SUMMARY:

• Senior BA with 8 years working experience in healthcare domain (health Insurance, Hospitals).
• Highly motivated with an intuitive personality, excellent team player, and quick learner of new technologies.
• Extensive experience in various Software Development Life cycles (SDLC) like Waterfall, Agile, Scrum, RUP, Test Driven Development.
• Experience in Requirement & Analysis techniques like Brainstorming, Mind mapping, prototyping, Surveys, Interviews & fish bowl techniques.
• Experience in preparing Project Deliverables such as, Business Requirement Document (BRD), Systems Requirement Documents (SRS), Functional Requirement Document (FRD), and Use - Case Specifications.
• Experience in conducting Joint Application Design Sessions (JAD), focus group sessions & Rapid Application Development (RAD).
• Have good understanding of data modelling concepts like Entity, Attributes, Cardinality, Generalization, and Specialization &Entity-Relationship Models.
• Proficient in conducting Business Process Modeling (BPM), GAP Analysis, SWOT Analysis, Cost/Benefit Analysis, ROI analysis, Risk analysis, Feasibility Analysis and Impact Analysis.
• Experience facilitating meetings between onshore &offshore team members.
• Knowledge on Structured Query Language (SQL), Stored Procedures.
• Good Knowledge about 3 -tier architecture, Service Oriented Architecture, Web services (SOAP, Restful), XML, HTML, CSS, JavaScript.
• Possess knowledge of Data Warehouse Architecture & concepts like data marts, data mapping, fact table, dimension table, metadata, Star Schema and Snow Flake Schema.
• Strong presentation and analytical/problem-solving skills.

TECHNICAL SKILLS:

SDLC Methodologies: Waterfall, Agile-Scrum, Scrum- Waterfall hybrid, RUP.

Business Skills: Change Management, Use Case Modeling, JAD sessions, Requirement Workshops, GAP Analysis, SWOT Analysis, Impact Analysis, Project Planning, Scheduling and Budgeting.

Requirements Management: JIRA, HP ALM, Version One, JIRA confluence, Share Point.

Microsoft Office: MS Office Suite (Word, Excel, PowerPoint, Visio), SharePoint, MS Project.

Languages: SQL, PL/SQL, XML, HTML, Java, JavaScript.

Web Services: SOAP, Restful.

Databases: MS-Access, SQL Server, DB2, MYSQL, Oracle.

Testing Tools: HP ALM, HP QC, and Load Runner.

Reporting Tools: Tableau, SQL Server Reporting Services (SSRS), IBM cognos.

ETL tools: Informatica- Power center, SSIS.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Studied existing application identified & documented gaps, created Mock ups, complied and verified GAP Analysis documents with the Product Manager
• Utilized Team Foundation Server to document stories, track team’s velocity and Forecast product progress
• Created Release Backlog, Prioritized backlog, assigned stories to sprints based on client priority
• Demoed Product increments to Client and Managed requirement churns
• Responsible for conveying Business insights to development teams
• Managed Clinical, Cancer Staging and non-clinical CCDA (Consolidated Clinical Data Architecture) Product lines
• Worked closely with Architects during Designing the product lines
• Enhanced existing Clinical Decision Support system
• Ensured timely communications between Development team and Client
• Utilized Fibonacci sequence to estimate User Stories & MOSCOW method to prioritize Product backlog.
• Used SQL queries to Identify Duplication of Records and communicated to Developers and Systems Analyst
• Used MySQLyog database tool to study enterprise data and created data mapping documents
• Utilized standard terminologies like SNOMED-CT, LIONC, ICD9/ICD-10, and RxNorm
• Defined Acceptance Criteria, Definition of done for user stories
• Upgraded the entire application with SHA 2 - 256 certificates to comply with Certified EHR security Standards
• Responsible for working with Technical writer to create Release Notes
• Identified & Reported areas for potential business expansion

Environment & tools: Scrum - agile framework

Tools: Team Foundation Server, MySQLyog, Ms- office, mock up screens

Systems: SQL server

Terminology: CERT EHR, Meaningful Use, MIIPS

Confidential

Analytics

Responsibilities:

• Reported Project status on weekly basis to Project and Program manager. Analyzed team's capacity and competency to intake projects onto team's board
• Facilitated meetings with Tech lead’s, Architects, Program managers to drive project progress
• Develop project time line based on enterprise Release schedule & Managed Subarea release for 5 teams and 4 Assets
• Managed two teams with 5 and 7 members each (onshore & Offshore & nearshore)
• Used SharePoint, MS project, Version one, Excel, Squids, Service Desk
• Conducted Sprint ceremonies like daily scrum, Sprint Planning, Sprint review, Backlog refinement meeting
• Used Version one to analyze and report team’s velocity and estimated capacity
• Used Squids to track Project test cases and Defect status
• Worked with Production Support Management to resolve Production Incidents and used Service Desk to track the status
• Used Enterprise Turn Point (ETP) to manage component turns and Project Release
• Conducted Requirements gathering, Design Review sessions with internal consumers and coordinated with multiple teams to ensure Project progress

Environment & tools: Scrum - agile framework

Tools: Version-one, SSIS v11, SharePoint 2010, Visio, Outlook MS office 2010, Squids, ETP

Systems: SQL server, Informatica DIH

Terminology: Preferences, Medicare, Medicaid

Confidential, Los Angeles, CA

Sr. Business Analyst/Scrum Master

Responsibilities:

• Extensively interacted and gathered requirements by conducting meetings with key stakeholders, IT departments, end-users & SME’s.
• Thoroughly studied current AS-IS process and mapped it to TO-BE state to prepare a GAP Analysis document.
• Conducted JAD sessions, utilized wireframes, mind mapping techniques to clarify requirements.
• Documented BRD containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business requirements.
• Analyzed system requirements and created Use Cases, Workflow Diagrams, Entity Relationship Diagrams using MS Visio.
• Extensively coordinated with Compliance team, Quality team to analyze HIPAA &Meaningful Use aspects of the project.
• Utilized standard terminologies like SNOMED-CT, LIONC, ICD9/ICD-10, and RxNorm
• Used HL7 Consolidated -Clinical Data Architecture (C-CDA) to construct documents.
• Utilized Waterfall-Scrum Hybrid Methodology to develop the system.
• Facilitated Scrum Ceremonies like Daily Scrum, Sprint Planning meeting, Scrum/Stand, Sprint Review meeting, Sprint Retrospective and Backlog grooming meeting.
• Used JIRA to manage Sprint & Version Backlogs, generated artifacts to track team’s performance.
• Used JIRA Confluence to manage project related documents, Sprint retrospect meeting reports.
• Assisted Product Owner on working with requirements to create Product Backlog.
• Created Acceptance criteria in consultation with Product owner & Scrum team.
• Maintained and uploaded all project related documents in SharePoint 2013
• Acted as a Scrum master for UI/UX team and Functional Team.
• Developed Data map document and Cross walk documents in coordination with architect & IT teams.
• Wrote Complex SQL queries to verify the front-end and back-end systems
• Worked closely with ETL team during project implementation and actively suggested to share and optimize work.

Environment: Waterfall-scrum Hybrid

EMR: EPIC

Tools: JIRA, JIRA Confluence, MS-Visio 2013, MySQL workbench, SharePoint, HPQC v 11.0, mock up screens, MS-office 2013, Informatica- power center

Web service: SOAP, Restful

Terminology: SNOMED-CT, LIONC, ICD-10, RxNorm, ICD9 / ICD10, CPT, HL7-CCD, CCDA

Confidential, San Antonio, TX

Sr. Business Analyst

Responsibilities:

• Gathered Business Requirements and managed them using Requisite Pro.
• Interacted with the Users, Designers and Developers, SMEs, Project Manager to get a better understanding of the Business Processes.
• Prepared Business Requirement Documents (BRD) based on the gathered requirements and broke it down to SRS in consultation with the technical team.
• Conducted the SRS reviews and walkthroughs with designers, developers and stakeholders.
• Assisted Project Manager in Project Management Documentation and got MS Project experience
• Analyzed business needs and developed use-cases &use case diagrams using Rational Rose and complied them into System Requirement Specification (SRS) document.
• Documented Claims processing lifecycle and got good exposure of X12 837, 270 transactions for HIPAA 4010& 5010.
• Created and maintained source-to-target Data Mapping and Data conversion spreadsheet.
• Utilized Inner join and Outer Join SQL queries to analyze the integrity of data.
• Utilized Generalized Equivalence Mapping (GEM) Crosswalk reports for forward & backward mapping ICD 9 to ICD 10 codes.
• Re-engineering the capturing of transactions with legacy systems, Eligibility Transaction 270, 837 Claim Status Request and Response 276.
• Prepared Test Strategy, Test Plan, test report and Requirement Traceability Matrix using HP QC.
• Involved in unit testing & Facilitated UAT sessions by providing test data.
• Maintained a change request log, conducted impact analysis when a request for change (RFC) was raised, escalated the results to Change Control Board (CCB) and updated documents on to SharePoint.

Environment: Waterfall-SDLC

Tools: Requisite Pro 7.1, HPQC v10, MS-office 2007 (Excel, Word, Power point, Project, Outlook, Visio), XML, AS400, Windows 8/XP, Mainframe, SQL Developer

Terminology: EDI 837/835, 270, 276/277

Confidential

Sr. Business Analyst

Responsibilities:

• Served as a liaison between business team and the project team by assisting the business in identifying, understanding, and documenting their business needs.
• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level.
• Complied BRD and converted into SRS and FSD.
• Studied the current process and compared it to TO-BE process & created a GAP analysis
• Utilized Informatica to perform ETL and create a data mart for operations department which was used to generate reports.
• Utilized requirements, business rules & helped analyze, develop OLAP cube for analysis.
• Extensively used MS-office to compile requirements and create Requirements Traceability Matrix
• Discussed with technical team, business sponsors to select a suitable reporting tool.
• Developed SQL queries to check the data integrity
• Developed test cases, test scripts and created Requirements traceability matrix.
• Facilitated UAT by the Business sponsors, documented change requests and validated changes by the Change control board
• Used Tableau to generate Predefined and Ad-hoc reports
• Assisted the implementation team during Go-Live session.

Environment: Waterfall SDLC

Tools: Oracle, PL-SQL, Tableau 5.0, IBM BPM, SQL Developer, MS Office 2007 (Project, Excel, Word, Outlook, Visio) XML, AS400, Windows XP, Mainframe, IBM Data manger, Informatica 8.0

Confidential

Business Analyst

Responsibilities:

• Conducted extensive requirement elicitation sessions like JAD, Mind mapping, Focused groups, public surveys (electronic & paper based).
• Helped analyze collected data and create a model for requirements.
• Broke down high level requirements to low level functional and non-functional requirements.
• Conducted sessions with technical teams to understand and convert business requirements to technical requirements.
• Helped business sponsors to decided suitable built system (.net/java/PHP) basing on requirements and future road map.
• Helped hire UI / UX team.
• Developed project charter, project scope, and documented BRD (Business requirement document)
• Developed test cases, test scripts & conducted Unit tests and User acceptance testing.
• Extensively involved post production and go live phases.
• Helped analyze Beta testing reports and re-engineer business scope.
• Helped develop a future road map for the organization.

Environment: Agile, PHP

Tools: MS Office - Word, Excel, Project, Access, One Note

Confidential

Business Analyst

Responsibilities:

• Worked on Hospital data processing for improving database for storing user files.
• Analyzed business needs, created and developed new functionality to meet real time data integration that facilitated decision.
• Worked on functions such as Change Control and Request, and managed complaints to ensure customer satisfaction.
• Active involvement in ETL design for data integration and master data management.
• Experience of managing multiple stakeholders across the organization, and in QA integration of systems.
• Involved in detailing project mission, data process flow diagrams, and timelines.
• Worked with SQL queries for data manipulations.
• Created Entity relationship diagrams for the proposed database.
• Participated in the development and creation of the data warehouse.
• Participated in creation of database objects.
• Assisted in building a business analysis process model using Rational Rose, Requisite Pro and Visio 2007
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams.

Environment: Waterfall

Tools: Oracle, PL-SQL, Framework Manager, Business Intelligence Suite 10.2, IBM BPM, SQL Developer, MS Project, Excel, Word, Outlook, Visio, XML, AS400, Windows XP, Mainframe, IBM Data manger.