SUMMARY:

Self - motivated Systems Analyst Consultant with over 18 years of experience providing creative, on-time solutions in the financial, telecommunications, engineering, healthcare, academic, and government sectors in requirements gathering, technical writing, project management, process improvement, QA, data analysis, technical support, training, and programming, seeking a long-term contract, full-time, or remote position in a dynamic, collaborative, team-focused environment.

CORE SKILLS:

• Business and systems requirements gathering and documentation using traditional Waterfall methodologies.
• User story requirements, Epic, and acceptance criteria documentation for Agile/SCRUM sprint cycles.
• Quality assurance, regression, integration, User Acceptance Testing (UAT), and test plan development.
• SQL, ad-hoc reporting, data analysis, Black Knight web services, business intelligence platforms, and data analytics.
• SharePoint development and team site set up of web parts, content, lists, libraries, workflows, and permissions.
• Project management using MS Project and Smartsheet to track project schedules, resources, and dependencies.
• Experienced within all phases of the Software Development Life Cycle (SDLC), including change management.

APPLICATIONS/TOOLS/METHODOLOGIES:

• PMI, Agile, Scrum, Kanban, Waterfall, CMMI, and Balanced Scorecard methodologies
• Confluence, Team Foundation Server (TFS), Jira
• Oracle SQL Developer, MS SQL, OraExcel, Apex, VMBC, Clarity, WebCSR, Tableau
• HP Quality Center, Bugzilla, Zendesk
• Confidential Office, Visio, MS Project, Smartsheet, Outlook, Word, PowerPoint, Excel Pivot tables, Access
• Data Warehousing, Webfocus, schemas, ad-hoc reporting, SAS, Lotus Notes
• Process Modeling, Use Cases, UML
• TCP/IP, routers, and basic networking concepts
• Windows 2010, 7, 8, XP, Vista, OS/2
• TSO, 3270, HP-Unix, vi Editor
• Telecom: BOCRIS, DOE, LMOS, TAFI, PVCS
• Google Chrome, Internet Explorer, Safari, Firefox
• Sarbanes-Oxley (SOX)
• HIPAA

SOFT SKILLS:

• Excellent verbal and written communication skills
• Strong problem-solving, analytical, and technical aptitude
• Excellent leadership, mentoring, and negotiation abilities
• Team player but able to work independently as needed
• Detail-oriented

EXPERIENCE:

Business Analyst

Confidential, Coral Gables, FL

Responsibilities:

• Requirements gathering, technical writing, and documentation of enhancement requests for Release Management.
• Creating process flow diagrams, Agile/SCRUM requirements, user stories, and acceptance criteria.
• Ad-hoc SQL querying of consumer and financial database tables for research and requirements gathering.
• Collaborating with Black Knight third-party vendor for data analysis, analytics, and research of financial data.
• Maintaining an Excel status work log of current and completed requirements to hand off to QA and Design.

Applications: MS SQL, Visio, Black Knight, Application Lifecycle Management (ALM), Excel, SharePoint, Word.

Senior Business Analyst

Confidential, Fort Lauderdale, FL

Responsibilities:

• Created Agile User Stories and acceptance criteria for an online Loan Management System (LMS).
• Created end user documentation to store in the SharePoint teamsite enterprise-wide knowledge base.
• Collaborated with Product Management, Development, QA, and Client Services to assist with backlog tickets.
• Maintained a work backlog tracking spreadsheet for upload into the SharePoint team site.
• Created TFS tickets to help prioritize the work backlog for new Sprint cycle product enhancement requests.
• Provided maintenance support of the Product Management dedicated test environment site.

Applications: Jira, TFS, Zendesk, Confluence, Excel, SharePoint, Word, Visio, PowerPoint, and GoToMeeting.

Remote Senior Business Analyst

Confidential, Miami, FL

Responsibilities:

• Updated system requirements documents stored in the SharePoint team site for new product releases.
• Facilitated remote requirements gathering sessions with offshore teams to define software business requests.
• Documented current processes and gathered user requirements using Waterfall development methodologies.
• Updated Quality Center for SOX Compliance to track software deliverables for UAT testing and deployment.
• Travelled to the client site in Maine and New Hampshire for status meetings with stakeholders and management.

Applications: SharePoint, PowerPoint, Excel, Word, Visio, Outlook, HP Quality Center, Webex, and Lync Meeting.

Senior Business Analyst

Confidential, Miami, FL

Responsibilities:

• Captured, documented, and reported SafeLink wireless customer escalations for tracking and resolution.
• Documented current processes within SafeLink Operations to ensure account information data accuracy.
• Provided ad-hoc querying and reporting for Subscriber Services to implement future best practices.
• Documented as-is problem resolution, processes, and queries to troubleshoot future customer inquiries.

Applications: OraExcel, Oracle SQL, Word, Outlook, Apex, VMBC, Clarity, WebCSR, and Service Desk.

