SUMMARY:

20 year veteran Staff Augmentation Contractor with 30 years total experience; Senior IT professional with Enterprise Architect (TOGAF 9.1), Business Analyst, Business Process, Solutions Strategies, Compliance, and Project Management skills in multiple industries. Extensive project methodology experience. Functional requirement specs, tech specs, and non - functional specs as well, all individually testable. Use cases and user stories. COTS requirements development and selection. Software as a Solution projects; data analysis against large datasets / files, and planning and strategy development.

TECHNICAL SKILLS:

State Exchange, Health Care Exchange, Affordable Care Act, Obamacare, Colorado Exchange, Connect for Health Colorado, Benefits, Enrollment, Contract Production, Membership Administrations, Business Process Modeling, Enterprise Architecture, Zachman Framework, BPM, Business Process Re-engineering, BPR, Business Architect, Business Analyst, Business Analysis, Sarbanes-Oxley, Sarbox, workflow, data flow, data model, database, data warehouse, object oriented analysis, OOA, RAD, JAD, requirements gathering, identity management, authentication, requirements definition, requirements traceablity matrix (RTM), validation, CaliberRM, DOORS, iterative development, compliance, corporate governance, validation, 21CFR, cGMP, ADA, EPA, OSHA, best practices, disability, STD, FMLA, Workmen’s Comp, audit, legacy systems, project management, PMI, PMBOK, SDLC, Summit D, Primavera, ReqPro, ClearQuest, ClearCase, Workbench, MS Project, Visio, Erwin, RUP, Oracle 11i, Sysadmin, Oracle Workflow, install, patch, upgrade, Multi-org, SQL, PL/SQL, Unix, Use Cases, data transformations, state transitions, Kimball Methodology, Casewise Corporate Modeler, Telelogic, Popkin, System Architect, PDL, Process Design Labs, Rummler, Quality Assurance, QA, procedures, SOP, code review, testing, Planview, CMM, TQM, ISO 9000, Strategizer, Site Server, Windows, Office Suite, NT, Travelers Project Management Methodology (TPMM), Visio, healthcare, insurance, claims processing, provider quality, physician outcomes, provider network, manufacturing, pharma, preclinical, banking, telecommunications, small appliance, supervisory skills, strategy development, Lotus Notes, infrastructure, inventory, vendor, lead-time, GIS, MapInfo, Arcview, client server, mainframe, IBM, SAS, AS400, BPCS, ERP, Hogan, JD Edwards, budget, variance, financial modeling, forecasting, Asset/Liability, interest sensitivity, CMMi, Documentum, LiveLink, Atlassian, JIRA, PeopleSoft HR, Oracle HR, Autonomy, Verity, Convera, security systems, demographics, litigation, scanning, imaging, UIM, unemployment insurance, French, German

PROFESSIONAL EXPERIENCE:

Confidential, Warren, NJ

Business Analyst

Responsibilities:

• Assessed work and data flows within internal Bio-Assay and Chem-Assay labs, to identify workflow improvement opportunities
• Modeled processes and data flows for major categories of assay types to identify pain points
• Produced a solution strategy document for workflow improvement, including categorizing tasks and recommending priorities

Environment: MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, SharePoint, PowerPoint; SDLC, LMS, ELN, requirements, traceability, solutions strategy

Confidential, Berkeley Heights, NJ

Requirements BA

Responsibilities:

• Modeling work and management processes at Confidential 's Confidential, to be used for identification of user requirements for development of a new LIMS
• Facilitated group process reviews to integrate models and identify requirements
• Work included specimen acquisition, storage, aliquoting, order fulfillment, consent management, specimen quality destruction, etc.

Environment: MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint, Agile project

Confidential, Farmington, CT

Business Analyst

Responsibilities:

• Business analysis for an insurance pharmacy pre-authorization tool (PAHub from Agadia), an SaaS arrangement
• Job was analysis of configuration, implementation and support needs of PAHub as a way to evaluate the tool and extract requirements for implementation
• Extensive system testing: scripts, testing, tracking results
• Project cancelled due to permanently negative ROI

Environment: MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; SDLC, PAHub, pharmacy, pre-authorizations,requirements, SaaS

Confidential, Aurora, CO

Process Architect

Responsibilities:

