvements and created a set of guidelines to clarify data security issues for business users.
• Lead the discovery phase of a project to create a new headquarters division to better align with Confidential 's long-term strategy.
• Defined business and system scope and objectives through interviews with business and technical subject matter experts.
• Documented current and future state and change management issues.
• Performed a detailed assessment of a major Confidential call center.
• Made recommendations for process improvements to Confidential senior human resources management that allowed them to cut the number of temporary workers by two thirds while also improving quality and customer satisfaction.

Senior Consultant

Confidential

Responsibilities:

• Responsible for requirements, test plans, communication plans, training, and project planning for the enterprise-wide implementation of a new common review date for over 3,000 employees in over 20 Confidential divisions.
• The key deliverable was a web-based application on the company intranet to facilitate proration of pay and update payroll and other relevant databases.
• Worked closely with the head of Confidential ’s Corporate Compensation Department and with HR departments in retail divisions and Manufacturing.

Part-Time Consultant

Confidential

Responsibilities:

• Analyzed business processes and client data, developed marketing materials, and wrote manuals for employee processes to improve the efficiency and profitability of a local financial planning office.

Business Analyst

Confidential

Responsibilities:

• Documented business requirements including use cases, process flows and data analysis for the implementation of a new Confidential HRIS system.
• Discovered numerous data validity issues, preventing significant problems with data integrity and potential legal liability.
• Oversaw the integration of vendor systems for employment applications and background checks, which are used by over 300,000 job applicants and HR users each year. Partnered with Human Resources, Risk Management and Legal in twenty different divisions to manage business process changes and coordinate training.
• Wrote functional and non-functional requirements, business rules and use cases for Confidential 's web-based employment application interface.
• Delivered presentations to senior management highlighting the changes.
• Coordinated the project schedule and training for all Confidential divisions nationwide.
• Created the business case, developed the project Confidential, created a project plan and outlined the technical resource requirements needed for Confidential 's Tollgate process for a project to centralize and web-enable data mainframe POS data for greater usability and savings in time and cost.
• Developed the business requirements, use cases, test cases and user guide.

Consultant

Confidential

Responsibilities:

• Elicited and documented requirements in the form of use cases, business rules, non-functional requirements, entity relationship diagrams, swim lane diagrams and wireframes.
• Trained and mentored CFC business analysts in project and requirements gathering methodologies including use cases, functional and non-functional requirements and wireframes.