SUMMARY:

• Solutions - driven professional with over 15 years Business Analysis & Project Management successes. Dedicated to increasing customer satisfaction, continual quality improvement & streamlining of operations.
• Organized, detail-oriented, & conscientious self-starter with a solid understanding of business requirements gathering, translating requirements into specifications & system modeling.
• Skilled listener & communicator, able to assess client needs & creating comprehensive, unambiguous business requirements, system requirements & supplemental documents.
• Proficient in creating detailed project plans, managing to plans, overseeing change control, & ensuring quality while motivating team members to achieve on-time & on-point project completion.
• Natural leader known for working well independently & leading cross-functional teams of up to 20 in delivering 8+ simultaneous IT project solutions.

SKILLS SUMMARY:

• Elicit business needs using multiple techniques: JAD, process walk-throughs, interviews, surveys.
• Assist in creating project justification, overviews & estimation.
• Define & manage project objectives, features & scope.
• Author needs analysis & gap analysis.
• Prepare business context diagrams.
• Perform workflow/process mapping & analysis.
• Provide recommendations for system solution & process improvements.
• Validate, analyze, evaluate, craft & prioritize business requirements.
• Build use case diagrams and epics.
• Provide consistent point of contact to business community.
• Facilitate resolution for points of conflicting needs.
• Provide acceptance criteria.
• Identify, negotiate, document & manage change control.
• Participate in development of testing strategies & test scenarios.
• Perform smoke testing.
• Coordinate testing & track defects to ensure resolution.
• Manage user acceptance testing.
• Create test scripts & perform functional testing.
• Ensure business requirements can be achieved within current application structure.
• Act as application SME.
• Create system context diagrams.
• Translate business needs to system design.
• Build use cases & story cards.
• Create wireframes, mock ups, decision trees, flow charts, data flow diagrams, etc.
• Perform data analysis & developed logical database design.
• Validate, analyze, evaluate, craft & prioritize system requirements.
• Provide requirements traceability.
• Drive technical design & specifications, resolved technical impacts on business needs.
• Work to identify & resolve technical constraints. ull project life cycle experience.
• Natural leader with experience coordinating & managing projects.
• Strong analytical, organizational & problem solving skills.
• Consistently assembles all forms of research into clear, thoughtful, actionable deliverables.
• Develops & maintains a strong relationship with business & IT team.
• Functions as liaisons between IT & the functional departments.
• Identifies risks & issues, escalates/manages resolution.
• Motivated, proactive & resourceful.

TECHNICAL SKILLS:

SKILLS: Expert user with Word, Excel & Visio. Skilled with MS Project & PowerPoint. Familiar with Access, SharePoint, JAVA, VBA, SQL, XML & HTML. Knowledgeable in OO & database concepts. Able to interpret several programming & scripting languages.

KEYWORDS: System Analyst. Requirement Analyst, Solution Analyst, Business Analyst, Solutions Analyst, Team Lead, Project Planning, Project Tracking, System Implementation, System Conversion, Change Management, Proposal Writing, Presentations, Needs Analysis, Gap Analysis, Group Facilitation, Estimating, Cost Benefit Analysis, ROI, Software Evaluation, Vendor Evaluation, SLA, System Integration, Process Improvement, Re engineering, Reengineering, Package Implementation, PMI, IIBA, SOW, LOE, RFQ, RFP, DFD, ERD, QA, UAT, SDLC, Use Case, Test Script, Story Cards, Iterative, Incremental, Big Bang, Waterfall, Agile, Six Sigma, ReqPro, RRC, Insurance, Confidential, Benefits, Inventory, Distribution, eCommerce, Social Media, Manufacturing, Utilities, Purchasing, COPICS

PROFESSIONAL EXPERIENCE:

Solutions Analyst

Confidential

Responsibilities:

• Core member of a divisional matrixed IT organization delivering over $8-$10 M of IT solutions yearly in a highly regulated industry.
• Responsible for generating and maintaining business and system requirements that span multiple large scale systems and platforms from Internet to AS400 backend processing. Due to multiple state regulations the systems encompass up to 28 requirements variations for similar functionality.
• Senior Solutions Analyst taking a key role in the implementation of a Requirements Management tool and processes within an analyst team of 5-10 members.
• Work simultaneously on multiple larger projects throughout all phases of the development life cycle.
• Supported Business, Development, QA and Implementation. Continually assigned to leading initiatives as defined by the executive business organization.
• Structured project life cycle process spans an iterative approach with some Agile components of the development and QA process depending on project scope.
• Experience in collaborative work environments facilitating high level business requirements sessions, finalize system requirements as part of Technical Design phase, participate in code reviews and UAT.
• Depending on project size development may be based on use cases and requirements delivered in an iterative schedule or be on an Agile line utilizing story cards.
• Led a team of 4 Analysts in the development of a new insurance product to be implemented in over 20 states.
• Sole Analyst to create a new Commercial insurance product that was implemented in over 17 states.

Confidential

Project Lead / Business Analyst

Responsibilities:

• Worked with a diverse set of up to 20+ artists, designers, developers, business intelligence and marketing personnel providing downloadable Web content for instant messaging and personal online pages.
• Managed both project work for 3-5 simultaneous projects and a multitude of day-to-day issue resolution tasks. Facilitated daily Scrums.
• Developed business requirements and controlled scope for application enhancements and new product development. Drove and verified Technical Design.

Project Manager / Business Analyst

Confidential

Responsibilities:

• Lead 6 technicians and 20+ business resources in delivery of customized web front-end packages to large Confidential systems.
• Responsible for entire Project Life-Cycle.
• Email and file transfer encryption, removal of SSN for employee login and identification, worked with other PMs to implement standard task breakdowns, worked with other teams to establish base module implementation baselines.
• Developed business requirements, quotes, contracts and timelines for 6-9 clients across the US.
• Created project plans, prioritized tasks and assigned resources for 8-10 simultaneous projects.
• Facilitated daily Scrums. Oversaw development, testing, user acceptance and implementation stages.

Team Lead / Business Analyst

Confidential

Responsibilities:

• Interfaced to a new corporate level SAP inter-company Account Clearing System.
• Guided 7 line managers and 20-25 team members in realizing the necessary programmatic, procedural and financial changes required for the division and its 180 branches.
• Migrated invoicing from manually at branches to automated corporate process.
• Engaged outside vendor for printing, stuffing and mailing.
• Prepared business requirements and coordinated technical requirements.

Project Manager / System Analyst

Confidential

Responsibilities:

• Led a team of 9-11 direct technical reports and 10-12 second level reports in migration of mainframe based manufacturing data to Oracle based repository.
• Developed and tracked detailed project plans.
• Facilitated functional business areas to modify policies and procedures.
• Assigned tasks and coordinated team. Managed project tasks assigned to outside vendors and resources.