SUMMARY:

• 6 years of experience in the field of Information Technology as a Business Analyst in Finance, Banking, and Automobile domains.
• Experience with software portfolio/lifecycle management including development, upgrades, patching and tech refresh project.
• Experience in forecasted capacity volume system.
• Experience in assessment of documents for various input and output processes.
• Created Risk Analysis documents and Risk Management Plan.
• Experience in cloud or mobility solutions.
• Strong functional and technical skills in system development, gap analysis and product implementation.
• Experience in dealing with multiple stakeholders such as SME/business, experience in creating business owner view document (BOV) both current state and future state.
• Experience in various process flow diagrams in Visio and also creation of workshop material and presentations.
• Ability to develop and maintain Test Procedures and Test Cases from Requirements and Design documents
• Experience in creating and updating use case documents.
• Excellent communication and interpersonal skills.
• Experience in organizing stakeholder meetings, understanding the GAPs, creating and updating the GAP analysis document.
• A flexible team player with the ability to adapt to an evolving product development environment.
• Demonstrated customer interface skills in highly challenging, research oriented multiple skills environments.
• Strong analytical, presentation and organizational skills.
• Ambitious, energetic, self - motivator and a quick learner.
• Ability to plan and prioritize projects responsibilities and complexity.
• Experience in both classic SDM and Unified SDM methodology.
• Experience in creating both functional/nonfunctional requirement/specs/design documents.
• Good understanding of various models of organization structure and reporting hierarchy.
• Experience in effective results delivery, team building, and the ability to stay current with relevant technology and innovation for various managed services contract projects.
• Demonstrate strong ethics, influence and negotiation skills, leadership, interpersonal skills, and the ability to effectively manage stress and engage in continuous learning.
• Hands on experience in defect management and defect resolution using quality center, Clear Quest.
• Experience and automated and manual testing using load runner.

TECHNICAL SKILLS:

Processes/Technologies:: RUP, Waterfall, Use Cases, Workflow

Microsoft Tools:: Word, Excel, PowerPoint, Project, SharePoint

Business Modeling Tools:: MS Visio, Rational Rose, Rational Requisite Pro, Clear Case, Clear Quest, Microsoft access, Microsoft project, Microsoft Word and Excel.

Data Bases:: MS SQL 2005, Microsoft Access, SQL Server 05, 07

Operating Systems:: Microsoft Windows 7, Vista, XP, NT, 2000, 98, 95 & UNIX

Testing/Reporting Tools:: Basic understanding of Mercury QC 9.0, 10.0, Load Runner

Languages:: COBOL, JCL, SQL

Other Tools:: Web meeting (WEBEX) by CISCO

PROFESSIONAL EXPERIENCE:

Confidential, AZ

Business Analyst

Responsibilities:

• Involve in dealing with purchasing group, planning and forecasting team for future reward programs.
• Gather functional and non-functional requirements for multi-phase program.
• Develop business cases, use cases, design documents, test cases, and flow diagrams in Visio.
• Create/update business owner view (BOV) document.
• Create data/process model diagrams using Microsoft Visio.
• Ability to conduct team meeting between the stakeholders to understand the business and gaps, create and update GAP analysis document.
• Assisted and helped developer to code from the functional specs and implement in various environment.
• Coordinated meetings with Partners and Test Manager to determine TDCs for the project.
• Worked with technical teams to convert business requirements to system requirements.
• Prepared Project Charter, SPR, Requirements Report, Test Report, Test Strategy Document, Test Data Characteristics Report and other important project documentation.
• Assisted in gathering requirements to have the application in smart mobile devices (apple/android phones) across all browsing environments.
• Obtained approvals for Small Project Report (SPR) during Define, Analyze, Design, and Build & Test Phases via SharePoint.
• Seek opportunities in business development, change management.
• Providing process improvement and technology recommendations to management; identifying and analyzing process improvement solutions for the technology and business areas and initiating solid, logical recommendations based on business and technology needs, technology direction and budgetary constraints
• Maintained project SharePoint site up-to-date with latest project specific information.
• Prepared use-cases for shopping cart application for membershiprewards.com
• Provided extensive support for test activities such as validating test accounts against different services and APIs, preparing Unit Test Scripts, performing AT, UAT and checking logs in Web Service Manager Etc.
• Provided request- response logs to the onsite back-end teams for test accounts debugging purposes
• Worked with Offshore development team for debugging test accounts issues.
• Worked with Offshore testing team & onsite- offshore IQ team for coordinating testing activities.
• Updated Quality Center with required test scripts and test results.
• Obtained sign-offs from Partners and internal teams for different test phases such as SIT, UAT etc.
• Acted as a primary DL POC for 16 test support teams working for the project.
• Participated in weekly check point meetings with the test support teams to provide DL updates.
• Worked closely with Tech Lead, PM and Release Management team to align on CMR & release dates.
• Participated in PM/BSA meetings & BSA meetings, captured meeting minutes and presented agenda items to discuss Amex processes.
• Acted as a delegate for PM in PM’s absence. Participated in leadership meetings, provided weekly updates, maintained E2E project plan, and provided month-end onsite-offshore resource forecasting.
• Coordinated with Offshore team on daily basis.
• Analyzed and provided inputs for Change Requests.

Confidential

Software System Analyst

Responsibility:

• Analyzed the Business requirements by working with business users and stakeholders.
• Documented Detailed Business Requirements for search criteria specifications, reports and product listing.
• Worked on writing functional specification for the content and reusability module.
• Was involved in project management activities like preparing the timelines, preparing PERT charts and keeping track of budget allocations.
• Developed business models, use case diagrams, workflow diagrams providing an easily comprehendible view of the requirements.
• Prepared Use Case realizations, Class diagrams, Activity diagrams and Sequence diagrams in the process of documentation of the design.
• Helped in developing a business case for a very important enhancement.
• Assisted in application support and management tasks on ford’s vendor applications.
• Serve as the conduit between the immediate project team and onsite coordinator.
• Clearly communicate the module status and progress of the project to management on weekly basis.
• Assisted and helped developer to code from the functional specs and implement in various environment.
• Show accountability for the delivery of the modules and ownership of actions and issues.
• Coordinate movement of code between development, QA, Client Test and production environments.
• Act as an advocate for the project and the project team.
• Manage and lead effective, productive cross-functional meetings.
• Recommend, and assist in the implementation of complex system changes.
• Facilitating status meetings with project team members to collect % complete, remaining work, due dates, issues, risks, etc.
• Conduct gate review at every stage of project.