SUMMARY:

• Highly motivated and result oriented with 5+ years of industry experience as Business Analyst
• In - depth domain knowledge of Healthcare, trading and Telecom Industry.
• Proficient and specialized skill on Telecom OSS/BSS Solution architecture and development.
• Elicit and capture business requirements; translate business requirements into technical requirements;
• Authoring Business Requirements Document (BRD), Use case Specifications, Functional/Systems Design/Software Requirements Specification (SRS), and Detailed Design Specifications (DDS);
• Ability to perform data analysis to validate and map business requirements from the dataset;
• Document business processes, create flow diagrams and use cases;
• Adept in creating Narrative Use Cases, Use Case diagrams, Sequence Diagrams, Activity Diagrams, Flow Diagrams and other related UML diagrams;
• Proficient in using Gap Analysis techniques to gain a clear understanding of the AS IS of the system and additionally derive new user scenarios to understand the potential TO BE system;
• Ability to perform feasibility analysis, scopes projects, and works with the project management team to prioritizes deliverables, and negotiate on product functionalities;
• Extensive experience in facilitating JRP sessions with the business user groups, JAD sessions with the technology areas, interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts;
• Ability to coordinate with end users during User Acceptance Testing and support application in production;
• Extensive experience in Test application functionality to ensure adherence to functional and technical requirements;
• Experience to work with internal business and technical team to create and execute test plans and user documentation as needed and ensure maintenance of optimal configurations across all regions;
• Knowledge and expertise in project management tools such as Microsoft Project, PowerPoint, Visio, Word and Excel;
• Ability to write and understand SQL queries using MS SQL or Oracle SQL;
• Proficient in JIRA;
• Experience of working in regulatory/ time critical projects;

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

IT Business Analyst

Responsibilities:

• Participate in an Agile based software development life cycle;
• Acted as a direct liaison for the C.E.O. to maintain and overlook his personal as well as corporate property
• Managed all of his business properties from taking care of their property taxes, dealing with the tenants and maintenance, registration of properties, violations etc.
• Assisted in coordination and communication with employees, broker, Accounting Firm, tenants and maintenance workers
• Worked with the company's book-keeper in maintaining Quick Book for the Real Estate section of the company
• Maintained daily task list-arranged meetings and made appointment with individuals on a priority basis
• Planned and supervised all personal travel arrangements including: air travel, ground transportation, and accommodations
• Efficiently managed telephone calls, emails and collected/ sort mail
• Assisted president by utilizing time management skills to allow executive to focus on day-to-day operations.
• Screened and prioritized incoming requests, directing to appropriate departments as needed; personally addressed issues, concerns and resolved problems.
• Core skills acquired; adaptability, planning and organizing, and good communication skills
• Communicate status of project to a diverse group of senior stakeholders within Technology, Business, and PMO teams - this includes monthly status reports, weekly check-ins, and frequent ad-hoc requests;
• Actively Participate in identification, understanding and documentation of business requirements including the applications capable of supporting those requirements;
• Comprehensively work with Requirement Gathering and produce initial requirement data from Act 2016 to produce User Interface and Business Process Requirements;
• Work extensively with the business process team to outline the business process;
• Design the business requirement collection approach based on the project scope and System Lifecycle Methodology, documented the same in Business Requirement Document (BRD).
• Create the Gap analysis, BRD, FRD and Requirement Traceability Matrix to ensure all requirements are captured;
• Follow required change management and requirements traceability process to ensure projects remain within target;
• Create use cases, user stories, process diagrams and flow diagrams to represent the business process in detail;
• Participate in Integration testing and User Acceptance Testing (UAT) and Functionality;
• Evolve into a subject-matter expert who can easily liaise between IT and other departments

Confidential, Harford, CT

Business Process Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members
• Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation.
• Used Rational Tools for creating use cases, version control and defect tracking, monitoring. Use Rational Unified Process (RUP) methodology in all areas of the software development life cycle (SDLC).
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.

Confidential, Rochester, NY

Business Analyst

Responsibilities:

• Responsible for collecting and documenting the business and technical requirements for the Network applications which interface with the OSS/BSS applications.
• Involved in creating, modifying and completing the change requests for various applications using the CR tool.
• Responsible to conduct Peer Reviews for all the Interface Agreements and the swBRD’s.
• Gathered requirements to upgrade the Time and Attendance system from a client server to a web-based application with three methods of time entry; Time Clocks, Web and Teletime IVR.
• Utilized eMbedded Visual C++ and Windows CE to design and implement Street Level Routing and print functions under various configurations of the Mobile Application.
• Increased the performance of our mobile application by creating a new Java ordering submission process, creating new daemons to move files faster, and updating the database structure
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.

Confidential, Warrenton, VA

Business Analyst

Responsibilities:

• Facilitated JAD sessions, introduced use cases into application development methodology and created client approval process for project methodology.
• Using UNIX console commands to check database has been connected the other functionalities.
• Designed conceptual and logical data models of Data Warehouse and tables.
• Responsible for conducting meetings & providing training sessions for Suppliers for improving External Balance Score Card.
• Analyzed, Evaluated and assessed gaps in the current processes.
• Performed requirement analysis and gap analysis;
• Validate the XML file based on the XSD and involved in prepare the Test data to meet the clients Requirements.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows development involved in the project. Carried out defect tracking using Clear Quest
• Developed the ETL Informatica Mappings for importing data from ODS into subsequent data marts.
• Created bi-weekly reports and conducted client meetings to track the progress and timely delivery of final deliverable.
• Plan, schedule, initiate, and follow up with quality engineering procedures to improve and maintain product quality
• Worked closely with project manager in handling the whole project.
• Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Involved in Managing Data modelling project from Logical design and implementation of Sybase Database
• Documented project processes and procedures and version controlled them using Rational ClearCase
• Created Artifacts and defined Milestones and iteration plans for Inception and Elaboration phases of SDLC

Environment: Rational Rose, Test Director, RUP, UML, MS Office, MS-Project, MS Visio, UNIX, Crystal Reports.

Confidential, NY

Analyst

Responsibilities:

• Develop and analyze reports and spreadsheets for a variety of internal and external uses;
• Develop forecasts and reports; Ensure that reports are timely, compliant, and relevant to decision making;
• Present business results, financial projections and analysis to support the financial and operational objectives; Communicate key financial performance indicators;
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities