PROFESSIONAL PROFILE:

• Experienced Project Manager with software development and infrastructure background supporting the private sector as well as the Federal Government utilizing both Agile/Scrum and Waterfall methodologies and frameworks
• Technical Lead with more than seven years of experience in managing and administering large - scale desktop environments of greater than 50,000 client endpoints.
• Subject Matter Expert in the enterprise management domain with particular expertise in process analysis and automation.
• A Self-starter, Entrepreneur who successfully developed his own business in six months.

TECHNICAL EXPERTISE:

Operating Systems: Windows NT, 2000, XP, 7; Solaris 8, 9, 10; Red Hat Linux 5.x

Software Packages: IBM Tivoli - Provisioning Manager, Configuration Manager, Remote Control, Inventory, Software Distribution, Monitoring; Netcool/Reporter; Microsoft Office, BigFix; Adobe CS4; Remedy; Microsoft - Office Suite, Visio, Project, SharePoint, PowerPivot, Team Foundation Server, Visual Studio; Tableau; ServiceNow

RDBMS: Oracle; MySQL.

Languages: UNIX Shell Scripting; MS-DOS; SQL; HTML; Java; PhP; BigFix Relevance

CAREER PROGRESSION:

Confidential

Business Analyst

Responsibilities:

• I was responsible for facilitating meetings with key stakeholders to gather and document infrastructure, network, and security requirements with the objective of re-locating, consolidating, and virtualizing more than 100 lab environments across the globe.
• I lead and managed the on-boarding of GSL services, documentation, and assets into Confidential ’s ITIL implementation with the goal of improving GSL support processes and standards.
• I defined the project scope and objectives, identified and aligned resources and timelines, and tracked and reported on the project schedule and status.
• I defined and documented GSL’s core service offerings as well as the processes and requirements for requesting and leveraging GSL services.
• Further, I documented the user interface requirements and data constraints and oversaw their implementation within the Service Request system.
• In support of this work, I was responsible for managing and performing user acceptance testing as well as training internal on-shore and off-shore support staff.
• Additionally, I was tasked with developing and implementing a project to improve the availability of Confidential ’s mission critical AutoFLEX software.
• The project was focused on managing change and risk inherent to dynamic lab environments.
• To address these issues, I implemented a structured communications plan and meeting schedule where change requests would be vetted and committed and risks and issues would be tracked. I created and managed a project schedule for system enhancements, break-fix implementation, and system downtime as well as resource assignment and tracking.

Confidential

Insurance Agent

Responsibilities:

• I was able to leverage my sense of entrepreneurship and internal drive to begin my own business and help others.
• My responsibilities include understanding the ever-changing healthcare laws and industry practices, eliciting client needs, and designing a comprehensive healthcare solution that provides real value to the customer.
• I am licensed in three states and have successfully built a book of business that can sustain through the coming years.

Confidential

Project Manager / Business Analyst / Scrum Master

Responsibilities:

• As a Project Manager for the IT Program Management Office, I was responsible for managing the scope, schedule and resources for internal, custom-development projects primarily focusing on Business Intelligence and Data Visualization.
• Tasks included establishing product and project roadmaps, Product Backlog grooming, and User Story sprint selection. Further, I was responsible for Stakeholder management, risk identification and management, scheduling and facilitating meetings / demos, and ensuring project success and business value were delivered per the defined scope, within budget, and on time.
• Additionally, I acted as the PMO process lead tasked with establishing and documenting PMO best practices, processes and procedures, documentation standards and conventions as well as the overall Project Management Lifecycle.
• As the PMO Scrum Master I was responsible for training the team on Agile methodologies and leading the team via the Scrum Framework and its tenants.
• I was responsible for holding daily stand-ups, establishing sprints / iterations, as well as ensuring sprint planning, reviews and retrospectives occurred for all PMO projects.
• Most importantly, I focused on open communication and the importance of personal responsibility and team accountability.
• As a Business Analyst, I was responsible for gathering, documenting, and understanding business needs and assisting in establishing project value.
• User Story creation to include acceptance criteria, as well as developing UI mock-ups.

Confidential

Agile Project Manager/Scrum Master

Responsibilities:

• I served as a Project Manager supporting multiple clients of various sizes.
• Internally, I managed software / web development projects to include the creation of a healthcare-centric microsite as well as a clinical trials client application leveraging the Windows 8 Surface platform.
• Externally, I managed projects supporting biotech Laboratory Information Systems (LIS) as well as Electronic Data Interchange (EDI) associated with the creation and development of state-specific healthcare exchanges.
• While leveraging off shore resources, I was responsible for the clear communication of requirements and schedule, as well as quickly removing obstacles, tracking hours against the budget, and escalating risks which may result from this team paradigm.
• All projects were managed using Agile methodologies and practices, while the healthcare exchange project utilized, more specifically, the Scrum framework.
• As the Scrum Master for the healthcare exchange project, I was responsible for ensuring that all Scrum processes and tenants were followed, that transparency was enabled to the client, and that production-ready code was available by the end of each sprint.
• As part of a dual Scrum Master/Project Manager role, I was responsible for ensuring that the sprints coincided with a master project plan and schedule as well as producing status reports for executive management.

Confidential

Associate

Responsibilities:

• I served as the Project Manager and Technical Lead supporting the modernization and virtualization of the Department of Homeland Security ( Confidential ) Block-1 and Northern Border Network Operations Center/Security Operations Center (NOC/SOC).
• The scope of the project included virtualizing the server environment; upgrading and patching the entire application suite consisting of approximately 30 applications; addressing issues related to technology refresh, obsolescence, capability redundancy and overlap; and identifying opportunities for increased efficiency and system performance.
• In support of this effort, I was responsible for managing project work plans and schedules; identifying, escalating, and managing risk; and providing technical analysis, expertise, and recommendations to the client.
• Additionally, my team and I provide data gathering and analysis, system design and integration, and system sustainment services across the broader contract.
• My other duties include authoring client deliverables such as work plans, feasibility studies, gap and capability analyses, and client presentations.
• I further provide quality assurance across team deliverables and provide leadership and mentoring to junior colleagues.

Confidential

Project Manager/Deputy Technical Lead

Responsibilities:

• As the Project Manager for the Enterprise Systems Management Group (ESM), I was responsible for the management, tracking, and prioritizing of ESM service efforts across the lifecycle.
• Operating Systems deployment and desktop provisioning, asset inventory and discovery, and vulnerability scanning and reporting across a large-scale environment consisting of more than 50,000 client endpoints.
• I was further responsible for understanding budgeting and management of ESM resources as well as succinctly and effectively providing multiple levels of communication to both executive management and technical personnel.
• As the Deputy Technical Lead I was responsible for team mentoring and skills development, proposing new group initiatives, and assisting with the identification of new technologies and service offerings.
• I was further tasked with developing policies and processes, naming standards, standard operating procedures as well as testing and implementation schedules along with other technical documentation.
• Utilizing my organizational and domain knowledge as well as technical expertise I was able to effectively remove obstacles and improve processes and procedures while identify risks and issues that may impact the organization’s mission.