PROFESSIONAL SUMMARY:

Confidential

IT Business Analyst

Responsibilities:

• Understand Confidential and Confidential business, IT processes and Confidential network for supplying broadband services to Wholesale Access Seekers.
• System analysis of various business strategic initiatives/solutions - Copper Cease Sale, Copper Sub Loop Licensing (CSLL), HFC Licensing (HFCL), Confidential Special Services, Copper based Service Disconnections, Confidential DA and WBA information processing, Customer Notification and Managed Disconnections, Confidential Wholesale Access Seeker, Disconnection Payments, Operational and ACCC Compliance Reporting, Infrastructure Migration etc.
• System analysis of platform migration from Confidential EDN to Cloud (AWS - SaaS deployment model).
• Write Business Use Cases, Business Epics, and technical user stories with acceptance criteria scenarios.
• Articulate and define user stories and acceptance criteria identified in consultation with solution delivery team and business stakeholders.
• Develop strong business wide stakeholder relationships and continuous engagement of key stakeholders.
• Work with Solution Designers, Architects to determine/document the impact of the Business requirements on the system requirements, business processes.
• Review the Solution, System design, High Level Test Plans, Detailed Test Plans.
• Prepare demo plans, review with business and demonstrate the solution to business stakeholder.
• Functional knowledge of the Confidential OSS/BSS systems - RCRM, AXIS, RASS, CRAMER, Confidential, MAXIM, PEGA, SFX, TPNI, NPAMS, ADBoR.
• Good knowledge of the Confidential Fibre Network and different access technologies (FTTX, HFC, Fixed Wireless, Satellite).

Confidential, Middletown, NJ

Technical System Analyst

Responsibilities:

• Knowledge of E2E network architecture and assurance applications forming the GFP Fault Management platform ( Confidential & Confidential Service Assurance platform) for monitoring and managing the 2G/3G/LTE, VoIP and Broadband networks.
• Worked with Network Operations to monitor and manage network KPIs (Jitter, Delay, Packet Drop Ratio and Latency), Fault Alarms, and Threshold Crossing Alerts.
• Troubleshoot Network Performance/Fault Management system of Confidential & Confidential 2G/3G/LTE network for integration with Network Element providers (Alcatel Lucent, Confidential, HP, Confidential, Confidential etc.).
• Prepared work instructions for Netcool mttapd probes configuration for connectivity with NE/EMS systems.
• Performed E2E testing of the interfaces (Webservices, SFTP, SSH, JMS, SNMP or SCP) and strategic systems connecting to GFP Fault Management platform responsible for providing Configuration/Topology, Inventory and alarms of the Mobility network.
• Troubleshoot Connectivity test to resolve firewall or network issues with Confidential & Confidential labs (eNodeB - Confidential OMC-RC/ALU 5620 SAM, MME - Confidential OMC-RC/ALU 5620 SAM, SGW/PGW/PCEF/PCRF - Confidential MWTM, Load Balancer/Firewall - F5 BIGIQ, CCE - Confidential, MSP - Confidential, vCenter - VMWare, Hardware - HP, HSS - HP)
• E2E verification of 2G/3G/LTE network elements fault alarms from fault creation, alarm capture, processing, and correlation in HP UCA followed by automated Remedy ticketing. Verification of syslogs, UNIX logs, backend tables to confirm E2E flow.
• Participate in system architecture discussion of Confidential & Confidential first vEPC solution built on Confidential & Confidential ’s Network Virtualization Platform (NVP) with software based network functions for SAEGW/HTTPProxy, MobileDNS, LB/FW, NAT/PAT; installed on VMWare virtual machines. Further trained test team on how to test Confidential & Confidential ’s Network Virtualization Platform.
• Participated in Netcool Omnibus version 7.2 to 7.4 migration. Sound knowledge of Netcool Omnibus product.
• Liaise with vendors ( Confidential, ALU, Confidential etc.) in getting the issues resolved.