Business Analyst

Confidential, Fort Lauderdale, FL

Responsibilities:

• Performed Business Intelligence reporting and web analytics support to study usage, changes, and trends.
• Facilitated onshore and offshore requirements and information gathering sessions to capture project status.
• Tracked Key Performance Indicators (KPIs) of web and financial data to prepare weekly and monthly reports.
• Analyzed statistical and financial data, surveys, and reports for LATAM partner customers and subsidiaries.

Applications: PowerPoint, Excel, PowerPivot, Word, and Outlook.

Business Analyst

Confidential, Melville, NY

Responsibilities:

• Performed SQL data queries to generate ad-hoc reports as a team member of the Data Warehouse team.
• Documented software requirements for payment card transaction processing application upgrades.
• Maintained data integrity using ETL to do final route cause analysis to determine trends and anomalies.
• Documented the ETL process to do the daily validation for the total platform net card sales and transactions.
• Consulted with project managers to set up and track new project requests for process improvement.
• Updated dashboard reports using Excel Pivot tables to report to stakeholders and business owners.
• Performed unit testing and UAT of software upgrades and fixes.

Applications: TSO, 3270, Visio 2007, Webfocus, Excel, Word, Outlook, SharePoint, and Acrobat.

Business Analyst

Confidential, Manhattan, NY

Responsibilities:

• Facilitated requirements gathering meetings with department managers to document credit risk processes.
• Documented the as-is Credit Rating business process flows within the U.S. and Commercial Groups.
• Diagrammed swim lane workflows in Visio and uploaded files to the SharePoint department portal.
• Documented the business step-by-step processes and instructions in an end-user manual.
• Conducted gap-analysis reviews to identify process gaps for implementation of best practices.

Applications: SharePoint, Visio, Windows Vista, Explorer 7, Word, and Acrobat.

Business Analyst/Project Coordinator

Confidential, Montvale, NJ

Responsibilities:

• Provided project management support for an enterprise-wide SharePoint implementation upgrade.
• Managed portal requests for new web parts, lists, libraries, permissions, and content upgrades.
• Created project schedules to track tasks, resources, and dependencies for the PMO managers.
• Created and implemented content life cycle governance processes to ensure web content compliance.
• Created project scope documents for the Knowledge Managers to determine project feasibility.
• Facilitated status calls with a geographically dispersed project team to track project status.
• Designed wireframe mockups for usability with the Senior Web Designer for web part upgrades.
• Created use cases to accompany supporting business requirements documents.
• Participated in requirements gathering sessions to review business requirements for team site portal upgrades.

Applications: SharePoint Designer, Cascading Style Sheets, MS Project, Visio, Excel, Word, Outlook, and PowerPoint.

Business Analyst

Confidential, North Charleston, SC

Responsibilities:

• Provided process engineering and requirements gathering support to upgrade the Dept. of VA Claims Database.
• Liaised with stakeholders to determine requirements and provide future governance and direction.
• Assisted with daily stand up meetings as a Scrum Master to manage the work backlogs for new Sprint cycles.

Applications: IBM Rational Team Concert, SharePoint, Word, Excel, and PowerPoint.

Business Analyst

Confidential, North Charleston, SC

Responsibilities:

• Provided SharePoint Administrator support to set up new project team sites, lists, web parts, and work flows.
• Facilitated requirements gathering sessions to capture requirements for a lane gate vetting system.
• Prepared traceability matrices, test plans, and test cases to track and validate requirements.
• Created SharePoint work flows to implement and manage change requests after implementation.

Applications: SharePoint, Visual Team Studio Test Edition, MS Project, and Excel.

Business Analyst

Confidential, Columbia, SC

Responsibilities:

• Documented requirements, provided software testing, and project management support using HIPAA Standards.
• Worked with third-party, offshore vendors to coordinate and manage outsourced project deliverables.
• Provided daily and ongoing status updates of project plan deliverables for project leads and team members.
• Analyzed and resolved daily customer problems to ensure timely resolutions and fixes.
• Facilitated requirements gathering sessions and joint application development (JAD) sessions.
• Coordinated moves of software builds through all phases of testing through implementation.

Applications: Windows XP, Novell, MS Project, WebEx, Access, Excel, and Acrobat.

Project Manager

Confidential, Duluth, GA

Responsibilities:

• Provided project management support to the PMO for the enterprise-wide Point of Sale applications.
• Created work breakdown structures, project schedules, and risk reports using PMI/PMBOK best practices.
• Designed SharePoint portals and provided support to set up sites, permissions, lists, and libraries.
• Maintained appropriate permissions and access rights for SharePoint users within their team portals.
• Established effective working relationships with stakeholders, developers, and testers.
• Created Dashboard reports to provide high-level snapshots of all enterprise-wide projects.
• Provided review, editing, and updates of business and system requirements.
• Mentored and trained new hires to assist in transitioning to their new roles and responsibilities.

Applications: MS Project, SharePoint, Word, Excel, Lotus Notes, PowerPoint, Visio, and Acrobat.