SUMMARY:

• Strategic Business Analyst with more than 12 years hands - on experience leading or contributing to projects with multi-disciplinary teams across a variety of programs, industries and platforms through the full lifecycle.
• Innovative, flexible professional with background in software development, systems analysis, technical project management with excellent analytic, oral and written communication skills.
• Three years experience working with medicaid applications, medical claims systems, Affordable Care, EMR systems, health coding standards, health industry protocols and meaningful use.
• Ten years experience using user/client interviews, analytics, focus groups, surveys and market research to gather, finalize and document business processes, project requirements, data elements, and systems specifications for large-scale projects.
• 5 years experience performing heuristic reviews and card sorts, conducting user acceptence tests, usability tests and focus groups, creating wire frames and other Information Architecture documentation and leading the design of customer-centric Web sites and software applications.
• Twelve years experience building and managing great customer relationships.
• Effective communicator, meeting facilitator and collaborator - with design and development teams, and stakeholders, vendors and the public, inside and outside the organization.

TECHNICAL SKILLS:

Skill in using analytics, requirements development, process modeling, reporting and project management tools; proficiency with MS Office Tools, MS Project, Access, Outlook, Visio, Axure RP, PhotoShop, Illustrator, Dreamweaver, HTML, JavaScript, Toad, SQL, Business Objects, Vignette, Vignette Application Portal (VAP) and Morae Usability Software

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Provide usability and design feedback for web sites and input into web site redesign.
• Work with technology-shy artists and entrepreneurs to empower them to create their own web/social media presence

Confidential

Senior Business Analyst/Project Manager

Responsibilities:

• Create project plans, maintain project issues and risk mitigation, lead daily scrums, update stakeholders (project status, critical path issues, schedule) for Confidential website re-design, define and prioritize requirements for development sprints.
• Conduct JAD sessions with business stakeholders to define and prioritize requirements. Estimate and schedule project activities.
• Analyze and estimate effort to combine Affordable care with Confidential .

Confidential

Business Process Analyst

Responsibilities:

• Interview staff and document processes, tools and interfaces.
• Analyze and model business processes.
• Provide organizationsal recommendations

Lead Business Analyst

Confidential

Responsibilities:

• Created templates for documenation for projects throughout product life cycle
• Review, analyze and elaborate Business Requirements, Data Dictionary, User Acceptance Test documentation for Sentencing and Good Time modules of Corrections Management and Information System ( Confidential ).

Business Analyst

Confidential

Responsibilities:

• Reviewed, analyzed and elaborated Business Requirements to produce Request for Proposal for Land Information Management System ( Confidential ).

Confidential

Systems Analyst

Responsibilities:

• Reviewed, analyzed and elaborated Business Requirements to produce Technical Specifications for redesign of claims processing system.

Requirements Analyst

Confidential

Responsibilities:

• Created use cases, activity diagrams, user stories, process flows, wire frames, business rules, software requirements specifications and data dictionaries in an agile environment for Confidential Health.
• Gained familiarity with EMR systems, Health coding standards, Health industry protocols and meaningful use.

Senior Systems Analyst

Confidential

Responsibilities:

• Created use cases, activity diagrams, user stories, process flows, business rules, software requirements specifications and systems requirements documentation, including web services and data mapping, in an iterative RUP environment for The Confidential Corporation; mapped data from source systems to new applications; projects included mobile app, public site, and client and advisor portals.

Technical Specialist

Confidential

Responsibilities:

• Analyzed interfaces between COTS and proprietary applications used by stores for special orders, design systems and paint matching and in-house tools for their support for Confidential .

Lead Technical Analyst

Confidential

Responsibilities:

• Researched and analyzed COTS and proprietary applications and created process models and data flow diagrams for Confidential Corporation; re-engineered processes for technical support, problem escalation and incident management.
• Established and maintained relationships with software application development groups, clients and vendors.

Confidential, Lansing, MI

Programmer/Analyst

Responsibilities:

• Led complex architecture development for innovative interactive map-based web site for Michigan motorists which displays data integrated from multiple, geographically distributed, independently managed platforms: live speed data from road sensors, real-time accident data from state police, traffic camera images, and road construction. Participated in the design and development of API for mapping data (with Center for Geographic Information).
• Managed relationships with stakeholders in Department of Transportation, Management and Budget, Civil Service and Information Technology.
• Facilitated requirements gathering sessions, focus group meetings and usability and user acceptance tests; documented requirements and results in both traditional and agile enviroments.
• Led early adoption of State standards for System Engineering Methodology (SEM); managed effort to create and document best practices methodology and business processes for Web site design and development, leveraging agile methods to deliver high quality application code and appropriate documentation and testing.

Software Architecture Analyst

Confidential

Responsibilities:

• Defined Application Architecture for the Confidential
• Researched, defined and coordinated implementation of architecture standards and governance documents for IT for the State
• Effectively communicated across the organization the need to align with enterprise strategic tools, technical infrastructure and future direction to achieve alignment of people and teams

Confidential, Ann Arbor, MI

Technical Project Manager

Responsibilities:

• Managed multiple, concurrent interactive project teams of 3 to 12 web designers, software engineers, subject matter experts, and quality analysts, using various technology methodologies, in multiple environments, including C++, Java, J2EE, .net
• Led development of award-winning Web sites for American launch of Audi A8 L model, Audi main site (model year change)
• Performed business analyst role in the development team of award-winning Web site and content management system for Hunter Douglas Window Fashions consumer Web site
• Led complex international development and translation of large multi-language automotive supplier site in English, French, German and Japanese.
• Managed relationships with customers, third party development partners, internal groups (Project Management, Creative, Graphic Design), Test and internal and third party infrastructure teams.

Confidential, Sonoma, CA

Associate Brand Manager

Responsibilities:

• Managed and provided guidance on strategy and future direction to 3rd party interactive agency for production of consumer Web sites for 5 top-producing wine brands and one B2B extranet
• Conducted and analyzed web analytics, results of market research, focus groups, online consumer surveys related to product branding and positioning; analyzed syndicated supermarket scan data and provided reports, recommendations and ad hoc marketing analysis.