Environment: Oracle Solaris, RHEL, Java, Shell, Perl, Oracle, Sybase, Confidential & Confidential System Test Environment Lab, Confidential & Confidential Staging Pre-Production Environment, Confidential & Confidential Production Environment

Confidential,Middletown, NJ

Technical Systems Analyst

Responsibilities:

• E2E business process and technical understanding of the Confidential & Confidential Performance Management OSS (PMOSS) platform.
• Performed System Integration, Failover, Data Migration testing of PMOSS platform.
• Responsible for pre-production validation of the configuration changes done to ConfidentialMobility and VoIP Network (E2E network performance stack - Network Physical Inventory, Logical Topology, Network Performance KPI/Counter Aggregator, Performance Correlation Engine, Threshold Alert Processor, Network Performance Reporting/dashboard).
• Sound functional knowledge of PEC (PMOSS Equipment Collector) architecture which polls Network Element (SNMP Bulkwalk) or EMS (SCP the .csv, xml - vendor specified file) to collecting Performance counters from the network nodes and raise Threshold Crossing Alarms (TCA) for threshold exceeding KPI which then get actioned by NOC.
• Functional understanding of data integrity, processing and storage of high volume network near-real-time data using DataStage into Teradata database for Network Performance Reporting.
• Analyse Call Detail Record (CDR), CPU Utilization, Memory Utilization, Packet Loss, Delay, Jitter of VoIP network for issues identification.

Environment: Oracle Solaris, RHEL, Java, Shell, Perl, Oracle, Teradata, BMC Remedy, Confidential & Confidential System Test Environment Lab, Confidential & Confidential Production Environment

Confidential

Product Support Lead

Responsibilities:

• Understood the system architecture, technical and design details of Wireless Products Suite used for Wireless Network RF Planning, Backhaul Planning, Optimization and Visualization.
• Experience in providing technical phone support which includes working with customers to resolve issues, replicate issues, raising problem tickets, troubleshoot, perform root cause analysis.
• Supported US ( Confidential & Confidential ) and Europe ( Confidential France, Confidential UK) customers with and issues resolution with Optima product.
• Meet the customer SLA decided based on priority, severity, service impacts, and customer specific agreements.
• Coordinated with cross functional teams (Product Engineering, Head of Testing, Development, Release Management, Product Support, Systems Architect etc.) for issues resolution and delivery of patches to customers.
• Prepared and maintained the matrix of supported OS/Database/Hardware/Software per environment, ensuring the product is tested on the entire software configuration specified in the product catalogue.

Environment: All Windows platform, Red Hat Linux, Oracle Solaris, Oracle 9g-11g

Confidential

E2E Test Lead

Responsibilities:

• Prepared the functional specifications documents from the business requirements and business processes.
• Worked with OSS Solutions design, Service design, and Process design teams to establish E2E functional test specifications.
• Followed the Agile/Scrum methodology, provide daily status and project progress through metric reports to management.
• Analysed the Design, Process, Service, Solutions, Change Requests documents; Prepared Test Specifications, Test Strategy, Test Scenarios documents, Test Management in HP Quality Center.
• Technically Lead the E2E integration testing of Order Management, Service Provisioning, Service Delivery and Service Assurance functionality on different environments (T3 - Test Environment, T1- Production Environment, Live Environment)
• Lead and managed team for System Integration Testing, Regression Testing, Cutover Testing, Deployment Testing, Live Testing, UAT testing, Post Deployment Warranty Drop Testing
• Liaise with multiple external (to the program) test teams involved in developing the system (Infosys, Tech Mahindra, Accenture, and Confidential ).
• Ensured all test deliverables (as agreed with business stakeholders) reviewed against organizational standards.
• Successfully managed and delivered parallel multiple releases with testing teams across different locations.

Environment: Windows XP Professional, Siebel CRM, BMC Remedy, T3 - Test Environment, T1- Production Environment, Live Environment, Oracle 10g

Confidential,San Diego

System Integration Testing

Responsibilities:

