Implementation Manager Resume

WORK EXPERIENCE
Implementation Manager 2006 - 2009
Confidential, Parsippany, New Jersey

Processed and Managed an average of fifty Post Sales Orders per month, for Voice and data, Cisco phone equipments, ATM, Frame Relay, for an average value of $2,450.389.00 per month .Total revenue was $24,810,120.00 per year.
Worked with Engineering team and Implemented ATM, Frame Relay, VPN orders.
Insured that Products and Services were received and installed in a timely and accurate manner.
Implement and manage the sales of voice and data products
and maintenance for the corporate sales team. Each project /salewas managed from the entry of the order through the customer\'s first invoice and closing of the project/sale.
This process includedworking with the Order Entry Groups, Logistics Team, Field Services Team, and outside vendors, to insure satisfactory customer service for the customer.
Processes include (not limited to) Ordering, Provisioning, and Test and Turn-up functions.
Interfaces with various support groups on a variety of customer related provisioning service troubles.
Scheduled and conducted weekly conferences with Verizon Business personnel and customer to review progress.
Continually kept the customer informed of project progress through weekly team meetings.
Insured that first invoice was correct and to the customer’s satisfaction.
Maintained Weekly and Monthly Production Reports for Management.

Coordinator - Confidential,2001 - 2006
Verizon Business Parsippany, New Jersey

Processed all Customer Premise Equipment and Maintenance contracts.
Processed all work orders issued for all adds, moves and changes.
Initiated wire quote requests utilizing the CPE Quote Integrator System.
Supported staff with order retrieval, verification, formatting, and inputting of data services including ATM, Frame Relay circuits.
Processed E-911 contracts and maintained updated database.
Occasionally processed Long Distance contract paperwork.

Confidential,Order Entry Representative 1997 - 2001
Lucent Technologies / Avaya Communications Parsippany, New Jersey

Processed telephone (800 line) and correspondence inquiries from customers of the Enterprise Division. Answered an average of 85 to 95 call per day. .Processed Equipment and Service orders of PBX, Circuit cards for external customers and Lucent / Avaya account executives.
Assumed supervisory responsibilities in the absence of the supervisor.

Confidential,Front End Supervisor 1972 - 1997
Blue Cross & Blue Shield of New Jersey Newark, New Jersey

Managed Front End Unit for new Managed Care Products
(HMO Blue, Blue Choice and Medigroup).
Responsible for the timely delivery of medical claims and correspondence to their respective claims processing areas.
Provided overall supervision of 5 – 8 employees.

Confidential,Assistant Manager 1972 - 1997
-
Blue Cross & Blue Shield of New Jersey Newark, New Jersey
· Managed Mailing Services Operations (including Incoming, Outgoing, and Receiving Departments).
· Responsible for daily mail flow within the Corporate Headquarters and satellite offices throughout the state.
· Managed accounts for postage meters through Pitney Bowes.
· Provided overall supervision of 17 – 35 employees.

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