• Process design, and documentation of, required changes to business processes in connection with ACA ( Affordable Care Act)
• Collected and created process documentation to build a business process library for my team (MABA - Membership and Benefit Administration)
• Participated as a member of the MABA Managers Tactical Team
• Most work done for changes necessitated by the Colorado healthcare exchange (Connect for Health Colorado)
• Some work done on financial processes related to the federal exchange, which handles subsidy payments
• Built and structured a SharePoint library of all available process documentation, including 'version control' guidelines and user access controls
• Produced process models from policy and procedure documents, interviews, etc.
• Updated training documentation to accompany workflow models
• Also worked as a ‘back-up’ Project Manager on some provider network development and SOX compliance projects

Environment: MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint,Visio, SharePoint; Lotus Notes, SDLC, process modeling, process documentation, requirements, traceability, validation, testing - scripts, tests, tracking defects, healthcare exchange, Affordable Care Act

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• A reverse engineering project of an undocumented clinical trials management dashboard portal, displaying clinical quality metrics in visualized formats
• Wrote current functional requirements, future (to-be) functional requirements, and enterprise requirements documents, including technical specs (metrics definitions and calculations)

Environment: MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; SDLC, functional requirements, enterprise requirements, traceability, validation, technical specs, use case diagrams

Confidential, Syracuse, NY

Business Analyst

Responsibilities:

• Process modeling to support systems projects related to the Health Care Management System ( Confidential )
• Business analyst for various modification projects to the Enrollment system and some new function projects
• Responsible for requirement clarification and tracking on Enrollment initiatives ( Confidential )
• Participant in quality assurance meetings for all project documentation
• Authoring of various project / contract documents from templates - White Papers, Requirements Specifications Document (RSD), Requirement Traceability Matrix (RTM), Use Cases, and co-production of Interface Specifications Document (ICD) and Software Specification Document (SDD)
• Drove requirements clarification meetings
• Supported development of test scripts, testing and defect monitoring
• Modeling and analysis of the Contractor On-boarding process and recommendations for addressing contracting firms’ issues
• Authoring / editing pilot project assessment documents for VLER (Virtual Lifetime Elecrtonic Record) Health ROI Assessments, an SaaS-like effort

Environment: Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, SharePoint, PowerPoint ; SDLC, ProPath, ReqPro, Clear Case, ClearQuest, Quality assurance, requirements, traceability, validation, QA, test scripts and defect management

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Requirements gathering and documentation for development of an internet bond sales portal project. The project intention was to fully automate submission of some types of new business for ‘Straight-Through Processing’ without delays in underwriting queues, and to include renewals and changes to existing accounts
• Co-author on project documents - Charter, BRD, etc.
• Modeled and decomposed processes from interviews and existing documentation, performed information gathering, writing business and solutions requirements. (Process, product, and data flow models, context diagrams, and use cases)
• Work focused on the account clearing function, working with current clearing procedures, legal and billing requirements for account clearing
• Involved in documenting QA meetings for all project documentation

Environment: Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project, PowerPoint, Visio, SharePoint; SDLC, Travelers Project Management Methodology (TPMM), requirements, traceability, validation

Confidential, Springfield, MA

Business Analysis and Process Re-engineer

Responsibilities:

• Analyzed business environment and processes of a Confidential client in relation to client’s growth goals. That client is a dominant player in the emissions remediation industry
• Developed a growth strategy to enable client to meet their goals with IT solutions and management programs, to simultaneously meet compliance, validation and governance requirements, and to expand the business with web-based prospecting solutions and several targeted marketing strategies
• Prioritized all recommendations to the client for implementation, targeting ‘fast payback’ tactics first to fund efforts with longer payback horizons
• Process design to support recommendations

Environment: Windows, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; requirements, traceability and validation

Confidential, Edison, NJ

Business Analyst

Responsibilities:

• Wrote standards & procedures for CMMI Level 3 compliance and corporate governance relating to modeling of systems, architectures, etc. by the IT staff
• Began modeling interfaces for 100+ financial systems related to G/L and financial information for validation purposes
• Developed a consistent modeling format for all models to simplify compliance audit and management viewing, and to eliminate the need for IT management to explain every model, every time. The ‘model library’ is also now used to copy into scope and requirements documents instead of creating new models for every project
• Wrote attendant descriptive information as well
• Hyperlinked models for drill-down and drill-up capability, and for publishing to Livelink or internal Wiki

Environment: Windows XP-CE, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; Lotus Notes, Livelink, Atlassian JIRA, CMMi, modeling, SDLC, interviewing, procedures

Confidential, Middletown, CT

Business Process Re-engineer

Responsibilities:

• PM duties included writing the scope document, defined assumptions and risks for BPR phase of $50+MM complete re-engineering project
• Developed project plan for handoff with tasks outlined, dependencies identified and estimated durations
• BA duties required development of work strategy and work management tools for BPR use, recommendations for various aspects of planned work such as format for use cases, estimates of volumes and efforts to produce required documentation