• Coordinated with product development team, MediaFLO Integration testing team, and Customer team to coordinate Confidential Server and MediaFLO chipset wireless handset testing.
• Reviewed platform functional specifications, platform software release notes, installation and operational manuals.
• System Integration Testing of MediaFLO servers
• End to End functional testing of MediaFLO server components streaming real-time and non-real-time content from the content providers streamed to the end device wirelessly.
• Tested all feature components - Market/Region Package Provisioning, Service Provisioning, User Activation, Authentication (LDAP), Digital Rights Management (DRM), Media Content Processing, form-factored and Wireless Streaming using Harris/Thales Radio Frequency Exciters on the Mobile Devices/Phones.
• Supported MediaFLO customers (Verizon, Confidential & Confidential ) by reproducing their field issues inside lab environment.
• Logged Change Requests (CR) for bugs and proposed enhancements.
• Workshop with System Engineers, Performance Engineering Teams to understand the System Requirements and Use Cases.
• Prepared test scenarios based on Feature Design Document to test MediaFLO Server software.
• Automated the server test cases using Perl scripts
• Testing of MediaFLO mobile devices
• Functional testing of different (CDMA, UMTS) MediaFLO OEM devices.
• Lab and field mobility testing to validate MediaFLO handovers
• Tested supported MediaFLO device UI releases/versions against Confidential Server software.
• Performance and Stability testing of mobile device software/hardware

Environment: Windows XP Professional, Red Hat Linux, Test lab with MediaFLO network elements, and MediaFLO enabled devices (by Confidential, Confidential, Confidential etc.), SQL Server

Confidential

3G Protocol Consultant/ Team Lead

Responsibilities:

• Worked on proposal for the Confidential Wireless Device Integration Interoperability testing on Confidential Network outsourcing deal to 3rd party vendor.
• Studied Confidential ’s Wireless Device Integration test procedures and specifications (MSR) and process for the device approval .
• Tested devices for wireless (UMTS, WCDMA, EDGE, GPRS) protocol conformance and applications (MMS, WAP, Video Calling, Emergency Calling, Video Streaming and Subjective tests).
• Independently validated Novatel 3G Modem interoperability approval on Confidential Network used as integrated device in Confidential laptops .
• Meetings to discuss technical issues with device manufacturer based Confidential, reproducing the issues in lab and drive tests.
• Test, validation and verification of wireless devices protocol layers messages, their throughput, ping, ftp, handovers functionality in Confidential Live Model environment having RF signals of 2G-GSM, 3G-HSDPA and HSUPA RF signals or using the R&S CRTU-W and CMU200 Emulators.
• Tested mobile devices in field drive test to validate actual geographical handovers across the 2G-3G network boundaries, data throughput Confidential the cell site, data bearer connection drops, call drops across 2G-3G boundaries etc.
• Represented Confidential and responsible for communication and co-ordination with Wireless Devices vendors on their device validation plans and timelines.
• Managed the defects in device software/hardware, kept track of the versions, and prepared the approval notes.

Environment: Windows XP Professional, Windows Vista Business, Confidential Macintosh, Live RF Model room Confidential Exchange Parramatta, Sun Solaris.

Confidential

System Integration Engineer

Responsibilities:

• Designed a multi-threaded application that manages the test execution of Transceiver test suites on a UMTS network emulator (Hardware with all protocol layer implementation of UMTS network).
• System tested GPRS/EGPRS protocol conformance test systems against the 3GPP specifications.
• Protocol Conformance testing of GSM/GPRS/EGPRS mobile phones ( Confidential, Confidential, Confidential, Sagem, Qualcomm, Broadcom data card) against 3GPP Test Specifications 51.010-x test cases, as required by GCF and PTCRB bodies. Analysing logged messages of Layer 3, Layer 2 and Layer 1 in Logging GUI against the 3GPP specifications.
• Coordinated 3rd party (Setcom, GmbH), out sourcing partner of Confidential for writing 3GPP test cases scripts for Confidential protocol conformance test systems.
• Supported the Test System Validation Houses (i.e. Cetecom, GmbH, 7-Layers UK) in executing our delivered 3GPP test cases packages on our GPRS/EGPRS protocol conformance test systems by providing them technical assistance and execution logs.
• Worked with Cetecom Germany for GCF (European Networks 900/1800MHz) and PTCRB (North American 850/1900MHz) and monitor their published test results on GCF website for right package version and supported platform.

Environment: Windows 2000 Server, VC++, C, Visual Basic 6.0, VxWorks 5.4, Microsoft Visual SourceSafe, Tornado IDE 2.2, Ethereal, ATL COM, Clear Case 2000, Rational Rose 98