SUMMARY:

Draw on 5 years’ success identifying requirements, analyzing processes, and implementing business improvements for large - scale enterprises. Make quick decisions based on multiple data inputs to generate viable solutions to operational challenges. Finish projects on time and within budget while deftly handling all negotiation and technical documentation, and coordinating across clients, designers, programmers, and other stakeholders. Augment recent analytical experience with well-rounded early career spanning leadership and communications, qualitative and quantitative analysis, and software development disciplines.

TECHNICAL SKILLS:

Technical: RUP, Waterfall, Agile, Scrum, Kanban, XP, MS Word, Excel, PowerPoint, Visio, Project, Jira, GIT, SharePoint

Languages: Fluency in Farsi, Turkish, and English | Basic proficiency in French

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Sr. Business System Analyst

Responsibilities:

• IT company providing hardware, software, and network solutions for dental clinics. Key products Confidential, a cloud-based communication software on which dentists can securely share patient data under HIPAA regulations.
• Perform qualitative research to uncover trends in thought and opinions regarding payment options.
• Conduct technology analysis and proposed solutions to advance HIPAA compliance objectives.
• Provide UI and UX technical documents to help improve application usability.
• Became a CHPSE (Certified HIPAA Privacy & Security Expert) in order to make Confidential HIPAA compliant. Prepared business impact analysis, risk analysis, policies and standards, backup and disaster recovery, and personnel training plans while acting as HIPAA compliancy auditor.
• Raised application performance by proposing new features through benchmark study.

Sr. System Analyst

Responsibilities:

• IT solution provider company owned by Mellat Bank, the third largest Iranian bank and fifth largest Iranian company.
• Liaised between business stakeholders, product owners, development team, and vendors to develop accurate requirement elicitation and specification document. Monitored projects to ensure attainment of all milestones.
• Documented use cases, user stories, test scenarios, and user acceptance criteria resulting in error-free deliverables.
• Collaborated with technical and test teams to perform Quality Assurance (SIT, UAT, QA) plus extensive user training.
• Provided technical support and problem resolution, reviewed issues and offered solutions.
• Led development and successful implementation of carpool system (B2B and B2C) that positively impacted financial incentive excess awarded by Mellat Bank investment headquarters to investigate launching project in neighbor countries.
• Expedited carpool system’s business processes 40% by performing needs assessment and requirement analysis.
• Translated business requirements to become easily maintained and fully functional, gaining approval and delighting users for development team.
• Directed complex integration project including Finance, Call Center, and ERP by providing extensive analysis and technical documents including API and web service specification.
• Eliminated 55% of call center costs by reanalyzing business processes and proposing a semi-centralized solution.
• Improved system response time 30% by analyzing innovative technology solutions and preparing budget plan.

Business System Analyst

Responsibilities:

• Founded in 2001 to focus on smart card solutions and act as a channel between Iran and the global market, with goal of transferring IT to Iran. Conducts custom qualitative and quantitative research and studies.
• Worked closely with stakeholders to assess current state, perform gap analysis, and develop requirements specification document for business process, capability, and technology infrastructure enhancements to support successful delivery of smart solutions in government projects.
• Defined project requirements, identified phases and milestones, formed project team, and set project budget.
• Interacted with and helped development team grasp the technical aspects of each solution.
• Increased sales 17% by delivering presentations to customers, stakeholders, and management.
• Originated and executed test cases (Quality Assurance) for application development and implementation projects, driving 35% more successful delivery in Software Development Life Cycle (SDLC).

Teaching Assistant

Responsibilities:

• Offers quality education via 100 undergraduate and school programs as well as 80+ postgraduate and doctoral degree programs.
• Honed presentation and communication skills while helping faculty members with classroom instruction, exams, and recordkeeping.
• Obtained materials needed for classes, prepared presentations, and delivered lectures.

Java & Android Developer

Responsibilities:

• Trading company focused on spare car parts.
• Designed and developed high-volume, low-latency applications.
• Prepared technical documents, user stories, use cases, flow charts, and user manuals.
• Performed A/B testing and implemented UI and UX improvements based on data collected.
• Delivered high availability and performance systems, reports, and charts.
• Increased application speed 25% by tuning several SQL queries and procedures.

Account Manager

Responsibilities:

• Full-service Iranian ad agency providing brand, marketing, advertising, and e-marketing services.
• Conceived and implemented marketing, advertising, and promotional projects for key clients, gaining a firm grasp of associated qualitative and quantitative analysis.
• Supervised creative team and liaised with clients to ensure each marketing campaign was customized and aligned with client requirements.