Environment: Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; project plan, estimates, use cases, UML, process modeling, JAD, scope document

Confidential, Watertown, MA

Business Analyst

Responsibilities:

• Worked with the development team to model, review, refine and write CMMI Level 4 governance procedures for the code promotion process from requirements through post-implementation. Also wrote specific lower level documents e.g. code review process, and offered revisions to specific tools, e.g. code review checklists, to aid in compliance with the procedures
• Facilitated and documented a revised set of workflows entailing some refinement of templates and workflow documentation for database and data warehouse projects
• Heavy involvement in document quality assurance
• Lead a requirements gathering project to assess the current level of requirements documentation for the Operational Data Store (Data Warehouse Group) and then documented a set of future requirements based on interviews with internal customers

Environment: Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio; CMM, QA, Quality, Livelink, process modeling, documentation, compliance

Confidential, East Hartford, CT

Business (Analyst) Process Modeler

Responsibilities:

• Process modeling in support of new Business Process Architecture for corporation. Effort was to switch from ‘silo’ functional view of business to enterprise process oriented view
• Included modeling both ‘As Is’ and ‘Should Be’ architectures for various domains (Install, Network provider networks and physician outcomes measurement and Ready to Sell) using Performance Design Labs methodology (PDL by Rummler)
• Worked with SMEs, Sr. BAs, and Functional BAs to determine project impacts and potential process changes resulting from proposed projects
• Process design based on submitted requirements
• Modeled UW Settlement /Earnings process for Sarbanes-Oxley compliance efforts
• Mentored / trained (new) junior process modelers and (existing) former ARIS & Six Sigma modeling staff
• Participated in Process Modeler Forum - reviewing issues and establishing best practices for the modeling team
• Documentation of QA meeting participation

Environment: Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; project assessment, RTM, PDL Methodology, Rummler, QA, underwriting, provider tiering, network management, best practices, physician quality, requirements, traceability, validation

Confidential, Hartford, CT

Business Process Analyst

Responsibilities:

• Worked with Strategic Alliances group to model business process in that group, vis-à-vis those used by recently purchased Warner Lambert. (Part-time engagement until Oct.)
• Documented, validated and revised existing process, architecture and data models for Portfolio Management Information (a research tracking and metrics system)
• Worked with the Enterprise Architecture group to add models using Corporate Modeler, verify correspondence between those and PMI team’s Visio models, collect properties and support development of additional diagram types in CM

Environment: Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, SharePoint; Documentum, requirements, traceability, validation

Confidential, Coventry, RI

Product Business Analyst

Responsibilities:

• Management services portal project - researched and recommended mapping for role based access to standard reports via the management portal.
• Researched client organization structures for ‘typical’ roles and tasks, researching portfolio of standard reports and making recommendations for mapping user roles to reports
• General BA support (documentation, Quality Assurance (QA) inspection meetings and findings, etc.) for two new client based projects
• Participation in quality assurance meetings on documentation for all projects
• Participated in development of baseline offerings collection, and in baseline procedures and methods project, including process design for same

Environment: Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, PowerPoint, MS Project, Visio, SharePoint; DOORS, CaliberRM, Quality Assurance, CMM level 3, Marketing, customer web portal, Documentum, requirements, traceability, validation, testing, scripts, defect tracking

Confidential, Middletown, CT

Business Architect

Responsibilities:

• Directed re-building converted diagrams, developed and maintained an “issues” database, trained teammates, etc.
• Project Assessment Team participation to establish estimates for Business Architecture group involvement in planned projects
• Process Design - developed an estimating tool (in Excel) for Enterprise Business Architecture group to meet corporate governance (CMM) requirements re: forecasting effort
• Wrote user SOPs and maintenance documentation for the forecasting tool
• Facilitated requirements sessions for Member Individualization data warehouse project
• Modeled and developed and / or designed / re-engineered, business processes in support of IT and non-IT projects involving various projects in multiple business lines, including underwriting, Pension s & Annuities, and pharmacy
• Worked on Enterprise Architecture model incorporating Zachman Framework and CMM

Environment: Windows NT, SDLC, MS Office Suite: Word, Excel, MsOutlook, MS Project, Visio, PowerPoint, SharePoint; Casewise Corporate Modeler, Popkin System Architect, Telelogic, CMM, project assessments, troubleshooting, conversion, business process modeling, requirements, traceability, validation, business architect, estimation, JAD